Bots and Beyond

47: The Autonomous Enterprise: What Is It? And Are We Ready for It?

In this episode Bots & Beyond host Wayne Butterfield [https://www.linkedin.com/in/waynebutterfield/%22%20/h%20%20HYPERLINK%20%22https:/www.linkedin.com/in/waynebutterfield/] is joined by Doug Shannon [https://www.linkedin.com/in/doug-shannon/], an intelligent automation leader, to discuss the concept of the autonomous enterprise. They explore the role of automation, AI and IoT in creating a cohesive and user-centric business environment. They also discuss the importance of company culture and the need for education and upskilling to keep up with the rapid pace of technological advancements. Tune in to hear more on the challenges and opportunities of the autonomous enterprise and the role of technology in driving its implementation.

46: The Path to Effective Automation Governance

As automation and AI technologies become more sophisticated, how can enterprises ensure that their automations are set up and managed in a way that is not just efficient, but also safe, reliable and aligned with the organization’s strategic goals? The answer is governance. In this episode of Bots & Beyond we delve into the essential aspects of setting up and managing robust governance for your AI and automation projects. Host Wayne Butterfield [https://isg-one.com/who-we-are/people/wayne-butterfield?searchTerms=wayne] is joined by Zachary Toner [https://www.linkedin.com/in/zachary-toner-a38205157/], Global Head of Automation at Munich Re [https://www.munichre.com/en.html]. Together they discuss the practicalities of governing automation in a global organization. Their conversation explores key themes such as prioritizing automation projects, ensuring regulatory compliance, maintaining control over automations whilst fostering innovation, and de-risking generative AI use cases. Zachary’s in-depth knowledge from his extensive experience in automation and from setting up various COEs (Centers of Excellence) provides valuable insights and tips for listeners. Listen in on your favorite podcast platform. The views in this podcast are the participant’s own and are not the views of their respective companies.  In addition, the participant is not providing professional advice of any kind.

45: Mastering Efficiency: Achieving Process Excellence with RPA

Mastering efficiency is critical for businesses today. Most of us feel like we need to beg, borrow and steal any spare minutes we can to combat never-ending to-do lists and transformational goals. Refining our processes is one of the best ways to make ourselves and our organizations more efficient and our operations more cost-effective. But traditional approaches to process improvement are often time-consuming and costly. In this episode of Bots & Beyond, we explore how robotic process automation (RPA) can be used to unlock new levels of business efficiency and productivity, especially when integrated with an enterprise resource planning (ERP) system.   Host Wayne Butterfield [https://www.linkedin.com/in/waynebutterfield/%22%20/h%20%20HYPERLINK%20%22https:/www.linkedin.com/in/waynebutterfield/] catches up with Bianca Agoston [https://www.linkedin.com/in/bianka-agoston/], Process Automation Program Manager for Hilti [https://www.hilti.group/content/hilti/CP/XX/en.html]. Through Bianca’s current and past experiences, they discuss how creating a culture of process excellence is crucial not only for operational success, but also for delivering exceptional customer and employee experiences. Listen in to their conversation to hear how RPA can play a pivotal role in achieving these goals.

44: What Education Does the Modern Worker Need?

The way we work is changing, thanks to rapidly advancing technologies and shifting societal needs. In the future, emerging technologies such as robotics, IoT, blockchain, virtual and augmented reality, and AI, are expected to create further disruption to the workplace, bringing about a huge shift in the skills and competencies in-demand.  In this context, how are universities and other educational institutions preparing the next generation of workers with the skills, knowledge and mindset necessary to thrive amidst the massive disruption we are already witnessing? How will corporations ensure they continue to have access to the talent they need in order to drive growth?   In this episode of Bots & Beyond, host Wayne Butterfield [https://www.linkedin.com/in/waynebutterfield/%22%20/h%20%20HYPERLINK%20%22https:/www.linkedin.com/in/waynebutterfield/] speaks to Nancy Gleason [https://www.linkedin.com/in/nancy-gleason/], an Associate Professor at New York University Abu Dhabi. Through their conversation, they explore how the education industry is embracing this transformation and helping to shape the workforce of tomorrow. What role will a formal education play in the future? Will workers still need to go to university to get a job? And should employers be investing more into ongoing, formal education to ensure they have access to cutting-edge talent in the future? These are just some of the questions answered in this episode.

43: Powering the Future of Customer Service with Large Language Models.

79% of those surveyed by ISG research rated customer experience as "very important" or "extremely important," with a further 17% referring to it as "important." It's also the most protected engagement from cost takeout, according to those surveyed. This is no surprise, but companies believe their actual performance on customer experience compared to its importance is among the top 3 biggest gaps. How can companies narrow this gap? Lately, the emergence of sophisticated large language modules (LLMs) has been changing the face of customer support and revolutionizing the way businesses interact with their customers.   In this episode of ISG’s Bots & Beyond podcast, we explore what LLMs are and how they can transform conversational AI, customer interactions and even jobs in the future. With ChatGPT currently taking the world by storm, what does this mean for conversational AI as we know it? Is it just more hype? How can businesses really derive value from these technologies? Joining host Wayne Butterfield [https://www.linkedin.com/in/waynebutterfield/%22%20/h%20%20HYPERLINK%20%22https:/www.linkedin.com/in/waynebutterfield/] to delve into these questions is Philipp Heltewig [https://www.linkedin.com/in/heltewig/], CEO and co-founder of Cognigy [https://www.cognigy.com/].  Listen in to their discussion to hear real examples and use cases.