The Robbins Podcast

Episode 11: Women of Robbins—Work, Grit, and Why Training Matters

In this all-women edition of The Robbins Podcast, Taylor (Sales), Kayla (Service Manager), Charity (Dispatcher), and Michelle (President) talk candidly about getting into HVAC, learning the craft, and thriving in a fast, customer-focused company. They cover: * Why culture and people drew them to Robbins—and kept them here * Surprises from the field: refrigerant isn’t water, maintenance really matters, and why “simple” systems aren’t simple * Real challenges women face on roofs, in mechanical rooms, and on phones—and the confidence it takes to push through * How organization, communication, and empathy transform a service call * Training, NATE certifications, and pairing the right tech with the right customer * Why more women should join the trades If you’ve ever wondered what great HVAC service looks like behind the scenes—or why customers become friends—this one’s for you. Show notes / key points (bullets) * Intros: roles in sales, service, and maintenance coordination * What attracted them to Robbins: people, integrity, growth path * Field realities: ladders, rooftops, parts, and safety * Maintenance = longevity: commercial units can “run” the equivalent of 140k miles/year * Customer experience: notes, context, and matching techs to communication styles * Women in HVAC: confidence, organization, and empathy as superpowers * Training: NATE testing cadence, factory education, and standards * Culture: doing it right, every time, without fanfare

Episode 10: Long Days, Hot Roofs, and Why Training Matters

Summer’s in full swing, and the Robbins crew is leaning into everything the season brings—long days, family vacations, and full-blown AC season chaos. In this episode, the team shares favorite summer hobbies and what they enjoy most about their work during the busiest time of year. The conversation turns thoughtful as they discuss training standards, factory certifications, and the real-life value of doing the job right for customers who may never know just how much expertise goes into a seamless service call. They also share the books and podcasts that are helping them grow as people, parents, and professionals—including reflections on self-improvement, communication, and how Robbins continues to raise the bar for HVAC in the Four Corners region.

Episode 9: HVAC, AI, and the Power of Knowing Your System

In this episode of The Robbins Podcast, the team sits down to talk about the real concerns homeowners face when it comes to heating and air conditioning. From the rising costs of system replacements to refrigerant changes and the impact of AI like ChatGPT, we break down what you need to know. We also share how Robbins keeps customers informed, comfortable, and confident—whether you're calling for service, walking through our doors, or just looking for honest answers.

Episode 8: Inside the World of an HVAC Comfort Advisor Team | The Robbins Podcast

Episode Description: In Episode 8 of "The Robbins Podcast," we bring on two special guests, Hunter Beachum and Juan Campos, who serve as Comfort Advisors for Robbins Heating & Air Conditioning. Join us as Hunter and Juan share their journeys into the HVAC industry, their favorite aspects of the job, and the challenges they've faced along the way. From navigating sweltering attics to discovering hidden treasures in crawl spaces, these two bring a unique perspective to the table. Whether you're considering a career in HVAC or just curious about what goes on behind the scenes, this episode is packed with insights, humor, and practical advice for homeowners and aspiring tradespeople alike. Show Notes: * Introduction (00:00:08) - Meet Hunter Beachum and Juan Campos, Comfort Advisors at Robbins Heating & Air Conditioning. * Backgrounds (00:01:17) - Hunter and Juan share their paths to HVAC, from Texas and Ecuador to Farmington, NM. * Entering the Industry (00:01:57) - How each found their way into the HVAC world and what attracted them to the trade. * Favorite Parts of the Job (00:04:34) - Discover what Hunter and Juan enjoy most about working in HVAC, from problem-solving to meeting new people. * Challenges Faced (00:11:57) - The physical demands of HVAC work, especially in the heat of summer, and the unexpected hurdles in the field. * Unexpected Discoveries (00:15:00) - The odd and interesting finds in crawl spaces and attics. * Advice for Homeowners (00:26:34) - Practical tips from the pros: don't wait to address your HVAC needs, and always change your filters! * Career Advice (00:28:24) - Words of wisdom for anyone considering a career in the trades. * Closing Thoughts (00:30:09) - A big thank you to Hunter and Juan for their dedication and hard work.

#7 | Behind the Scenes: A Day in the Life at Robbins HVAC | The Robbins Podcast

Welcome to Episode 7 of The Robbins Podcast! This week, we're back at the old bench with Richard, Skyler, Steve, and Drew for an in-depth discussion about a typical day in the life of our team members. From early starts to tackling unexpected challenges, get ready for a candid look into what keeps the Robbins HVAC team running smoothly. Join us as we share stories, grill each other with questions, and dive into the nuances of working in the HVAC industry. Show Notes: - Introduction: Reintroducing the bench and the crew (Richard, Skyler, Steve, Drew) - Skyler’s Day: - Early morning routine and coordinating the team - Managing on-call duties and ensuring no customer is left behind - Handling daily activities, from briefing the team to solving on-site problems - What Skyler loves most about his job and the challenges he faces - Q&A with Skyler: Insights into his role and personal anecdotes - Drew’s Day: - Setting up the day for technicians and managing chaos - Ensuring smooth operations and handling special instructions - The importance of reports and meetings with technicians - Drew’s greatest skill: Quick problem-solving - Favorite part of the day: The quiet moments and music preferences - Steve’s Day: - Seasonal variations in responsibilities - Managing the warehouse and jumping into the field - Preferring to work alone but appreciating the team dynamic - Reflecting on training and the satisfaction of seeing growth in others - Richard’s Day: - Balancing sales management and customer satisfaction - Ensuring comfort advisors are prepared for their day - The importance of adaptability and helping others succeed - Biggest challenge: Balancing self-improvement with contentment - Team Dynamics: - Communication between sales and installation teams - Implementing CompanyCam for better coordination - Handling conflicts and focusing on what’s right rather than who’s right - The iceberg effect: Preventing customers from seeing the challenges beneath the surface - Closing Discussion: - Reflecting on childhood dreams and career paths - Teasing future guests and topics for the next episode