The Digestible Dynamics Podcast

In this conversation, Steve Kerr from the Microsoft Showcase team discusses the evolution of customer support at Microsoft, focusing on the transition to Dynamics and the integration of AI tools like Copilot. He highlights the challenges and successes of unifying support systems, improving knowledge management, and enhancing customer interactions through innovative technology. The discussion also touches on future developments in customer support and offers advice for organizations looking to implement AI solutions effectively.   ABOUT OUR GUEST Steve Kerr is a Senior Technical Support Engineering Manager at Microsoft. Steve is known for his energetic personality and passion for technology. Steve has a background in customer service and support, having worked on various projects and initiatives at Microsoft. Steve's ambition is to become the first Steve Kerr that shows up in Bing search results. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

In this episode, we connect with Beau Schwieso and delve into the transformative impact of AI on Microsoft's Finance & Operations solution. We discuss how AI enhances operational efficiency, automates tasks with pre-built agents, and offers custom solutions for unique business needs. The conversation also covers the revolution in accounting processes, the importance of data integrity, and the preparation required for successful AI adoption. With insights into the future of AI in business operations, this episode is a must-listen for anyone interested in technology-driven business transformation. ABOUT OUR GUEST Beau Schwieso is the Chief Operating Officer at Caf2 Code, where he plays a pivotal role in driving the company's strategic vision and operational excellence. He brings over 14 years of experience in implementing ERP solutions, specializing in both process and discrete manufacturing, finance, and advanced system configurations. He is the creator of the popular DynamicsDad blog, where he simplifies complex ERP concepts into relatable, actionable insights. Beau has a talent for making advanced topics like warehousing, Azure integrations, and production scheduling accessible, helping businesses maximize their D365 investments. He serves on the board of advisors for the Dynamics User Group and contributes to programming committees for major events like Summit NA and DynamicsCon. Additionally, he co-leads the Dallas D365 user group. Outside of his professional life, Beau enjoys writing late into the night, crafting witty dad jokes, and cherishing moments with his family. For more insights from Beau, check out his blog: DynamicsDad | Dynamics 365 Finance & Operations [https://www.dynamicsdad.com/] ABOUT CAF2CODE Caf2Code is a dynamic company committed to empowering businesses through innovative ERP solutions. By prioritizing customer needs and blending their system expertise with the customer's industry knowledge, Caf2Code helps organizations optimize their operations and achieve their goals. Renowned for its proficiency as a premier ERP, CE, and Power Platform implementer, Caf2Code equips clients with the tools necessary to maximize their D365 investments. Through a combination of technical skill and a deep understanding of business requirements, Caf2Code distinguishes itself as a leader in the ERP solutions space. To learn more about Caf2Code - The Partner You Can Trust - visit their website: Home - Caf2Code LLC [https://caf2code.com/] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

In this episode, Julie Strauss, Vice President of Project Sophia at Microsoft, introduces us to Project Sophia, a groundbreaking AI-powered business research canvas. Julie explains how Sophia allows users to engage with their data in a conversational manner, generating visualizations and suggesting next steps. The discussion delves into the various applications of Sophia, the importance of data quality, and how the tool personalizes user experiences. Julie also shares insights on the surprises and learnings from the project, emphasizing the need for good data and the potential for Sophia to evolve based on user interactions.   ABOUT OUR GUEST: Julie Strauss is the Vice President of Project Sophia, a groundbreaking generative AI product at Microsoft. With over 20 years of experience in creating customer-centric experiences, Julie has a proven track record of leading various product missions across Microsoft. Her current project represents a new generation of AI-first application patterns, designed to revolutionize complex business decision-making through innovative approaches to discovering, visualizing, and interacting with business data across organizational boundaries.   ABOUT PROJECT SOPHIA Project Sophia is an AI-first business application designed to assist users with complex, cross-functional tasks by providing a new way to discover, visualize, and interact with business data. It features an AI-powered research canvas and large language model-powered blueprints, enabling users to create exploratory journeys and understand business data through AI-generated charts and insights. Project Sophia offers quick insights and recommends next steps, allowing users to start with a question and explore different options iteratively until achieving the best possible outcome. Currently available in the EU and US regions, Project Sophia is in preview and aims to revolutionize business decision-making.   To try Project Sophia while its still in preview visit: https://projectsophia.microsoft.com/ [https://projectsophia.microsoft.com/] To provide your feedback on your experience with Project Sophia visit: https://adoption.microsoft.com/en-us/project-sophia/ [https://adoption.microsoft.com/en-us/project-sophia/] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

In this episode, hosts Kayla Rohde and Bill Whalen are joined by Trey Johnson, Data Analytics Solution Specialist, and Daryl Moll, Data Engineering Director at Velosio, to delve into the intricacies of preparing data for AI adoption. The discussion covers best practices for ensuring data quality, security, and effective planning, while sharing success stories from various business sectors. The guests also explore the future potential of AI in enhancing business processes and decision-making, addressing challenges such as data integration and governance. Tune in to gain valuable insights from experts who are at the forefront of data and analytics solutions.   ABOUT OUR GUESTS Trey Johnson is a published author, speaker, and consultant with over 30 years of experience in business intelligence, data management, and analytics. As a Data Analytics Solution Specialist at Velosio, Trey leads the practical application of Microsoft Fabric and Power Platform, collaborating with internal teams and clients to deliver innovative solutions that drive data-driven insights and optimize business outcomes. His expertise spans operational leadership, team building, and leveraging Microsoft technologies to help organizations achieve their goals. Daryl Moll is a seasoned technology leader with over 25 years of experience in IT, cloud architecture, and data solutions. As the Data Engineering Director at Velosio, Daryl specializes in generative AI, Microsoft SQL, Dynamics ERP and CRM, Power Platform, and Microsoft 365. With a deep understanding of public and private cloud technologies, virtualization, and Microsoft’s server platforms, Daryl drives innovative solutions that optimize business operations and deliver exceptional results for clients.   ABOUT VELOSIO Velosio is a leading cloud applications services partner, specializing in helping companies modernize applications, simplify operations, and leverage data for better decision-making. With over 30 years of experience, Velosio offers a comprehensive range of solutions, including ERP, CRM, data analytics, AI, and automation. Their team of 450 business professionals and industry experts is dedicated to empowering clients to achieve their most ambitious goals through innovative technology and proven methodologies   EXPLORE MORE FROM VELOSIO: Learn more about Velosio on their website: https://www.velosio.com/ Unlock the power of data-driven insights and elevate your business's profitability and growth by downloading Velosio's expert guide, Leading with Purpose found here: https://www.velosio.com/go/data-driven-insights-for-business-leaders/?utm_medium=syndication&utm_source=digestible-dynamics-podcast [https://www.velosio.com/go/data-driven-insights-for-business-leaders/?utm_medium=syndication&utm_source=digestible-dynamics-podcast] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

In this conversation, Prasoon Sinha discusses the integration of Microsoft AI technologies in traffic engineering, emphasizing the importance of communication and the social impact of their projects. He highlights how AI and digital tools enhance project delivery, improve safety, and ultimately contribute to better quality of life for communities. The discussion also explores the future of AI in traffic engineering, focusing on augmenting human capabilities and leveraging global knowledge.   ABOUT OUR GUEST Prasoon Sinha is the Global Director of Digital Solutions at Arcadis, with over 24 years of experience at the intersection of transportation and technology. He is a pioneer in leveraging AI, automation, and advanced data science to reimagine the delivery and operations of transportation systems. Prasoon has worked extensively with state DOTs and local agencies to assist with their digital transformation. His expertise in merging transportation engineering with cutting-edge technology drives impactful solutions that enhance safety, efficiency, and system performance.   ABOUT ARCADIS Arcadis is the world’s leading company delivering intelligence-driven sustainable design, engineering, and consultancy solutions for natural and built assets. With a mission to improve quality of life, Arcadis addresses today’s most pressing challenges, including climate change, urbanization, and digital transformation. The company operates in over 30 countries, employing more than 36,000 professionals such as architects, data analysts, designers, engineers, project planners, and sustainability experts. Founded in 1888, Arcadis has over 135 years of experience in delivering integrated and holistic solutions across the full project lifecycle.   To learn more about Arcadis, visit their website: https://www.arcadis.com/ [https://www.arcadis.com/] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.