CX Unplugged

Ep.9: The Value of Experience Management (ft. Diane Magers)

We sit down with Diane Magers, the Founder of Experience Catalysts, to discuss the importance of Experience Management in businesses today, and why CX needs to be part of your overall operations.

Ep.8: Using Metaphysical Spaces to Grow Your Brand, with Matthew Bond

We sat down with Matthew Bond from 3arc by DBM to talk through the challenges in marketing, the metaverse and why it's always important to understand where your customers are before revamping your channel strategy.

Ep. 7: Combining UX with Rocket Science at NASA JPL

Mary Anne Ghobrial sits down with NASA's Senior UX Researcher Krys Blackwood to talk space, rocket science, UX and so much more

Ep.6: Forget the Customer, See the Person (ft. Alex Genov)

Host Mary Anne Ghobrial sits down with the Head of Marketing Insights and Customer Research from record-breaking company Zappos, Alex Genov, to discuss everything from behavioral psychology, to how organisations need to look beyond the number when it comes to CX reporting.

Ep.5. Impact Washing, Sustainability & Being B-Corp Certified at Intrepid Travel (ft. Leigh Barnes)

In our Season 2 launch, we sat down with Leigh Barnes, the Chief Customer Officer of Intrepid Travel, to chat about everything from becoming a more sustainable company, marketing your brand authentically, to avoiding the perils of impact-washing. Don't forget to sign up to The Customer Show to meet Leigh in person between 3-4 May 2023 at the Melbourne Convention Centre. www.thecustomershow.com.au