Inside Innovator's Mind

Redefining Conversational Commerce

As CIO at 1-800-FLOWERS.COM, Inc., Arnie Leap oversees all aspects of Information Technology systems and strategy for the company. He is continually focused on identifying innovative ways to apply technology to enhance the customer experience and keep the company at the forefront of where consumers are going next. Under Arnie’s leadership, the company transformed its technology platform to create an intuitive e-commerce destination. Leveraging the company’s portfolio of more than a dozen brands, Arnie and his team established a single destination that enables shoppers to accommodate multiple shopping needs through one platform as part of one customer journey, significantly increasing the number of customers shopping across multiple 1-800-FLOWERS.COM, Inc. brands. Arnie has a clear vision and passion for change and is continually identifying innovative ways to increase efficiency. He has an early adopter mindset when it comes to emerging technologies and is a fascinating person to speak with. I have learnt a lot from Arnie, I hope you will too. So, without further delay, let’s talk to Arnie. Story Notes: 🔘 Our Second Guest 🔘 How did you develop an innovative mindset for yourself and your organization? 🔘 What made you pick Aigo.ai out of 3,000 companies in the Chatbot/ Conversational AI space? 🔘 How did you position Aigo.ai as the Next Generation Conversational AI with your management? 🔘 How High-Touch delivered through 24x7 Hyper-Personalized conversations with millions affect customer engagement and experience?  🔘 What was your working experience with Aigo from implementation to roll-out to active expansion?  🔘 How did you integrate an innovative mindset into your company culture? 🔘 How did you begin your journey into Conversational Commerce?  🔘 Who are the two most innovative people you admire? Visit https://aigo.ai/ to learn more [https://aigo.ai/] #podcast #ai #innovator #technology  #innovatorsmindset #strategy #leadership #management #informationtechnology #missionmatters

Delighting Customers through Hyper-Personalized Gifting Concierge using Chatbot with a Brain

1-800-Flowers is a company that has always embraced technology to grow, to transform and reinvent their business for over 45 years. In the 70's they started with one flower shop and today they are a one-stop shop for a wide variety of gifting needs.  In 2022, they are reinventing their business again by redefining conversational commerce using Aigo.ai – Chatbot with a Brain technology.  They are now providing a Hyper-Personalized Gifting Concierge to delight millions of their customers by creating engaging experiences.  Hear it from their Chief Technology Officer (CTO) Abi Sachdeva on why & how they are creating experiences and engagement with customers by embracing Chatbot with a Brain.  Story Notes: * Building Up your Innovator's Mindset * What Drives you the Most * Why did they select Aigo out of 3000 companies? * What benefits are they realizing using Aigo? * What is the future vision for Aigo? * Hyper-Personalized Gifting Concierge * Lesson Learned on Conversational Commerce Visit https://aigo.ai/ [https://aigo.ai/] to learn more

Why am I starting a Brand New Podcast on Customer Engagement?

Host Srini Pagidyala introduces us to his new Podcast show, Inside Innovator’s Mind - The Customer Engagement Podcast. Srini is the co-founder of Aigo.ai. He describes his technology platform as  “Chatbot with a Brain.” In this episode he shares his reasons for starting the podcast and its purpose Story Notes: *  Srini Pagidyala’s Podcast Introduction *  Customer Engagement Podcast * Top 25 Most Innovative and Bold Leaders * Business of Delivering experiences * The Goal of Inside Innovators Mind Podcast Visit https://aigo.ai/ [https://aigo.ai/] to learn more