The Digital Concierge by FDS

The Strategy That Took Us From Unknown to Ultra-Luxury Clients | The Digital Concierge

How do you go from zero to working with the world’s most luxurious brands?No network, no roadmap - just one big goal: luxury clients.From nothing to Belmond, Bvlgari, and Rosewood — this is how it started.In the final episode of this season, Holly sits down with someone who’s been there since day one: her business partner… and partner in life. Thibault Selderlagh, co-founder of For Digital Sakes.Together, they dive into:• How FDS was built from scratch• What it’s really like to grow a company as a couple• The balance between vision and execution• The lessons, mistakes, and mindsets that shaped their journey• What the future of FDS, and the future of hospitality, looks likeThis episode is honest, personal, and the perfect way to wrap up the first season of The Digital Concierge.

How to get on the World's 50 Best lists | Emma Sleight | The Digital Concierge

In this episode of The Digital Concierge, Holly sits down with Emma Sleight, Head of Content at The World’s 50 Best - the global authority celebrating the very best in food, drink, and hotels.Emma shares what it really takes to get on The World’s 50 Best list, why storytelling is at the heart of every great experience, and how hospitality brands can build communities that last.We dive into:✨ The truth behind The World’s 50 Best and how the lists are actually created✨ Why “focusing on what you do best” is the most powerful growth strategy✨ How 50 Best celebrates people, not just places✨ Lessons on investing in your content, audience, and authenticity✨ The evolution of digital storytelling across bars, hotels, and vineyards✨ What hospitality can learn from 50 Best’s approach to global storytellingWhether you’re in hospitality, marketing, or simply fascinated by how global brands connect through experience and emotion - this episode will inspire you to think differently about storytelling and success.🎧 Listen now wherever you listen to podcasts.👉 Subscribe to The Digital Concierge for more conversations at the intersection of business, travel, and hospitality.

How to Stay Relevant in a Digital World | The Digital Concierge

In this episode of The Digital Concierge, Holly sits down with Pramukshi Kariyawasam, an award-winning marketing & PR consultant named Hospitality Marketer of the Year Middle East 2024 and one of the Top 30 PR Hotshots. With 15 years in the industry - Pramukshi has witnessed hospitality’s biggest transformation: the shift from traditional PR to digital-first storytelling. We dive into: ✨ The evolution from print ads & glossy brochures to digital ecosystems ✨ The rise of influencers and how hotels should balance influencer content vs. brand-owned storytelling ✨ Why authenticity and “staying human” are more important than ever in an AI-powered world ✨ How hotels can create omnichannel digital identities and avoid relying on “last click” ROI ✨ Lessons in consistency, brand identity, and building guest relationships across platforms Whether you’re in hospitality, marketing, or just fascinated by how brands adapt in the digital era, this is an episode you don’t want to miss. 👉 Subscribe to The Digital Concierge for more conversations at the intersection of business, travel, and hospitality.

What Wellness Really Means | Lessons from the the man behind the World’s Best Wellness Resort

What does true wellness look like in today’s high-speed world? 🌍 In this episode, we sit down with Vickum Nawagamuwage, founder of Santani Wellness Resort in Sri Lanka - a pioneering destination that has redefined what modern wellness can look like. What began as one man’s search for realignment has turned into one of the world’s most celebrated wellness retreats, blending architecture, nature, and philosophy into a space for deep healing. Vickum shares his personal journey, the lessons from building Santani, and why true wellness must be physical, mental, and emotional. We talk about the “architecture of silence,” the shift from hunter-gatherer rhythms to high-speed lives, and how balance is the foundation of resilience. Whether you’re in hospitality, passionate about wellness, or simply navigating burnout in today’s world - this one’s full of wisdom and perspective you won’t want to miss. ✨ 🎧 Tune in now on Spotify, YouTube, and all major platforms 📩 Sign up to the newsletter for weekly insights and takeaways 📲 Follow @thedigitalconciergebyfds for episode drops, behind-the-scenes, and more This is your digital toolbox and storybook for hospitality. Welcome to The Digital Concierge.

Leadership Lessons from Belmond’s General Manager | The Digital Concierge

In this episode, we sit down with Stephenie Moritel, Hotel Manager of La Samanna, Belmond’s world-renowned Caribbean retreat. At just 22, Stephanie arrived with two suitcases, fresh out of university, ready to trade the Pacific for the Caribbean. What began as her first “real job” as a concierge, quickly turned into a remarkable climb through the ranks, leading one of the most celebrated resorts in the region. Stephenie shares candid stories from her remarkable journey, the evolution of guest expectations, the truth about working with influencers, and what it really takes to keep a luxury hotel at the top of its game. Whether you’re in hospitality, dreaming of a career abroad, or just curious about life behind the scenes at a Caribbean legend - this one’s packed with inspiration and insider wisdom. 🎧  💡 Tune in now on Spotify, YouTube, and all major platforms 📩 Sign up to the newsletter for weekly insights and takeaways 📲 Follow @thedigitalconciergebyfds for episode drops, behind-the-scenes, and more This is your digital toolbox and storybook for hospitality. Welcome to The Digital Concierge.