Behind the Ops

SE01 E22 Building a Business from the Ground Up | With Jeff Kallil

In this conversation, Jeff Kallil shares insights from his extensive experience in entrepreneurship, discussing the various companies he manages and the unique challenges each presents. He emphasizes the importance of a builder mindset, operational strategies tailored to different brands, and the necessity of testing and learning from failures. Jeff also highlights the significance of leadership clarity, identifying operational gaps, and the need for alignment within teams. He concludes with valuable advice for aspiring entrepreneurs about leveraging strengths and embracing risks. We hope you enjoyed this episode of Behind the Ops!  - Christen and the Behind the Ops Podcast team :) Connect with me: LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms:  Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b  Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897  Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

SE01 E21 Navigating the Challenges of Entrepreneurship | With Allen Porter

In this conversation, Allen Porter shares his entrepreneurial journey, detailing his experiences in real estate, senior housing, and the brewing industry. He discusses the importance of scalability, the challenges of managing multiple ventures, and offers valuable advice for aspiring entrepreneurs. Allen also touches on his innovative work in cannabinoid products, emphasizing the need for adaptability and support in business. We hope you enjoyed this episode of Behind the Ops!  - Christen and the Behind the Ops Podcast team :) Connect with me: LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms:  Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b  Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897  Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

SE01 E20 The Evolution of Roles in Manufacturing | With Meredith Shay

In this conversation, Meredith Shay, Owner, President and CEO of InCord, discusses the unique operational dynamics of her safety netting manufacturing company. She highlights the importance of efficiency in a job shop environment, the evolution of roles within the company, and the critical nature of communication and safety in operations. Meredith also shares insights on fostering a culture of trust, the significance of training, and the balance between speed and safety in production. She reflects on her leadership journey and offers advice for aspiring entrepreneurs. We hope you enjoyed this episode of Behind the Ops!  - Christen and the Behind the Ops Podcast team :) Connect with me: LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms:  Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b  Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897  Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

SE01 E19 The Hidden Problem in Mental Health Care | With Jacques Jospitre

In this episode, Dr. Jacques Jospitre, psychiatrist and Co-Founder and CEO of SohoMD, shares how he built a modern mental health practice focused on delivering high-quality, affordable psychiatric care. Dr. Jospitre discusses his journey from physician and department director to entrepreneur and explains how SohoMD combines conventional psychiatry with integrative and functional medicine to address the root causes of mental health conditions. He also explores how data, clinical protocols, and decentralized team structures helped the company scale across multiple states while maintaining high standards of care. Looking ahead, Dr. Jospitre shares his vision for the future of healthcare, including the role of AI in improving patient outcomes, reducing administrative burden, and empowering providers to focus on patient care. This conversation offers valuable insights for healthcare leaders, entrepreneurs, and professionals interested in mental health innovation, healthcare operations, and the future of AI in medicine. We hope you enjoyed this episode of Behind the Ops!  - Christen and the Behind the Ops Podcast team :) Connect with me: LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms:  Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b  Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897  Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

SE01 E18 Scaling a Law Firm Nationwide | With Rob Levine

In this episode, Rob Levine shares his inspiring journey from law enforcement to becoming a successful attorney and entrepreneur. He opens up about building and scaling multiple businesses, including his law firm and legal solutions companies, while creating a recognizable national brand. Rob dives deep into the importance of marketing, branding, and company culture in the legal industry. He discusses the operational challenges of managing remote teams and international offices, and how strategic systems and leadership play a key role in sustainable growth. He also shares his vision for the future including national expansion and integrating AI into legal services to improve efficiency and client experience. If you're an entrepreneur, law firm owner, startup founder, or business leader interested in scaling operations, brand positioning, or the future of AI in professional services, this episode delivers actionable insights We hope you enjoyed this episode of Behind the Ops!  - Christen and the Behind the Ops Podcast team :) Connect with me: LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms:  Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b  Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897  Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.