The Human Diagnostic

Your Good Intentions Won't Fix the Furnace, $600 Will

I have a customer who has been telling me for four years that he is going to insulate his attic. The materials are on his garage floor. Two pallets of R-49 batt, a roll of vapor barrier, a box of staples, safety glasses still in the plastic. Bought in March of 2022. Every maintenance visit he points at the pallets and says, that is the project for this fall. It is never that fall. He is a smart, organized engineer who runs a team at a plant outside Edmond. He is not bad at his job. He is bad at this project specifically. There is a name for it. Peter Gollwitzer studied the gap between what people say they will do and what they actually do. Strong intentions predict only about a quarter of real behavior. The fix is an if-then plan that ties the action to a specific cue. This is me, in Central Oklahoma, talking about the projects that live on the garage floor for years, and the small trick that actually moves them. Core line: "The goal is real but it lives in a different cognitive layer than the actions that would fulfill it." ---------------------------------------- Give Us A Shout Thanks for tuning in to Hartzell's Heat & Air, your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort. We're employee-owned, family-run, and powered by 45+ years of experience. Whether it's AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up. 🛠️ Book Online: https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true [https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true] 🌐 www.hartzellsheatair.com 📞 (405) 375-4822 🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite 🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties 📲 Follow us for tips, updates, and real-world installs: YouTube: @hartzellsheatair6003 X: https://x.com/HartzellsHVAC Facebook: facebook.com/hartzellsheatair LinkedIn: Dave Hartzell Built on trust. Backed by warranty. Designed for comfort.

The $0 HVAC Rebate That Taught Me About My Whole Generation

I have a category of customer in their forties who I find easier to work with than almost any other group. Mostly born between 1977 and 1983. A six-year window. Not Gen X, exactly. Not millennial, exactly. There is a name that got popular about ten years ago. Xennials. When his furnace quits, the Xennial calls me. On the phone. Like a regular person. He does not first diagnose it from a YouTube video or post in three Facebook groups. He asks reasonable questions, trusts that I know things he does not, and trusts himself enough to push back if my explanation does not match what he is seeing. He is calibrated. Sarah Stankorb named this cohort in 2014: the last analog childhood, the first digital adulthood. This is me, in Kingfisher, on why the people who remember both worlds make the steadiest customers I have, and what that says about the rest of us. Core line: "They got the last analog childhood and the first digital adulthood." ---------------------------------------- Give Us A Shout Thanks for tuning in to Hartzell's Heat & Air, your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort. We're employee-owned, family-run, and powered by 45+ years of experience. Whether it's AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up. 🛠️ Book Online: https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true [https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true] 🌐 www.hartzellsheatair.com 📞 (405) 375-4822 🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite 🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties 📲 Follow us for tips, updates, and real-world installs: YouTube: @hartzellsheatair6003 X: https://x.com/HartzellsHVAC Facebook: facebook.com/hartzellsheatair LinkedIn: Dave Hartzell Built on trust. Backed by warranty. Designed for comfort.

Why Your Dog Knows Your AC Is Broken Before You Do

There is an old man in Hennessey who lives with a yellow lab named Gus. His wife passed in 2020. Same house since 1979. When I went out there for a no-heat call, the dog sat at his feet the whole time, and the man talked to me and talked to Gus in the exact same tone. When I finished the ticket, he said, Gus has gotten me through. That sentence landed. Most people who do not own dogs do not know what dogs actually do for the people who own them. In 2015 Miho Nagasawa showed in the journal Science that when a person and a dog hold eye contact, both get an oxytocin boost, the same hormone that bonds a mother to an infant. It is not metaphor. It is the same machinery. This is me, on a service call near Kingfisher, talking about the quietest kind of company a person can keep, and why I notice it. Core line: "The dog was the other person in the conversation." ---------------------------------------- Give Us A Shout Thanks for tuning in to Hartzell's Heat & Air, your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort. We're employee-owned, family-run, and powered by 45+ years of experience. Whether it's AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up. 🛠️ Book Online: https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true [https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true] 🌐 www.hartzellsheatair.com 📞 (405) 375-4822 🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite 🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties 📲 Follow us for tips, updates, and real-world installs: YouTube: @hartzellsheatair6003 X: https://x.com/HartzellsHVAC Facebook: facebook.com/hartzellsheatair LinkedIn: Dave Hartzell Built on trust. Backed by warranty. Designed for comfort.

What R410a Refrigerant Cost Taught Me About Burnout

I have a customer in her late thirties who told me, while I was changing her filter, that she has been tired since 2018. Not sick. Not depressed. Just tired. Sleep does not fix it. Vacation does not fix it. The tiredness has become the medium she lives in. She said it the way you would say something about the weather. Just a fact about her life. There is a name for it. Christina Maslach built the first real measure of burnout in 1981, and it is not depression and not ordinary fatigue. It is emotional exhaustion, a numb distance from the people you serve, and the feeling that nothing you do makes a difference. This is me, in Central Oklahoma, talking about the kind of tired you cannot rest your way out of, and what I have learned watching it sit in people's living rooms. Core line: "The tiredness has become the medium she lives in." ---------------------------------------- Give Us A Shout Thanks for tuning in to Hartzell's Heat & Air, your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort. We're employee-owned, family-run, and powered by 45+ years of experience. Whether it's AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up. 🛠️ Book Online: https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true [https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true] 🌐 www.hartzellsheatair.com 📞 (405) 375-4822 🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite 🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties 📲 Follow us for tips, updates, and real-world installs: YouTube: @hartzellsheatair6003 X: https://x.com/HartzellsHVAC Facebook: facebook.com/hartzellsheatair LinkedIn: Dave Hartzell Built on trust. Backed by warranty. Designed for comfort.

Why Good HVAC Techs Undercharge: The Real Cost of Doubt

I have known a lot of techs over forty-five years who were excellent at the work and could not pay their light bill. Gifted hands, customers who ask for them by name, and a truck one bad alternator away from being a project car. I stopped calling it bad luck a long time ago. There is a name for the inside of it. Pauline Clance and Suzanne Imes called it the impostor phenomenon back in 1978. The HVAC version sounds like this: a tech gets good, the customers like him, but he cannot quite believe he is supposed to be the guy. So when it comes time to charge, he undercharges. Not because he is generous. Because deep down he does not believe a person like him is allowed to ask. This is me, in Kingfisher, talking plainly about something this trade never names out loud. If it sounds like somebody you know, or somebody you see in the mirror, this one is for you. Core line: "He cannot quite believe he is supposed to be the guy." ---------------------------------------- Give Us A Shout Thanks for tuning in to Hartzell's Heat & Air, your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort. We're employee-owned, family-run, and powered by 45+ years of experience. Whether it's AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up. 🛠️ Book Online: https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true [https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true] 🌐 www.hartzellsheatair.com 📞 (405) 375-4822 🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite 🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties 📲 Follow us for tips, updates, and real-world installs: YouTube: @hartzellsheatair6003 X: https://x.com/HartzellsHVAC Facebook: facebook.com/hartzellsheatair LinkedIn: Dave Hartzell Built on trust. Backed by warranty. Designed for comfort.