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IQPC interview with Morgan Jones, General Manager Master Black Belt South Pacific, BOC. This interview explores the barriers which exist for driving process excellence forward, and the role of change management within an organisation. Website: www.processexcellencesummit.com.au [http://www.processexcellencesummit.com.au]. Phone: 02 9229 1000

IQPC podcast for the Australasian Shared Service and Outsourcing Week 2010. This Government focussed podcast with Joseph Soalheira, SSON Advisory Board Member, and Guy Nicholson, GM Shared Services, Department of Primary Industries. This podcast interview will explore from both speakers, the question of demonstrating real VALUE within government shared services - drawing individual results on how to lower costs from your bottom line. Website: http://www.sharedservicesweek.com.au [http://www.sharedservicesweek.com.au] Phone: 02 9229 1000.

Welcome to the podcast with David Tarbotton, Quality & Continuous Improvement - Master Black Belt Nestlé Australia. Exploring continous improvement, change management, internal communication and culture. Join us LIVE, visit www.processexcellencesummit.com.au [http://www.processexcellencesummit.com.au] or call IQPC on +61 2 9229 1000

Welcome to the podcast for Process Excellence 2010: Leading process transformation in a recovering market. Featuring Toby Cook, Manager - Projects and Training; Six Sigma Boral. Exploring continous improvement, change management, internal communication and culture. Join us LIVE, visit www.processexcellencesummit.com.au [http://www.processexcellencesummit.com.au] or call IQPC on +61 2 9229 1000

Welcome to the podcast for for Field Service Management 2010. This interview is with Mary Brittin-White, Managing Director, Retriever Communications. Field Service Management 2010 has been developed through extensive research with over 80 Managers responsible for improving field service operations within organisations across the Australasian region. The summit, building on the success of an excellent inaugural event in 2009, offers a unique opportunity to share and discuss views with leading practitioners from across Australia and beyond on the core service principles - the latest thinking in optimal service delivery, cost reduction, organisational change management, and technology adoption to exceed customer expectations. Join this interview LIVE, visit www.fsmaustralia.com.au [http://www.fsmaustralia.com.au], or call Will or Nigel at IQPC on +61 2 9229 1000.