The Art and Science of Physio

2026 E3 - The Power of the Net Promoter Score: Predicting Practice Success and Building Patient Loyalty

In this episode of The Art and Science of Physio, Jeremy and James explore the Net Promoter Score (NPS), a highly validated tool used to predict the future success of a physiotherapy practice. Unlike "lag" indicators that look backward, the NPS acts as a future projector by asking patients one simple question: how likely they are to refer a friend or family member on a scale of 0 to 10. The hosts break down the startling data behind what the scores mean in regards to referrals, return business and they warn against the "danger zone" of merely satisfied clients. Listeners will learn practical strategies for collecting unskewed data, and the "game-changing" second question that uncovers exactly how to move patients from being satisfied to becoming loyal advocates.

2026 E2 - Is Hiring International Physios Worth It? The Good, the Bad & the Reality

In this episode of The Art and Science of Physio, Jeremy Hobbs and James Schomburgk unpack the realities of hiring overseas-trained physiotherapists in Australia. With new registration pathways creating both opportunity and confusion, they explore the benefits, risks, and practical considerations for practice owners — including the evolving APEP pathway, the challenges of the Trans-Tasman route, and what true clinical readiness looks like. Whether you’re recruiting internationally or navigating registration as an overseas physio, this episode offers clarity, real-world insights, and guidance to help you make safer, smarter decisions.

2026 E1 - Staying Out of AHPRA’s Spotlight: Ethics, Boundaries & Risk in Modern Physiotherapy with Tom Hindhaugh

In this episode of The Art and Science of Physio, we’re joined by highly experienced physiotherapist and former APA Victorian Branch President Tom Hindhaugh to unpack the realities of ethical practice in modern physiotherapy. Drawing on his work with AHPRA notifications, professional standards panels, and practitioner education, Tom explores the most common ethical blind spots facing clinicians and practice owners — from consent and documentation, to billing practices, boundary violations, and workplace relationships. This conversation is a must-listen for any physio wanting to protect their patients, their practice, and their registration.

2025 E11 - Scaling Your Business with Suzanne Rath

In this episode, Suzanne Rath shares how her personal recovery journey inspired the creation of a purpose-driven, multidisciplinary clinic network, and how she scaled her business by aligning recruitment, leadership, and strategy with her values—ultimately transitioning into a non-clinical role to focus on coaching and consulting for sustainable high performance.

2025 E10 - The Reality of Private Practice Physiotherapy Ownership

James and Jeremy unpack the sometimes harsh reality of being a Private Practice Owner in Australia. A must listen if you're considering embarking on this journey