Chargeback Gurus' Audio Blog

A brief history of brick-and-mortar shopping would reveal a trend of less and less contact between the customer and the cashier over time. First there was cash, then came payment cards, and now contactless payments through digital wallets are becoming increasingly common. While you’re probably still doing most of your in-person shopping with a credit or debit card, a future where contactless payment is the norm is getting closer every day. Recently, twenty-nine countries in Europe and Asia changed their regulations to allow for higher contactless payment limits. Is this good news for tech-savvy merchants, or are there potential drawbacks to watch out for? The timing couldn’t be more ripe for an expansion of contactless payment schemes. The COVID-19 pandemic changed customer behavior in many ways, including many customers trying to limit how often they touched things other people have touched. While some things have gone back to normal, many will want to keep using contactless payment methods now that they've discovered the convenience of not having to insert a card and wait a few seconds for each transaction. Full Text: https://www.chargebackgurus.com/blog/contactless-payment-limits-increase [https://www.chargebackgurus.com/blog/contactless-payment-limits-increase] ©Chargeback Gurus 2021 Production: Emily Woodward Narration: Phil Claffey

Many merchants, businesses, and consumers rely on credit and debit cards for daily transactions. But with the rising popularity of cards comes the increased risk of cases of fraud, which could spell disaster for merchants when chargeback ratios rise and profits plummet. Hence, security measures are put in place to protect all the parties concerned. The initial string of numbers on your card make up the Bank Identification Number (BIN), which can be used to identify the card’s issuing bank or institution. What do these numbers mean and what role do they play in business transactions? How do these numbers help merchants? Here’s what you need to know about Bank Identification Numbers and their uses. Full Text: https://www.chargebackgurus.com/blog/bank-identification-number [https://www.chargebackgurus.com/blog/bank-identification-number] ©Chargeback Gurus 2021 Production: Emily Woodward Narration: Sarah Rife

When the lawmakers who wrote the Fair Credit Billing Act of 1974 created the legal mandate for chargebacks, they were thinking about protecting consumers from credit card thieves and dishonest merchants. They probably weren’t anticipating the way the chargeback process itself could become an instrument of fraud. The truth is that credit card disputes exist to help consumers who are victims of fraud. When consumers leverage that system to take advantage of merchants, however, they are committing what's called credit card dispute fraud. What is credit card dispute fraud? It is when cardholders claim that legitimate transactions were fraudulent in order to claim free goods and services. When consumers dispute credit card transactions based on false claims, they’re committing fraud—and merchants are the victims. Fraudulent chargebacks are extremely costly to merchants, whether they’re accepting the loss to their revenue or taking the time to fight them. What can merchants do to protect themselves from credit card dispute fraud? Full Text: https://www.chargebackgurus.com/blog/credit-card-dispute-fraud-prevention [https://www.chargebackgurus.com/blog/credit-card-dispute-fraud-prevention] ©Chargeback Gurus 2021 Production: Emily Woodward Narration: Sarah Rife

PayPal has come a long way since the days when it first arrived on the eCommerce scene, back when eBay buyers were still mailing paper checks to sellers. Today, they offer a wide range of merchant services, including functioning as a payment processor and an acquirer. Familiarity and convenience are what draw many merchants to PayPal, but one of its biggest advantages is the PayPal Resolution Center, which is designed to resolve merchant disputes without involving the customer’s issuing bank. In other words, it helps merchants avoid chargebacks. How can merchants make best use of the PayPal Resolution Center to keep their customers happy and protect their revenue? Full Text: https://www.chargebackgurus.com/blog/paypal-resolution-center [https://www.chargebackgurus.com/blog/paypal-resolution-center] ©Chargeback Gurus 2021 Production: Emily Woodward Narration: Sarah Rife

In the early days of ecommerce, returning a product you’d purchased online was a hassle. All the convenience of shopping from your computer seemed to evaporate when you’d have to repackage a product and wait in line at the post office to send it back. Reusable boxes, pre-printed shipping labels, and other conveniences have taken a lot of the sting out of returning an online purchase, but some merchants find easy returns to be a double-edged sword. How can merchants create return policies that keep customers happy without putting too much of their revenue at risk? Full Text: https://www.chargebackgurus.com/blog/customer-return-policy [https://www.chargebackgurus.com/blog/customer-return-policy] ©Chargeback Gurus 2021 Production: Emily Woodward Narration: Phil Claffey