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Flexys Meets...

Podkast av Flexys

engelsk

Business

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Les mer Flexys Meets...

Flexys Meets is a coffee break podcast exploring innovation in the fintech, banking and collections industries. Host James Hill chats with industry leaders and experts, uncovering their strategies, challenges, and the technology shaping the future. Tune in for expert insights, fresh ideas, and practical advice from the people driving change.

Alle episoder

21 Episoder

episode Financial vulnerability, innovation & the future of debt support: Flexys meets MALG cover

Financial vulnerability, innovation & the future of debt support: Flexys meets MALG

In this episode, James Hill interviews Bob Winnington, CEO of the Money Advice Liaison Group (MALG). Bob discusses his background in banking and customer service and his nine-year tenure at MALG, a not-for-profit membership organisation. MALG brings together creditors, debt advisors, and regulators within the credit industry to support individuals in debt. The conversation covers the challenges faced by the debt industry, ethical lending, and the role of technology in improving outcomes. They discuss industry collaboration, regulatory shifts, and the challenges of scaling debt support solutions. Bob emphasises the importance of collaboration, innovation, and addressing the needs of vulnerable individuals in debt. Tune in for expert insights on driving innovation while keeping customers at the heart of financial services.

3. april 2025 - 22 min
episode Using AI to identify vulnerability, fostering trust and making data-driven decisions: Flexys meets Serene cover

Using AI to identify vulnerability, fostering trust and making data-driven decisions: Flexys meets Serene

In this episode, James sits down with Savannah Price, Founder and CEO of Serene, to explore how AI and behavioural insights are transforming the way businesses identify and support vulnerable customers — before financial distress escalates. Savannah shares her unconventional journey from geology to fintech, the personal experiences that inspired Serene, and how her company is reshaping the way firms approach consumer vulnerability. They discuss the challenges of balancing compliance, customer well-being, and commercial success, as well as the evolving role of AI in ethical and proactive decision-making. If you're interested in the future of fintech, AI-driven consumer protection, and how businesses can turn vulnerability management into a competitive advantage, grab a cuppa and enjoy the episode!

18. mars 2025 - 12 min
episode Buy To Build, AI personalisation and evolving expectations: Flexys meets Plumery cover

Buy To Build, AI personalisation and evolving expectations: Flexys meets Plumery

In this episode of Flexys Meets, host James Hill sits down with Ben Goldin, founder and CEO of Plumery, to discuss how financial institutions can modernise digital banking experiences. Ben shares insights on the challenges traditional banks face, including legacy systems, slow innovation processes, and regulatory constraints. He explains Plumery’s unique buy plus build approach, enabling banks to accelerate transformation while maintaining flexibility and differentiation. The conversation delves into AI-driven personalisation, the limitations of traditional RFPs, and the evolving expectations of digital-first consumers. Ben also reveals his vision for democratising advanced banking technology and shares what he would change to help banks innovate faster. Tune in to gain expert perspectives on the future of digital banking and the strategies that can drive real transformation.

6. feb. 2025 - 15 min
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