The IT Collab

Episode 45: Navigating CMMC: Insights from Axiom's Journey to Level 2

This episode of the IT Collab podcast tackles the critical challenges faced by Managed Service Providers (MSPs) operating in the CMMC ecosystem. Host Nathan Taylor engages in an in-depth conversation with Bobby and Kaleigh from Axiom, who share their experiences in achieving CMMC Level 2 certification and providing CMMC-related services to clients. The discussion highlights: The operational hurdles MSPs face in achieving and maintaining CMMC compliance, including change control, application allow listing, and remote access requirements. Strategies for MSPs to effectively guide clients through the CMMC process, from initial education to audit preparation. Key considerations for MSPs in pricing and delivering CMMC services, including the increased costs and complexities involved. This episode provides actionable insights for MSPs seeking to navigate the evolving landscape of CMMC and effectively serve clients in the Defense Industrial Base.

Episode 44: Beyond Automation: How AI Agents are Changing the Game with Graham Rosenberg

The IT Collab Podcast dives into the future of IT with guest Graham Rosenberg, Director of Robotics Operations Centers at Sourcepass. Host Nathan Taylor and Graham discuss Graham's career in IT, starting from tier one help desk support to leading automation initiatives. The conversation explores the increasing importance of automation within Managed Service Providers (MSPs), tracing its growth from early, custom solutions using Power Automate and Cloudradial to the adoption of dedicated platforms like Roos. A key focus of the episode is the emergence of AI agents and their potential to transform IT processes. Graham and Nathan discuss how AI agents can streamline tasks like employee onboarding and ticket management, making them more efficient and accurate. They also delve into the crucial role of prompt engineering in maximizing the effectiveness of AI tools. Furthermore, Graham shares his experiences with various AI models, offering insights into their strengths and weaknesses. The episode wraps up with a brief discussion on the Azure AI Foundry and some sports banter. Key Takeaways: The evolution of automation in MSPs The impact of AI agents on IT workflows Best practices for prompt engineering Comparing AI tools: ChatGPT, Copilot, DeepSeek, and more Sources and related content

Episode 43: Navigating the AI Landscape: A Conversation with Robin Harris

Join hosts Brandon Barnes and Nathan Taylor for the IT Collab Podcast, where they delve into insightful discussions with industry professionals. In their latest episode, they sit down with Robin Harris, an expert in IT compliance and audit. With a career spanning decades, Robin brings a wealth of knowledge and experience to the conversation.   They explore the challenges and opportunities of navigating the ever-evolving landscape of AI in the workplace. Robin emphasizes the importance of security and compliance in the age of AI, highlighting the potential risks and the need for proactive measures.   The conversation touches upon the ULAs surrounding AI tools and the implications for intellectual property and data governance.   Whether you're an IT professional, a business leader, or simply interested in the impact of AI on society, this episode offers valuable insights and thought-provoking discussion. Tune in to the IT Collab Podcast and join the conversation! Don't forget to like, subscribe or like our content on YouTube: https://www.youtube.com/playlist?list=PLGcG9UJCOcX8hS4mOAthW4VTiftyZbZ4p

Bridging the Gap: From MSP to Vendor with Heath Kellerman

In this episode of the IT Collab podcast, host Nathan Taylor sits down with Heath Kellerman, the Manager of Onboarding and Deployment at Todyll, to discuss the transition from the Managed Service Provider (MSP) space to the vendor space. With co-host Brandon Barnes on a family vacation, Nathan and Heath dive deep into the lessons learned from decades of experience in IT support and architecture. Heath shares his insights on the evolving landscape of IT, the importance of pre-planning and standardization, and the challenges faced by both new and established MSPs. They explore the impact of cloudification, the need for continuous learning, and the significance of building strong partnerships within the managed service community. Listeners will gain valuable knowledge on how to navigate the complexities of IT management, the benefits of modular solutions, and the critical role of security in today's digital world. Whether you're an IT veteran or just starting out, this episode offers practical advice and thought-provoking discussions to help you succeed in the ever-changing IT industry. Tune in to learn how to bridge the gap between MSPs and vendors, and discover strategies to enhance your IT operations and security measures. Hashtags: #ITCoLabPodcast #MSP #VendorTransition #ITSupport #ITArchitecture #Cloudification #ITSecurity #ManagedServices #TechPodcast #ITCommunity

Episode 41: Navigating Microsoft Licensing and Renewals with Wade Walker

In this insightful episode of the IT Collab Podcast, hosts Brandon Barnes and Nathan Taylor welcome Wade Walker, VP of Microsoft Alliance at SourcePass, to discuss the intricate world of Microsoft licensing and renewals. Wade brings a wealth of knowledge and experience, shedding light on the complexities and nuances of managing Microsoft licenses. The conversation kicks off with Wade explaining his role at SourcePass and the importance of the Microsoft Center of Excellence (MCOE). He delves into the challenges and strategies involved in handling Microsoft relationships, licensing incentives, and the New Commerce Experience (NCE). Wade emphasizes the significance of renewal seasons, particularly the first quarter when nearly 50% of Microsoft 365 licenses come up for renewal. Listeners will gain valuable insights into the upcoming changes in Microsoft licensing, including the 5% price increase starting April 1st, 2025, and the strategies to mitigate these costs. Wade and the hosts discuss the benefits of committing to annual subscriptions to avoid price hikes and the flexibility of monthly subscriptions. The episode also covers the impact of the European Economic Union's antitrust scrutiny on Microsoft, the unbundling of Teams from E3 and E5 subscriptions, and the implications for businesses. Wade shares practical tips for managing licenses, co-terminating renewal dates, and leveraging the New Commerce Experience to optimize costs. As the discussion progresses, the trio touches on the end of life for Windows 10, set for October 14th, 2025, and the need for businesses to transition to Windows 11. Wade highlights the advancements in hardware, including the new ARM-based Copilot Plus PCs with extended battery life and enhanced processing capabilities. Throughout the episode, Wade, Brandon, and Nathan share anecdotes and practical advice, making this a must-listen for IT professionals navigating the ever-evolving Microsoft landscape. Whether you're dealing with licensing renewals, planning hardware upgrades, or exploring new Microsoft offerings, this episode provides the guidance and expertise you need. Hashtags: #ITCollabPodcast #Microsoft #Licensing #TechTalk #ITPro #Microsoft365 #Windows10 #TechPodcast #SourcePass #ITManagement #NCE #Windows11 #TechUpdates