Direct from the Expo with Craig Durr

Zoom at Enterprise Connect 2026 | The System of Action for Modern Work

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Theresa Larkin and Michelle Couture of Zoom. Recorded live at Enterprise Connect 2026, the conversation explores Zoom’s vision for a “System of Action” and how AI is reshaping both employee and customer experiences across the enterprise. Theresa and Michelle unpack how Zoom is bridging structured and unstructured data—connecting conversations, workflows, and enterprise systems—to reduce friction and drive meaningful business outcomes. They also highlight major announcements across Zoom Workplace and Contact Center, including AI Companion enhancements, agent-building capabilities, and new CX orchestration and insights tools designed for modern work environments.

Direct from the Expo at Enterprise Connect 2026 with RingCentral

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Joe Fahrner, GM of AI Receptionist at RingCentral. Recorded live at Enterprise Connect 2026, the conversation centers on RingCentral’s recent AI momentum, highlighting strong customer adoption, a growing product portfolio, and the company’s continued investment in delivering accessible, scalable AI capabilities across business communications.

Direct from the Expo at Enterprise Connect 2026 with Zoom

Join me in this episode of Direct from the Expo, as I speak with Chris Morrissey, GM of Zoom CX, live from Enterprise Connect 2026. We dive into the latest innovations announced by Zoom, focusing on how the platform is tackling workplace friction through AI solutions. Chris highlights the importance of reducing the "work around the work," which has been affecting employee productivity and customer experience. We explore findings from a recent Deloitte study revealing that a staggering 94% of employees encounter friction in their daily tasks. Chris shares insights on Zoom's approach to enhancing both employee and customer experiences by leveraging technology to streamline workflows and improve interactions. Tune in for an engaging discussion on the future of collaboration in the workplace.

Direct from the Expo at Enterprise Connect 2026 with GoTo

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Malachi Threadgill, VP and Head of UCC Marketing at GoTo. Recorded live at Enterprise Connect 2026, the conversation explores how GoTo is expanding its vertical strategy across automotive, education, and healthcare with purpose-built unified communications solutions powered through embedded AI, and how the company approaches industry-specific challenges through a platform designed to simplify communications, support operational efficiency, and create new opportunities for partners delivering business value.

Catching Up With: Mike Blackman, Managing Director of ISE

In this episode of Direct from the Expo, I catch up with Mike Blackman, Managing Director of ISE, during the bustling ISE 2026 event. We explore the impressive attendance numbers and the innovative experiences shaping the future of audiovisual technology. Mike shares insights on the unique atmosphere of collaboration among competitors and the importance of community within the AV industry. We also discuss the launch of the ISE Foundation, focusing on talent development and innovation. As we reflect on the highlights, including a groundbreaking drone show and the role of AI in transforming the industry, Mike emphasizes the significance of networking and knowledge-sharing at this pivotal event. Join us for an engaging conversation that captures the pulse of the AV landscape.