Sorry, It's Discontinued: Retail Therapy

Standing Room Only: Retail Life

In this episode of Sorry, It’s Discontinued, Hilary explores the physical and emotional reality of standing all day in retail and service industry jobs. From sore feet, back pain, and retail exhaustion to the strange “retail sway” workers develop during long shifts, this episode dives into how years on the sales floor change your body, mindset, patience, and identity. Hilary shares personal stories from over 26 years behind the counter in luxury retail, including the pressure to always look polished and “ready,” the emotional endurance of long holiday shifts, clopen schedules, and the hidden strength retail workers build over time. This episode is dedicated to the retail warriors and service industry professionals who spend their lives on their feet keeping the world moving. Hit follow and have a seat with me. New episodes every Thursday. 💋Have a discontinued favorite or retail story? Share it with Hilary here! [https://www.buzzsprout.com/2471231/fan_mail/new] Support the show [https://www.buzzsprout.com/2471231/support] If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

Luxury Retail, Metrics & Emotional Burnout

In this episode of Sorry, It’s Discontinued, Hilary explores the hidden pressure behind modern luxury retail and what customers may not always see behind the counter. From sales goals, loyalty metrics, staffing shortages, and emotional burnout to the changing reality of online shopping and performance-driven retail culture, this episode takes an honest look at how dramatically the industry has changed for today’s retail workers. Hilary also reflects on the history of relationship-based luxury service through stores like Nordstrom and Neiman Marcus, and why human connection, trust, and loyalty still matter more than ever in retail today. A heartfelt episode dedicated to the retail warriors around the world trying to create meaningful experiences while balancing enormous pressure behind the scenes. New episodes every Thursday. 💋Have a discontinued favorite or retail story? Share it with Hilary here! [https://www.buzzsprout.com/2471231/fan_mail/new] Support the show [https://www.buzzsprout.com/2471231/support] If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

From Retail to The Beauty Way: Jyoti Lohman

This week on Sorry, It’s Discontinued, I recently sat down with Jyoti Lohman, founder of The Beauty Way — a luxury body care brand rooted in intention, self-care, mindfulness, and reconnecting with yourself. From her early inspiration growing up with a mother who taught her the importance of nurturing yourself, to studying at the Fashion Institute of Design & Merchandising in San Francisco and later in Paris, Jyoti shares the journey that led her from a successful career in luxury fashion and retail to creating a brand of her own. We talk about creativity, balance, motherhood, reinvention, and how The Beauty Way uses affirmations, mantras, and intentional rituals to turn everyday body care into meaningful moments of self-connection. You can learn more about Jyoti and shop The Beauty Way at: thebeautywayco.com And follow along on Instagram at @thebeautyway_co ✨ And retail warriors… what is a passion you’ve dreamed of creating for yourself? New episodes every Thursday. 💋Have a discontinued favorite or retail story? Share it with Hilary here! [https://www.buzzsprout.com/2471231/fan_mail/new] Support the show [https://www.buzzsprout.com/2471231/support] If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

SID: Retail Check-In

New episode out today 💄 In this monthly bonus episode, we’re talking about staying open to new opportunities in retail—especially when you’re ready for change and need to refocus on yourself. We also get real about micromanaging (especially from vendors), the pressure of credit card goals, and ask the question every retail warrior has an opinion on…👉 Fake nice customer or rude customer? ✨ New Check-Ins every 1st Monday of the month with Phaedra and Tiffany Have a seat… hit follow… and join the conversation 💋 💋Have a discontinued favorite or retail story? Share it with Hilary here! [https://www.buzzsprout.com/2471231/fan_mail/new] Support the show [https://www.buzzsprout.com/2471231/support] If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

The Gift That Changed Retail

What started as a simple thank-you became one of the most powerful sales strategies in beauty. In this episode of Sorry, It’s Discontinued, Hilary explores the history of the Gift-With-Purchase—popularized by Estée Lauder—and how it evolved from a relationship-driven experience into a value-driven transaction. From threshold shopping and constant promotions to competing with online deals, Hilary shares what this shift looks like behind the counter for today’s retail warriors. 👉 Are we shopping for the product… or the gift? Have a seat, hit follow, and join the conversation. 💋Have a discontinued favorite or retail story? Share it with Hilary here! [https://www.buzzsprout.com/2471231/fan_mail/new] Support the show [https://www.buzzsprout.com/2471231/support] If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife