The Love Monday Podcast

138. From Scorecard to System: The Missing Piece in Measuring Manager Performance

Send us Fan Mail [https://www.buzzsprout.com/2071908/fan_mail/new] What if measuring manager performance isn’t enough? In this episode of the Love Monday Podcast, I build on last week’s concept of a “QB Rating” for managers—a simple, objective way to evaluate how effectively a manager is leading their team. But after pressure-testing the idea with a leader experienced in 360 feedback systems, something became clear: A score alone doesn’t develop managers. And feedback without a score lacks clarity and comparability. So what’s the answer? In this episode, I introduce the next evolution of the Love Monday Manager System™—a shift from measuring managers to actually developing them through a combination of: *  Clear performance scoring  *  Dimension-based diagnosis  *  Actionable coaching guidance  If you’re a CEO, CHRO, or leader responsible for manager effectiveness, this episode will challenge how you think about manager evaluation, employee engagement, and leadership development. Because the real question isn’t:  “How do we measure managers?” It’s:  “How do we make them better?” #ManagerDevelopment #Leadership #EmployeeEngagement #PerformanceManagement #LeadershipDevelopment #LoveMonday Support the show [https://www.buzzsprout.com/2071908/support] For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com [https://www.lovemondaylikefriday.com/]. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/ [https://www.linkedin.com/in/ryan-houmand/] Get the book! "A Passion for Monday" [https://www.amazon.com/Passion-Monday-Friday-Different-Reason/dp/1518688195]

137. What If We Could Measure Managers Like We Do Quarterbacks?

Send us Fan Mail [https://www.buzzsprout.com/2071908/fan_mail/new] What if managers were evaluated like quarterbacks? In this episode of the Love Monday Podcast, I introduce the concept behind the Love Monday Manager QB Rating™ — a new way to think about leadership, employee engagement, and manager effectiveness. We’ve got stats for athletes, KPIs for businesses, and performance reviews for employees… but almost no meaningful way to evaluate a manager’s ability to actually lead people. That’s a problem. Because managers impact nearly everything: * Employee engagement * Retention * Burnout * Productivity * Customer experience * Team culture Drawing from years of leadership coaching, Gallup research, and real-world management experience, I break down why traditional leadership evaluation misses the mark and why it’s time to raise the standard for managers everywhere. If managers are responsible for engagement, shouldn’t we start measuring leadership more intentionally? This episode is the introduction to a bigger conversation about blind spots, coaching, advocacy, accountability, and what it really means to move a team down the field. #Leadership #Management #EmployeeEngagement #LeadershipDevelopment #ManagerTraining #LoveMonday #CompanyCulture #Gallup #Coaching #LeadershipPodcast Support the show [https://www.buzzsprout.com/2071908/support] For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com [https://www.lovemondaylikefriday.com/]. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/ [https://www.linkedin.com/in/ryan-houmand/] Get the book! "A Passion for Monday" [https://www.amazon.com/Passion-Monday-Friday-Different-Reason/dp/1518688195]

136. A Service-Profit Chain Case Study

Send us Fan Mail [https://www.buzzsprout.com/2071908/fan_mail/new] In this episode of Love Monday Podcast, Ryan explores a powerful Service-Profit Chain case study through Epic Systems and founder Judy Faulkner. Learn how strong internal culture, employee experience, and long-term leadership thinking can create customer loyalty, operational excellence, and lasting business success. If you care about employee engagement, leadership strategy, customer satisfaction, or building a great company culture, this episode breaks down why Epic Systems is another example of getting the fundamentals right—and why people-first organizations often win big. Link to Freakonomics Radio Epic Systems Episode [https://open.spotify.com/episode/42hyNFBW6lpsxwflQPpveS?si=aKfOtUTPQyGv35MFzNT1pQ] Support the show [https://www.buzzsprout.com/2071908/support] For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com [https://www.lovemondaylikefriday.com/]. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/ [https://www.linkedin.com/in/ryan-houmand/] Get the book! "A Passion for Monday" [https://www.amazon.com/Passion-Monday-Friday-Different-Reason/dp/1518688195]

135. Employees: Do They Know? Do They Care?

Send us Fan Mail [https://www.buzzsprout.com/2071908/fan_mail/new] In this episode of Love Monday Podcast, Ryan breaks down one of the simplest and most powerful frameworks in performance management: Do they know, or do they care? When employee productivity issues, quality problems, or missed expectations show up, great managers must diagnose before they react. Learn how to use the Coaching Cycle™ to uncover whether the issue is lack of training, unclear expectations, disengagement, low motivation, or poor role fit. If you lead people, manage teams, or want stronger employee accountability, this episode gives you a practical coaching tool to improve performance and engagement fast. Support the show [https://www.buzzsprout.com/2071908/support] For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com [https://www.lovemondaylikefriday.com/]. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/ [https://www.linkedin.com/in/ryan-houmand/] Get the book! "A Passion for Monday" [https://www.amazon.com/Passion-Monday-Friday-Different-Reason/dp/1518688195]

134. Don't Be An Emotional Hostage

Send us Fan Mail [https://www.buzzsprout.com/2071908/fan_mail/new] Are you stuck people-pleasing at work or in relationships? In this episode of Love Monday, we unpack how weak boundaries, conflict avoidance, and over-functioning can turn you into a hostage to other people’s moods, demands, and dysfunction. We explore why people pleasing feels noble—but often creates resentment, burnout, and loss of self-respect. Learn how to set healthy boundaries, stop absorbing everyone else’s chaos, and reclaim your time, energy, and peace. If you’re ready to stop managing everyone else and start leading your own life, this episode is for you. Support the show [https://www.buzzsprout.com/2071908/support] For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com [https://www.lovemondaylikefriday.com/]. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/ [https://www.linkedin.com/in/ryan-houmand/] Get the book! "A Passion for Monday" [https://www.amazon.com/Passion-Monday-Friday-Different-Reason/dp/1518688195]