CX Passport

What's on your mind? Let CX Passport know... [https://www.buzzsprout.com/twilio/text_messages/1736603/open_sms] 🎤🎞️CX evolves AND the core stays the same “The one with the core principles” with Neal Berg CX Strategist at Evolve Partners in CX Passport Episode 195🎧 What’s in the episode?... CHAPTERS 0:00 Introduction to Neal Berg and CX Expertise 2:02 Gaining Buy-In for CX in Large Organizations 5:00 Adapting CX for Global Brand Perceptions 8:06 Making Strategic Choices in CX by Region 10:34 Future-Proofing Business with Agility 13:49 Core Principles of CX in Modern Business 17:07 The Power of Storytelling in Customer Experience 19:15 1st Class Lounge 26:01 Applying CX to Service Providers Without a Department 29:30 Success Story: CX Transformation at K Jewelers 32:08 How to Connect with Neal Berg for CX Insights If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport [http://youtube.com/@cxpassport] ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup [http://www.ex4cx.com/signup] ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com [https://www.cxpassportlive.com] I'm Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Neal LinkedIn: https://www.linkedin.com/in/nealberg/ [https://www.linkedin.com/in/nealberg/]

What's on your mind? Let CX Passport know... [https://www.buzzsprout.com/twilio/text_messages/1736603/open_sms] 🎤🎞️This month’s CX #OpenToWork seeker in “The one with the storytelling” with Andrew Carothers in CX Passport Episode 194🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:58 Challenges and Solutions in CX 07:25 Building a Customer-Centric Experience  11:33 Impact of Customer Experience on Business Results 13:36 Extra Legroom Section: Fun and Personal Insights 17:17 What are companies getting wrong about CX 19:21 Improving CX Understanding and Storytelling 24:04 Andrew's Vision for the Future of CX 29:50 Closing Remarks and Contact Information If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport [http://youtube.com/@cxpassport] ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup [http://www.ex4cx.com/signup] ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com [http://www.cxpassportlive.com] I'm Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Andrew Carothers LinkedIn: https://www.linkedin.com/in/andrew-carothers/ [https://www.linkedin.com/in/andrew-carothers/]

What's on your mind? Let CX Passport know... [https://www.buzzsprout.com/twilio/text_messages/1736603/open_sms] 🎤🎞️Attendance policies that include bear interactions? “The one with the Alaska employee experience” with Jaylene Owen Director HR & Payroll at Hames Corporation in CX Passport Episode 193🎧 What’s in the episode?... CHAPTERS 0:00 Introducing Jaylene and Sitka 1:53 Jaylene's Background at Hames 3:59 Challenges of Small-Town Work 7:43 Jaylene's HR Journey to Sitka 12:55 Building Trust and Change 15:49 Transitioning to Digital Systems 21:55 Improving Employee Experience 27:25 Navigating Crises in Sitka 34:01 Balancing Employee Histories 35:37 Connections and closing If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport [http://youtube.com/@cxpassport] ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup [http://www.ex4cx.com/signup] ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com [http://www.cxpassportlive.com] I'm Rick Denton and I believe the best meals are served outside and require a passport Thank you to isolved for your sponsorship of this episode.  Episode resources: Jaylene LinkedIn: https://www.linkedin.com/in/jlineberry/ [https://www.linkedin.com/in/jlineberry/]

What's on your mind? Let CX Passport know... [https://www.buzzsprout.com/twilio/text_messages/1736603/open_sms] 🎤🎞️What can a free fall teach us about business? “The one with the skydiving” with Dara Kiernan author of “Freefall: Leadership Lessons from the Skies” in CX Passport Episode 192🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:45 Dara's Perspective on Leadership and Customer Service 6:25 The Role of Personal Experiences in Leadership 11:42 Blending Heart and Business Results 16:19 The Influence of Skydiving on Leadership 21:56 Dara's Comedy Experience and Its Impact on Business 25:57 Dream Travel Locations and Personal Preferences 31:36 Taylor Swift inspiration for business and customer experience 35:56 Contact info and closing If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport [http://youtube.com/@cxpassport] ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com [http://www.cxpassport.com/] ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com [http://www.cxpassportlive.com] I'm Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Dara LinkedIn: https://www.linkedin.com/in/dara-kiernan-kpi-consulting/ [https://www.linkedin.com/in/dara-kiernan-kpi-consulting/] Web: https://kpiconsultingireland.com/ [https://kpiconsultingireland.com/] Freefall the book: https://kpiconsultingireland.com/book/ [https://kpiconsultingireland.com/book/]

What's on your mind? Let CX Passport know... [https://www.buzzsprout.com/twilio/text_messages/1736603/open_sms] 🎤🎞️Get Hungry, Learn about great employee experience AND get a burrito shipped?!?  in “The one with burrito employee experience” with Lacey Davidson, Human Resources Manager at JumBurrito in CX Passport Episode 191🎧 What’s in the episode?... CHAPTERS 0:00 - Introduction to JumBurrito and Lacey Davidson 1:36 - JumBurrito's History and Growth   7:12 - Lacey's Role and HR Challenges 12:27 - Employee Benefits and Retention Strategies 16:59 - 1st Class Lounge 21:12 - Implementing HR Technology and Employee Training 24:14 - Community Engagement and Local Brand Impact 27:51 - Customer Experience and Employee Happiness 30:34 - Final Thoughts and Contact Information If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport [http://youtube.com/@cxpassport] ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup [http://www.ex4cx.com/signup] ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com [http://www.cxpassportlive.com] I'm Rick Denton and I believe the best meals are served outside and require a passport Thank you to isolved for your sponsorship of this episode.  Episode resources: JumBurrito: https://www.jumburrito.com/ [https://www.jumburrito.com/] CX Passport Show Sponsorship Philosophy: https://www.ex4cx.com/blog/2023/3/3/sponsorship [https://www.ex4cx.com/blog/2023/3/3/sponsorship]