The Customer-Driven Leader with Dr. James Killian

The Customer-Driven Leader (Episode #4) ~ Roxanne Derhodge

Most leaders are still trying to fit everyone into a single management style: but fairness isn't about treating everyone the same. It’s about meeting people where they are for real impact. Gig workers value autonomy and clear feedback, while full-timers need growth and belonging.  Success starts with differentiated communication, trauma-informed flexibility, and recognition that looks different for each group. Smart technology bridges the gap and makes inclusion seamless. Ready to manage the shift to a blended workforce with confidence and compassion? James welcomes psychotherapist Roxanne Derhodge to talk it out!

The Customer-Driven Leader (Episode #3) ~ Tamar Cohen

Tamar Cohen is a workplace and employee experience strategist with over two decades of global leadership in employee engagement, customer experience, and organizational transformation. As Founder of HaloEffect, she helps mid-sized and enterprise organizations connect workforce and workplace insights to build cultures of trust, productivity, and loyalty. Tamar is recognized for her ability to translate complex people data and behavioral science into actionable strategies that drive measurable business outcomes. A sought-after speaker and facilitator, Tamar has led executive sessions, keynotes, and workshops for leaders across industries—including financial services, healthcare, and technology—on topics such as AI’s role in the future of work, employee listening, and culture transformation. Her perspective blends research-backed insights with practical strategies, making her a trusted voice on how organizations can create meaningful employee experiences that unlock growth.

The Customer-Driven Leader (Episode #1) ~ Lou Carbone

Dr. Killian welcomes experience management pioneer Lou Carbone to discuss recent trends in the CX space, challenges CxOs are facing to showcase value, examples of customers and leaders who made critical changes that saved their businesses and why now is the time for an Experience Management Reformation.

The Customer-Driven Leader (Episode #5) ~ Dr. Tom DeWitt

James welcomes XM Global Collaborative Founder Dr. Tom DeWitt. In this episode we discuss the globalization of experience management, challenges and solutions with a cultural twist!

The Customer-Driven Leader (Episode #9) ~Bart Fanelli

Bart Fanelli is the CEO and Co-founder of Skillibrium and a seasoned GTM leader with 25+ years in tech. Bart is best known for helping scale Splunk from ~$60M to ~$1.5B and driving growth at OutSystems from ~$100M to ~$300M. Bart is a co-author of The Success Cadence and an executive advisor focused on building predictable, high-performing revenue organizations through alignment, discipline, and scalable operating rhythms. In this episode, Bart and James discuss what it really takes to build high-performance teams without losing the customer. And what happens when Customer-Driven Leadership meets “hire for will, coach for skill" in today's AI-hyped, rapidly changing world of work?