The Spearline Podcast

Spearline Podcast Ep 19 - Proactively managing your customer experience with Stamatios Papadatos

Welcome back to the Spearline Podcast! In this episode Mike and Kees are delighted to be joined by Stamatios Papadatos from ATOS. Stamatios is a Sr IT Leader Architect from Atos. we chat to him and get his insights into proactively managing your customer experience and much more. Atos is the global leader in secure and decarbonized digital with a range of market-leading digital solutions along with consultancy services, digital security and decarbonization offerings. Enjoy the episode and remember to subscribe wherever you listen to your podcasts.

Spearline Podcast Ep. 18 - Telecoms - Then and now with Ola Budak

Welcome back to the Spearline Podcast! In this episode Mike and Kees are delighted to be joined by Ola Budak. Ola is a Technical solutions architect here in Spearline, she has a wealth of knowledge around all things testing and WebRTC. We talk to Ola about the future of voice, we reflect back to how things have changed in the telecoms industry over the years, the trend towards WebRTC and we cover the acquisition of TestRTC, the Israeli WebRTC testing company. Enjoy the episode and remember to subscribe wherever you listen to your podcasts.

Spearline Podcast Ep. 17 - Talking fraud on telecoms networks with Andy Gent of Revector

In this episode Josh and Kees are delighted to be joined by Andy Gent, CEO of Revector. Andy has been in the telecoms industry for over 20 years and set up Revector to combat SIM Box fraud against mobile network operators in 2001. We delve into the world of grey routes, telecoms fraud and much more. Enjoy the episode and remember to subscribe wherever you listen to your podcasts.

Spearline Podcast Ep. 16 - Are audio quality issues keeping you in the dark with Dan Hayes

Welcome back to the Spearline Podcast! On this episode Josh and Kees are delighted to be joined by Spearline’s Chief Customer Engagement Officer Dan Hayes. Dan has many years experience in the telecommunications industry and we discussed the audio and connection issues he faced before becoming a customer of Spearline, the impact these can have on the customer experience, how telecommunications has developed and adapted over the past year, and a lot more. It makes for an exciting listen so let’s get right into it! Enjoy the episode and remember to subscribe wherever you listen to your podcasts.

Spearline Podcast Ep. 15 - Global Call Forwarding's programmed approach to quality

In this episode of the Spearline Podcast, Josh & Kees speak with Business Development Manager Luke Genoyer & Technical Support Lead Alain Rodriguez from Global Call Forwarding [https://www.globalcallforwarding.com/], the most trusted provider of virtual phone providers. Global Call Forwarding provides businesses toll-free and local phone numbers that are unique to a specific country so they can establish a local presence anywhere in the world. Utilising their extensive global network of partners, they have access to the largest inventory of local and toll free numbers in the world. We discussed their roles in the company, how important voice quality is to the customer experience, their programmed approach in number testing, the next step in technologies for businesses, what it could mean for customers, and more. Tune in now to catch up with all the latest Spearline news and developments! Be sure to subscribe for future episodes of the Spearline podcast. [https://www.spearline.com/the-spearline-podcast]