Evolving HubSpot

"AI shouldn’t be something you pay for every time you use it" | Daryn on DeepSeek’s Big Disruption

Welcome back to the Evolving HubSpot podcast with Daryn Smith.  In this episode, we tackle some of the biggest shifts in AI, CRM, and the future of business starting with DeepSeek’s breakthrough in AI pricing and what that means for companies like HubSpot and Salesforce. Here’s what you can expect: 1. The Disruption of AI Pricing AI is getting cheaper, and DeepSeek is changing the game. Daryn explores why charging per AI interaction never made sense and how businesses will need to rethink AI monetization models moving forward. 2. The Role of AI Agents in Customer Experience With Dharmesh Shah’s AI agent platform surpassing 250,000 users, AI-driven interactions are becoming the norm. But how do businesses ensure AI enhances, rather than damages, customer experience? Daryn breaks down the importance of designing experiences intentionally and where AI should fit in. 3. The Future of HubSpot’s Partner Network As HubSpot moves further upmarket, its partner ecosystem is critical. Daryn discusses how value-added service providers (VASPs) are key to successful implementations, process engineering, and long-term adoption. 4. Amazon’s Potential Move into CRM Speculation is growing about Amazon entering the CRM space. Daryn explains why data control is the real battleground, what this means for AI-powered CRM, and how incumbents like HubSpot and Salesforce could respond. 5. The Critical Skills for an AI-Driven Workplace AI won’t replace human skills—but it will change what’s needed to succeed. Daryn shares why delegation is the most valuable skill in an AI-first world and how professionals can leverage AI to amplify their impact. 6. The Advantage Humans Still Have Over AI in Sales AI can analyze conversations, optimize processes, and even craft perfect sales pitches—but it can’t build trust. Daryn dives into why trust remains the ultimate differentiator in B2B sales and how sales teams can use AI to enhance, rather than replace, human connection. Tune in for a thought-provoking discussion on AI’s evolution, CRM transformation, and the future of business strategy. #HubSpot #AI #CRM #DigitalTransformation #AIinSales #SeekEvolution Find out how Huble can help you evolve your business. Speak with our team: https://huble.com/contact-us

"AGI won’t see mass adoption in 2025" | Daryn Smith on What’s Next for AI & CRM

Welcome to the first episode of the Evolving HubSpot podcast in 2025, hosted by Daryn Smith. As we step into a new year, we explore the future of AI, the evolving role of HubSpot’s partner network, and the growing intersection of CRM, automation, and artificial general intelligence (AGI). Here’s what you can expect in this episode: 1. The Rise of Artificial General Intelligence (AGI) in CRM Unlike today’s AI, AGI has the potential to learn, adapt, and make autonomous decisions. Daryn breaks down the opportunities and challenges of AGI in business, why widespread adoption is still a few years away, and how AI agents will bridge the gap in 2025. 2. The Role of HubSpot’s Partner Network in Scaling Upmarket With HubSpot’s strong Q4 performance and Scotiabank’s increased stock target, we explore how value-added service providers help companies implement, customize, and adopt new technology - ensuring real business transformation rather than just software deployment. 3. Amazon’s Potential Entry into CRM As speculation grows around Amazon entering the CRM space, Daryn discusses how data control will shape the future of CRM, why AI-driven development is accelerating, and how incumbents like HubSpot and Salesforce may respond. 4. Automation vs. Human Touch in AI-Powered Customer Experience Where should businesses draw the line between AI automation and human interaction? Daryn shares insights on how AI can enhance human conversations rather than replace them, ensuring a seamless customer experience. 5. AI-Powered Productivity Hacks & Personal Insights From automating knowledge retrieval in sales to managing case studies with AI agents, Daryn shares the AI tools and strategies that have streamlined operations at Huble. Plus, he reflects on his biggest career risk and what it taught him about growth, innovation, and leadership. Tune in to start 2025 with insights into the evolving CRM landscape, AI-powered transformation, and the future of business automation. #HubSpot #CRM #AI #AGI #DigitalTransformation #HubSpotPartners #SeekEvolution Find out how Huble can help you evolve your business. Speak with our team: https://huble.com/contact-us

“AI agents could save 75% of your time" | Daryn Smith on the Future of Business Processes

Welcome to the final episode of the Evolving HubSpot podcast for 2024, hosted by Daryn Smith. In this episode, we reflect on the year’s biggest lessons, key trends, and the evolution of AI and business processes as we look ahead to 2025. From the rise of AI agents to Huble’s global growth, Daryn shares valuable insights to help you stay ahead in the rapidly changing business landscape. Here’s what you can expect: 1. The Future of AI Agents Daryn explores how AI agents are transforming from simple assistants to autonomous implementers, reshaping how businesses use tools like HubSpot. Learn how these innovations can cut process times by up to 75%, enhancing efficiency in 2025. 2. Huble’s Philosophy: Extensive, Not Expensive Dive into how Huble approaches complex HubSpot implementations with IT-grade governance and best practices. Daryn explains why detailed planning, sandbox testing, and user acceptance testing are essential for large organizations with intricate needs. 3. Reflections on AI in 2024 Discover the biggest challenges businesses faced with AI adoption this year, including the impact of poor data quality and the gradual pace of change. Daryn shares key takeaways on how companies can better prepare for AI adoption in the future. 4. Huble’s 2024 Achievements From simplifying global operations to rolling out the SPARK Framework, Daryn highlights how Huble has matured as a global consultancy. Learn how Huble now serves clients seamlessly across borders with unified processes and integrated teams. 5. Personal Growth and Leadership Lessons On a personal note, Daryn shares how adopting a question-based leadership style has driven better results and deeper team engagement. Tune in to this reflective episode for valuable insights on AI, leadership, and the future of business transformation as we wrap up an incredible year and look forward to 2025. #HubSpot #AI #BusinessTransformation #SeekEvolution Find out how Huble can help you evolve your business. Speak with our team: https://huble.com/contact-us

HubSpot’s Latest Updates | Countdown Timers, CoPilot on Calls, and UI Extensions

Welcome to another episode of The Evolving HubSpot Podcast, hosted by Matthew Creswick and Rowan Reid.  In this episode, we explore the intersection of AI, productivity, and the latest updates to HubSpot’s platform. From personal experiences with the ChatGPT Chrome extension to exciting new features designed to empower sales and marketing teams, there’s plenty to unpack. Here’s what we’ll be covering: * ChatGPT Chrome Extension: Why it might not be ready to replace your Google search bar just yet * HubSpot Countdown Timers: How this new CTA feature adds urgency to boost conversions * Active to Static Lists Automation: Taking snapshots of your campaign engagement on a schedule * UI Extensions for Enterprise Users: The new frontier of CRM customisation for advanced business needs * Live CoPilot Chat: Real-time insights and assistance during sales calls, paving the way for AI-driven live coaching We hope you enjoy the episode and stay tuned for more updates from Matthew and Rowan! Find out how Huble can help you evolve your business. Speak with our team: https://huble.com/contact-us

"Usage-based pricing is the future" | Daryn Smith reacts to HubSpot's Acquisition of Cacheflow

Welcome to the latest episode of the Evolving HubSpot podcast with Daryn Smith. In this episode, we unpack some of the most talked-about developments in the tech and CRM space - HubSpot’s acquisition of Cacheflow, Dharmesh Shah’s sale of Chat.com, and HubSpot’s strong Q3 performance. Join us as we explore the strategic moves shaping the future of HubSpot and the broader industry. Here’s what you can expect: 1. HubSpot’s Acquisition of Cacheflow Learn about the significance of HubSpot’s move to strengthen its CPQ capabilities. Daryn shares insights into how Cacheflow’s advanced features can enhance HubSpot’s offerings while addressing the complexities of CPQ requirements in the market. 2. Dharmesh Shah’s Sale of Chat.com Explore the value of premium domains in today’s internet landscape. Daryn draws comparisons to real estate strategies and explains how Chat.com could serve as a pivotal entry point for AI-driven user journeys. 3. HubSpot’s Q3 Performance Discover the factors driving HubSpot’s strong quarterly results. From renewed digital transformation initiatives to increasing demand for AI-powered CRMs, Daryn breaks down the key trends influencing the market. 4. AI Challenges and Data Readiness Understand the challenges businesses face when adopting AI. Daryn discusses how fragmented data systems and the proliferation of uncoordinated AI tools are slowing progress. 5. The SPARK Framework in Action Learn how Huble’s structured approach supports businesses in auditing their existing tech landscape, building a cohesive strategy, and continuously improving their AI implementations for long-term success. Tune in for an engaging discussion on the future of CRM, AI, and how businesses can succeed in this era of rapid innovation. #HubSpot #CRM #CPQ #AI #DigitalTransformation #SPARKFramework #SeekEvolution Find out how Huble can help you evolve your business. Speak with our team: https://huble.com/contact-us