Manage What Matters

14: How Great Leaders Handle Conflict At Work

In this solo episode, Jackie Handy discusses the importance of conflict in team performance and the need for a safe environment for healthy disagreement. She explores the types of conflict, the conflict continuum, and practical tips for dealing with conflict. Jackie emphasises the creation of an environment that normalises healthy conflict and encourages respectful disagreement. Takeaways * Conflict is necessary for team performance * Creating an environment of healthy disagreement is essential for effective leadership. Take Jackie's FREE Flowfinder quiz here [https://quiz.jackiehandy.com/flow-finder] Chapters * 00:00 The Importance of Conflict * 05:10 Types of Conflict * 13:00 Creating an Environment of Healthy Disagreement

13: How Leaders Can Boost Their Wellbeing Through Self-Care

For over 30 years, Pam Burrows has been on a mission to help leaders and teams stress less, smile more, and perform at their best and she does it with a contagious energy that leaves a lasting impact. From boardrooms to international conferences, Pam’s powerful, practical approach to wellbeing has transformed workplaces and won awards, including a European Health and Safety Award for reducing stress in the workplace. Armed with expertise as a Nursery Nurse, Social Worker, and Master Practitioner in Neurolinguistic Programming (NLP), Pam blends science with heart to create interactive, high-energy sessions that spark real change. A Fellow of the Professional Speaking Association and author of books - Burnout Buster and The CARE Wellbeing Model - she’s not just about theory, she’s about real-world results that help people feel good and work smarter. Our conversation focuses on the importance of human connection, wellbeing, and self-care in organisations. It explores the challenges of hybrid working, the impact of introversion in the workplace, and the role of managers in modelling wellbeing and self-care. The discussion also highlights the intersection of psychology and physiology in wellbeing, the value of small changes for wellbeing, and the joy found in human connections. Takeaways * Importance of Human Connection * Wellbeing and Self-Care * Modelling Wellbeing and Self-Care * Blending Psychology and Physiology Chapters * 00:00 Boosting People and Wellbeing in Organisations * 06:09 The Role of Managers in Wellbeing * 11:11 Renewed Focus and Energy * 22:23 Finding Joy in Human Connections Connect with Pam via her website here [https://www.pamburrows.com/] Or check out her YouTube channel here [https://www.youtube.com/c/pamburrowspeoplebooster]

12: Creating Small Weekly Leadership Habits That Matter To You And Your Team

This solo episode with Jackie focuses on the significance of small habitual moments, the value of questions, and the impact of midweek and end-of-week check-ins. It recaps on some of the previous guests from the show and emphasises the importance of feeling heard, modelling boundaries, and the fresh start effect on Mondays. Connect with Jackie on LinkedIn here [https://www.linkedin.com/in/jackiehandy/] Take the FREE Flowfinder quiz here [https://quiz.jackiehandy.com/flow-finder] Takeaways * Small moments matter * Midweek and end-of-week check-ins are important for team engagement Chapters * 00:00 Introduction and Value of Questions * 07:08 Modeling Boundaries and Fresh Start Effect

11: Overcoming Confidence Compensation And Be The Leader You Were Born To Be

Jen Smollett is a Leadership and Confidence Coach who helps leaders lift the invisible weight of Confidence Compensation - the exhausting cycle of second‑guessing themselves while working twice as hard to prove themselves and become the confident, authentic leaders they truly are. Our conversation discusses the concept of confidence compensation and its impact on leadership effectiveness. It explores the damaging effects of overcompensating, the impact on leadership and team performance, and the wider role of confidence in leadership. Jackie's guest today, Leadership Coach Jen Smollett, also speaks about the impact of praise and self-doubt, navigating new territory in leadership, and transferable skills that took her from intensive care nursing to leadership coaching. The episode concludes as always, with a focus on Million Dollar Moment takeaways for what matters most in your leadership. Connect with Jen on LinkedIn here [https://www.linkedin.com/in/jen-smollett-coach/] Grab the FREE resources from Jen's website here [https://jensmollett.com/] Take Jackie's FREE Flow Finder assessment here [https://quiz.jackiehandy.com/flow-finder] Chapters * 00:00 Introduction and Confidence Compensation * 06:54 Creating Change and Assessing Leadership * 15:16 Transferable Skills from Intensive Care to Leadership * 21:36 What Matters Most in Leadership

10: What Makes Training Sticky (And Where It Falls Flat)

In this short episode, Jackie Handy discusses the importance of starting with the end in mind when it comes to leadership development. She shares the need for a learning needs analysis and the importance of ongoing learning and development beyond formal training programs. Takeaways * Starting with the end in mind * Learning needs analysis