The Long Game by Apploi with David Pardo

Episode 10: Hailey Caprara, Heritage Wound Care

Wound care’s hidden frontline: innovation, compliance, and compassion with Hailey Caprara In this episode of The Long Game, David Pardo sits down with Hailey Caprara, Quality Assurance Compliance Specialist at Heritage Wound Care. Hailey shares her journey from LPN to wound care nurse, explaining why wound care is one of the most misunderstood yet critical aspects of long-term and post-acute care. She dives into innovative technologies like ultrasonic debridement, molecular light imaging, and near-infrared spectrometry, while also unpacking the compliance challenges operators face. Hailey stresses the power of prevention, education, and a quality-first culture, showing how wound care impacts dignity, quality of life, and outcomes. Her passion for patient-centered care and her signature sparkle shine through in every story. “Wound care isn’t glamorous, but watching someone heal is one of the most profound parts of medicine.” Find Hailey online: - https://www.instagram.com/woundcaresmostwanted/ - https://www.linkedin.com/in/hailey-caprara-03601a35b/

Episode 9: Joe Kvedar, Harvard Medical School and Digital Health Pioneer

Dr. Joe Kvedar has been shaping the future of healthcare tech for over 30 years—and he’s not done yet. In this episode, the Harvard dermatologist turned digital health pioneer breaks down why telehealth skyrocketed during COVID, why it stalled, and what needs to change to scale it further. We dig into AI’s current limits, the potential of specialty models, and the hard truth: healthcare’s labor crisis won’t be solved by more workers—it’ll take smart tech. For those in skilled nursing and long-term care, Dr. Kvedar offers a clear-eyed business case for connected care, plus advice on overcoming cultural resistance to change. If you’re thinking about the next decade of healthcare, this one’s required listening.

Episode 8: Pat Mulloy, 3x Senior Care Founder

Pat Mulloy on the Senior Living Revolution: Staffing Crises, AI Breakthroughs, and the Boomer Tsunami In this explosive episode of The Long Game, David Pardo sits down with Pat Mulloy, a senior housing titan who’s seen it all—from the chaotic birth of private-pay assisted living to the seismic shifts caused by COVID. Pat doesn’t hold back as he dives into the staffing crisis that’s crippling the industry, the regulatory red tape that needs to go, and why AI might be the only way forward. Mulloy reveals the hard truths about turnover rates no one wants to admit, the battles over Medicaid waivers, and the looming boomer wave that will either make or break senior living. He also gets candid about the cutthroat competition, outdated real estate models, and the urgent need for smarter, not stricter, regulations. For anyone in senior care, investment, or just curious about how the aging population will impact the future, this episode is a no-holds-barred look at what’s coming next.

Episode 7: Adam Kaplan, Founder and CEO of Solera Senior Living

In this episode of The Long Game, David welcomes Adam Kaplan, founder and CEO of Solera Senior Living. Adam shares how his journey—rooted in hospitality and shaped by family entrepreneurship—has led to redefining senior living as aspirational, not obligatory. From contemporary design and hospitality-driven services to innovative operational models, Adam discusses how Solera is transforming the senior care industry. He dives deep into pressing issues like the middle-market gap, labor shortages, and the adoption of game-changing technology such as passive monitoring. Tune in to hear Adam’s vision for blending community, design, and proactive health solutions to help residents thrive in their later years. Chapters 00:00 Introduction to Adam Kaplan and His Journey 04:03 The Evolution of Senior Living 06:52 Building an Aspirational Senior Living Experience 10:10 Designing Community in Senior Living 13:02 Challenges in the Senior Living Industry 16:09 Innovations and Future Directions in Senior Living 27:39 Sensible Immigration Reform for Senior Care 29:21 The Role of Technology in Senior Care 31:11 Passive Monitoring: A Game Changer 36:48 Proactive Health Management through Technology 42:17 The Shift to Value-Based Care 47:53 Misconceptions about Senior Living 52:42 Life-Changing Purchases and Learning 58:47 Staying Informed in Healthcare Takeaways Adam Kaplan grew up in the senior living industry, influenced by his father's entrepreneurial journey. The goal of Solera Senior Living is to create aspirational communities where residents want to live. Design plays a crucial role in redefining senior living, taking cues from hospitality and restaurant industries. Community integration is essential for enhancing the quality of life for residents. The senior living industry faces challenges in affordability, particularly for the middle market. Technology, especially passive monitoring, is poised to revolutionize senior living care. The workforce crisis in senior living requires sensible immigration reform and better working conditions. Value-based care models are essential for improving health outcomes in senior living. Transparency in operations can help families understand the costs associated with senior living. Continuous learning and cross-industry insights are vital for innovation in senior living. Referenced in the show: * Good to Great [https://www.google.com/books/edition/Good_to_Great/pJNt2ZFFT3sC?hl=en&gbpv=0] by James Collin * Brain Energy [https://www.google.com/books/edition/Brain_Energy/FoxlEAAAQBAJ?hl=en&gbpv=0] by Christopher Palmer * The All in Pod [https://allin.com/] * Lex Fridman Podcast [https://lexfridman.com/podcast/]

Episode 6: Jodie Prestinario, Strategic Partnerships Leader at ZipRecruiter

In this episode of The Long Game, David Pardo sits down with Jodie Prestinario, Strategic Partnerships Leader at ZipRecruiter. Jodie shares insights on building successful partnerships, the evolving landscape of recruitment, and ZipRecruiter's innovative approach to connecting employers and job seekers. They discuss the shift towards skills-based hiring, the impact of AI on recruitment, and strategies for employee retention and growth in the post-COVID era. Jodie offers valuable perspectives on the importance of continuous learning in today's rapidly changing job market. Join us for a deep dive into the current state of recruitment and the future of workforce development. Notes from the show: * Find Jodie online on LinkedIn [https://www.linkedin.com/in/jodieprestinario/] * Find Jodie's husband's business online: Casita Crafters [https://www.linkedin.com/company/casitacrafters/posts/?feedView=all] * If you're wondering about the training exercise that forces Starfleet Academy cadets to work through a no-win scenario, it's the Kobayashi Maru [https://en.wikipedia.org/wiki/Kobayashi_Maru]. It's a test of character. I'm ashamed I couldn't remember what it was called. What's the point of being a nerd if you can't recall these things amirite? Takeaways: * "It's been an awesome journey. And just to be able to see something that's scaled, right, especially through all the changes and COVID, different economy and macro environment for hiring, it's been awesome to see the recruiter withstand that kind of test of time." * "I helped them plug in phones. I gave them sales support for a new hire class. I took them to lunch and I sat there, you know, from eight to five every day. I was attentive. I made myself available and that was huge....Relationships, everything's relationships." * ZipRecruiter has adapted to the COVID-19 pandemic and the shift to remote work by investing in AI technology and developing tools to facilitate remote hiring (and you should too) * Strategic partnerships play a crucial role in expanding ZipRecruiter's reach and customer base. * Successful partnerships require collaboration and integration to provide a seamless customer experience. * A career in partnerships? Can be pursued by gaining a finance or business background and then gaining experience in sales and growth strategies. Building strong relationships is crucial in partnerships and can lead to success. Partnerships is really the business of business. * Major job market redefinitions: The shift to skills-based hiring involves identifying talent based on abilities and competencies rather than just education and experience. Employers need to invest in skills and workforce learning to support employee growth and development. Employers should redefine jobs as a collection of skills and tasks rather than relying solely on job titles. Technology can help identify skills and competencies in the hiring process. Keep your eyes on the shift or risk falling behind! * Employers can support employee growth through mentorship, training, and providing real-life experiences. * Building relationships and partnerships is a continuous process that requires ongoing effort and investment BUT IT'S WORTH IT.