Broken by Default

Ep. 137. Sick Systems Can’t Heal People, with Jill Piazza, VP and COO of the Population Health Services Organization at AdventHealth

What if the key to fixing healthcare starts with listening differently? In this episode, Jill Piazza shares how personal experiences shaped her passion for preventative care and whole-person health. She explores the shift to value-based care, the power of addressing social determinants of health, and the importance of staying grounded, embracing growth, and leading with purpose. Tune in and learn how Jill Piazza is reshaping care at AdventHealth through real stories, bold strategies, and a deep focus on prevention, equity, and whole-person health!

Ep. 136. Healthcare’s Dirty Secret: Broken Provider Data, with Eric Demers, CEO of Madaket Health

Even with insurance, nearly half of Americans delay care simply because they can’t find a doctor in their network. In this episode, Eric Demers discusses how inaccurate provider data is causing nearly half of Americans, especially millennials, to delay or avoid medical care despite having insurance. Demers explains that outdated and unsynchronized data between payers and providers leads to major access issues, and Madaket is working to fix this by connecting and updating data systems to improve accuracy and care access. Tune in to learn how broken provider data is quietly undermining healthcare access and what’s being done to fix it!

Ep. 135. Hack the System: Inside the Medtech Money Maze, with Mark Miller, Head of Health Economics and Market Access at Lumicell

What does it really take to bring groundbreaking medical technology to market and get it paid for? In this episode, Mark Miller draws on 30 years of experience to explain how early planning around evidence, coding, economics, and advocacy is critical for medtech success. He shares how Lumicell is tackling market access for a novel cancer detection technology. He outlines six essential elements that drive adoption and reimbursement, including the need for policy evolution to support AI in healthcare. Tune in as Mark Miller shares hard-earned insights on market access strategy, reimbursement, and the power of starting early to drive adoption in healthcare!

Ep. 134. AI Isn’t a Tool, It’s Your New Co-worker, with Shahid Shah, founder and CEO of Netspective Communications

What if we treated AI like a new team member instead of just another tool? In this episode, Shahid Shah shares takeaways from a recent AI conference in Dubai, contrasting the region’s culture of experimentation with the U.S. healthcare system’s regulatory caution. He urges healthcare leaders to treat AI not as just another tool, but as a team member requiring ethical oversight, cultural alignment, and risk management integrated into existing decision-making frameworks. Tune in for powerful insights on how we can responsibly and effectively integrate AI into healthcare systems without stifling innovation!

Ep. 133 The Silent Killer of AI Projects in Healthcare: Culture, with Dr. Lisa Schaffner, CEO and founder of A To I Advisors

Why is healthcare one of the slowest industries to adopt AI, and what can be done about it? In this episode, Dr. Lisa Schaffner explains how AI can drive healthcare transformation when viewed as augmented intelligence that supports caregivers, not replaces them. She emphasizes that clean, high-quality data and strong leadership buy-in are critical. She shares how her three-phase “Jumpstart” program helps organizations quickly align data with business goals to deliver actionable insights, often without added costs. Tune in to hear Dr. Lisa Schaffner share how healthcare organizations can finally unlock the real value of their data and make faster, smarter decisions with AI!