It's Personal Stories, A Hospitality Podcast

Karen Stephens, Chief Marketing Officer, Revinate Interviewed by Rachel Humphrey

Karen details her journey from French professor to CRO and CMO of a hospitality technology company including many of the leadership lessons she's learned along the way. Find out how adaptability is a consistent theme for her and why she seeks out team members who can thrive in ambiguity. Karen discusses wellness, balancing time, the benefits of living internationally, comfort in public speaking, and what aspects of her leadership have evolved the most over time, among other great lessons.

Thomas Penny III, President, Donohoe Hospitality interviewed by Rachel Humphrey

Thomas shares some of the many leadership lessons he's learned from his nearly 30 years with Donohoe and his path from dishwasher to president. He discusses his purpose-driven leadership, why representation matters, his commitment to shaping the industry's future, and how AI can be a valuable tool for breaking down traditional barriers to career growth. Thomas talks about his public speaking journey, what he's optimistic about, what people don't know about him, and why adversity is a gift.

Robert Mandelbaum, Hotel Researcher and Consultant, interviewed by Lan Elliott

Robert’s career shows what happens when passion, self-knowledge, and service converge over time. He found his niche in hotel data and leaned into it fully - building tools that transformed how the industry benchmarks performance. His advice: follow what energizes you, surround yourself with people you can learn from, and show up for your network the way you hope they will show up for you. Do that consistently, and the rest tends to take care of itself.

Colin Macdonald, Managing Director & SVP, US & Canada Operations, IHG Hotels & Resorts

Colin shares how his leadership has evolved over 12 years at IHG and the additional leadership skills he's developed through board service, his own curiosity, and lessons from his support system and mentors. He discusses using self awareness to overcome self doubt, his strategies for public speaking and building relationships, and the importance of feedback. Colin talks about wellness, something people don't know about him, and the important impact of knowing everything will turn out okay.

Duane Overgaard, Divisional CEO, Derbysoft interviewed by Dorothy Dowling

Clarity, Discipline, and Global Perspective in Technology Leadership Duane Overgaard’s leadership journey is grounded in a powerful combination of operational depth and global systems expertise. His formative years at Hilton provided a foundation in how hotels operate and how commercial systems function in practice, while his experience at Sabre expanded his perspective on connectivity, distribution, and the broader travel ecosystem. Together, these experiences shaped an end-to-end understanding of how the industry works, positioning him to lead at DerbySoft. As Divisional CEO, Overgaard is known for a leadership style rooted in clarity, discipline, and trust. He believes direct communication is essential, particularly in global environments where ambiguity can slow execution, and he prioritizes aligning teams around what truly matters. His approach is grounded in listening to his team, customers, and the realities of the market, with a focus on translating ideas into practical, scalable solutions while maintaining humility and accountability. Notable Quotes • “Clarity is a leadership responsibility—be direct so teams can move faster.” • “Ideas are everywhere—execution is what actually matters.” • “I’ve never forgotten where I came from—treat people the right way.” • “Segmentation is gone—everything is visible in today’s market.” • “AI is only as strong as the content behind it.” Closing Reflection Overgaard’s journey reflects leadership grounded in clarity, discipline, and trust. His experience demonstrates how operational depth and global perspective shape effective decision-making. By focusing on execution and alignment, he creates consistency across complex environments. His approach reinforces that leadership is built through experience, listening, and accountability. His story highlights the importance of combining experience with continuous learning. By staying focused on what matters and translating ideas into action, leaders can navigate complexity. He emphasizes respect, clarity, and practical thinking in every interaction. Through discipline and alignment, teams can move faster and perform better. Ultimately, his journey shows that effective leadership is both grounded and forward-looking.