The Change Energizer Podcast

Rachel B. Lee on Building a High-Trust Brand Strategy | Episode 24

In this high-stakes Hot Seat episode, host Scott Carley, The Trust Energizer, drops branding lady boss and LinkedIn Top Voice Rachel B. Lee into the hot seat to uncover the strategic secrets behind her work at Standout Authority and her new venture, YOUmanize™. Rachel shares about today's Trust Recession, revealing why companies must "press the edge" by standing out and being intentional about their core values and customers. Rachel also shares a powerful case study on The Power of Listening about a New Zealand client who requested a refund, demonstrating why a "courageous conversation" and simply listening can turn an angry customer into an advocate. She also explains Vulnerability as a Strategy, detailing how she builds emotional resonance and loyalty through storytelling and authenticity—even the choice to wear Nike sneakers to a networking event. The conversation shifts to Leading Under Pressure, showing how great leaders use clarity, proper scoping, and courageous conversations to protect their creative teams from high-pressure deadlines and misalignment. Finally, regarding AI and Humanization, Rachel and Scott agree that while AI is a powerful tool, it should only be one member of your board of advisors, emphasizing that the future of marketing relies on humans focusing on creativity, consciousness, and client relations.

Artie Berne on Leveraging Asset-Based Lending for a Rapid Turnaround | Episode 23

Welcome to the Change Energizer Hot Seat Podcast with your host, Scott Carley, the Trust Energizer! In this episode, Scott puts Artie Berne of ArTex Funding in the hot seat to reveal the trust x-factor behind commercial lending outside of traditional banking options. Artie is the alternative lender for companies that are either young and growing, cannot qualify for bank financing, or are experiencing financial issues. The conversation uses Scott's "Trust Credit Score" framework, built on T: motives, R: radiance, U: underlying core values, S: skill set, and T: track record, to explore how clients can rely on Artie's professional service. In this episode, you will learn: * High-Stakes Wins: How Artie's quick-turnaround funding saved Round Rock Honey's huge order with Walmart by funding jars, lids, and labels within a week. His team also handles Monday calls to make Friday payroll. * Asset-Based Lending (ABL) Explained: Artie details how ArTex Funding provides loans using collateral like inventory, equipment, purchase orders (P.O.s), invoices, contracts, or real estate. This method allows for a much faster funding turnaround than banks—typically one day to three weeks. * The "Bridge" Strategy: Artie's goal is to keep clients on their money for as short a time as possible, acting as a short- to medium-term bridge (one month up to four years) to help companies get back to the bank for cheaper financing. * Pricing for Risk: Artie is upfront about the costs, which can range from 8% up to 38% for high-risk clients who may have a bankruptcy, low FICO scores, or an IRS lien, but whose business is showing slight profit. * More Than a Lender: Artie shares how he helps businesses by connecting them with resources like virtual CFOs or CEOs to help them become more profitable and "straighten out the ship." * Track Record: Last year, ArTex Funding did up to $38 million in non-dilutive debt funding. Do you have a unique way of building trust in the marketplace? Scott is looking for leaders to put in the Hot Seat on the podcast. If you'd like to share your story, reach out to The Trust Energizer at calltheenergizer.com [http://calltheenergizer.com]

How Kenn Renner Leverages Trust to Sell 500+ Texas Homes in Five Years | Episode 22 | #TCEPodcast

Welcome to The Change Energizer Hot Seat Podcast! Host Scott Carley, The Trust Energizer, puts real estate broker and investor Kenn Renner of Renner Realty in the hot seat to uncover the trust principles behind his incredible success: selling over 500 single-family homes since 2020 by specializing in two underserved markets—first-time home buyers and out-of-state investors in the Austin, Texas & San Antonio metro areas. This episode is a masterclass in market specialization and client education. You'll learn how to approach real estate investment with integrity and why high trust is the number one driver of high-stakes client transactions. What You Will Get Out of This Episode: - The Power of Niche: Discover why Kenn focuses exclusively on entry-level housing and how he successfully caters to both first-time buyers and investors simultaneously. - The TRUST Pyramid: Get an in-depth look at Kenn's 5-level trust framework—Truth, Respect, Understanding, Security, and Tethering—and how he uses it to build lifelong client relationships. - "Edu Marketing" Strategy: Learn why educating your clients before you sell to them builds deep, lasting trust and is the foundation for an effortless referral network. - Investment Strategy: Understand Kenn's "avatar" for ideal rental properties and how to leverage builder financing incentives to achieve an unheard-of interest rate under 5% for an investment property. - First-Time Buyer Advice: Hear the essential message every first-time home buyer needs to hear about securing their own representation and how the seller/builder typically covers that cost. - The "Eats His Own Cooking" Test: Learn why an investor should only work with a real estate professional who owns investment properties in the same markets they recommend. If you're ready to unlock the "Trust X-Factor" in your own leadership, business, or company culture, Scott Carley is taking the Hot Seat Live on tour to help you transform your team's results. Get into the Trust Credit Score framework and learn how to pull off legendary wins by connecting with the Trust Energizer today at CallTheEnergizer.com [https://CallTheEnergizer.com]

Natalie Murphy on Partnering for Sustainable Growth | Episode 21 | The Change Energizer Podcast

What is the single biggest factor that separates a transactional IT vendor from a true, long-term business partner? The answer is trust. In this week's Change Energizer Hot Seat Podcast episode, host Scott Carley (The Trust Energizer) puts Natalie Murphy, Marketing Manager for Hill Country Tech Guys, in the hot seat to explore how a company rebuilds, maintains, and scales trust—both internally and externally. Natalie reveals how Hill Country Tech Guys, a custom-managed IT solutions provider, has woven the principles of Scott's Trust Credit Score Framework (T.R.U.S.T.) into their DNA, helping them mature and deliver legendary wins for clients. In this episode, you will learn the "Trust X-Factor" behind their success, including: - The Foundational Core Value of "Geek Out": Discover why the continuous pursuit of learning and certifications is non-negotiable for building genuine expertise and client trust. - How to Master Transparency: Natalie discusses why her company is upfront about security risks and limitations—and why telling a prospective customer, "We might not be the right company for you," is the ultimate trust signal. - Rebuilding Fractured Trust: Learn the language and strategy Hill Country Tech Guys uses to acknowledge past failures and successfully restore high-trust relationships with clients and vendors. - Creating Clarity and Accountability: How the Trust Credit Score vocabulary facilitates more open, less anxious internal conversations for team debriefs and high-stakes client assignments. Listen in to discover why Hill Country Tech Guys focuses on being a sustainable, long-term partner committed to your growth, not just selling the next big thing.

Scott Schiller and His Biggest Lessons on Rebuilding Client T.R.U.S.T. | Episode 20

Host Scott Carley welcomes wealth advisor Scott Schiller back to the podcast for a candid discussion on one of the most critical elements of any relationship: TRUST Using the framework of Scott Carley's "Trust Credit Score," Scott Schiller shares unfiltered, real-world examples from his 20 years in financial services, including times when trust was fractured and what it took to rebuild it, as well as when to walk away. In this episode, you will learn: - The 5 Pillars of the TRUST Acronym: Understand the components of the "Trust Credit Score" that dictate the health of any professional relationship. -The Compensation Conversation: A surprising story of a client who walked away over a typical fee-based model, and the crucial lesson learned about transparency and asking the right questions upfront. -Why Integrity is Non-Negotiable: Hear about the time Scott Schiller chose honesty over a new client by refusing to promise unrealistic double-digit market returns. -Rebuilding from Negative Trust: How patience, actively listening, and letting a client "vent it out" can rebuild a relationship that started with a bad experience from a previous advisor. -The Long Game: Why a financial advisor's career is a lifetime relationship and how a commitment to honesty and the right core values forms the ultimate brand reputation. Key Takeaways & Additional Information: -The TRUST Acronym: True Motives, Radiance, Underlying Core Values, Skill Set/Expertise, and Track Record. -Scott Schiller advises listeners to never be afraid to ask a financial planner: "How do you get paid?" Scott Carley will be speaking at the Center for Coaches and Organization (CCO) Summit this April on "Breakthrough Kinetic Leadership." Detail and registration: https://www.centerforcoachinginorgs.com/2026-summit/ [https://www.centerforcoachinginorgs.com/2026-summit/] Contact Scott Carley, The Change Energizer: https://calltheenergizer.com/ [https://calltheenergizer.com/]