Get Agrippon Claims

AI Versus People in Dental RCM

In this episode of Get Agrippon Claims, hosts Shane Billings and Brad Billings sit down with Keenan Toward, an operations and billing leader. They explore how teams get stuck in duct-tape workflows and why “catching up” keeps you buried. Keenan argues that tools must match culture. Spreadsheets, email threads, and whiteboards hide work, break handoffs, and create HIPAA and remote problems. When one key person leaves, the office loses context and momentum. A shared system should show who touched a claim last, what comes next, and where the team left off. The conversation turns to reporting. Keenan explains how analytics spot repeat errors, like missing perio charts on comprehensive exams, so leaders can coach once and cut rework. He ties time to dollars by surfacing open balances, including $30,000 on stalled claims. The fix starts with a choice: drop low-priority tasks long enough to build the process across the office.

Navigating AI’s Limits: Why Dental Teams Still Lead the Charge

We tackle one of the biggest questions in dental revenue cycle management: how do teams balance automation with human review? Brad Billings shares why, despite the promise of artificial intelligence, people remain at the center of effective billing workflows. Brad explains that AI works best as an efficiency tool, not a full replacement for human oversight. He describes how partnering with AI can help teams catch standard errors quickly and reduce manual workload, but stresses that people still need to make judgment calls. Dentistry’s unique challenges—like inconsistent note-taking and insurance companies that still require paper claims—limit what automation can do today. The conversation highlights the ongoing need for skilled staff who know patients and can think through exceptions. Brad’s insights offer a practical view for practices looking to streamline claims without sacrificing quality or compliance.

Fixing Operational Leaks: How Dental Practices Lose Revenue

Shane and Brad Billings dig into why dental practices struggle to balance clinical production and smooth operations. Brad shares how most dentists focus on treating patients but miss out on the business skills needed to run a profitable practice. He explains that many dental offices lose revenue to operational “leaks” like poor billing processes and unused tools, often because dentists don’t have time or training to manage the business side. Brad points out that strong operations—like clear revenue tracking and having an office manager who understands the numbers—are just as important as clinical skills. He highlights the trend of dentists joining dental support organizations to offload operational headaches so they can focus on patient care. The episode makes one thing clear: a healthy practice needs both strong production and tight operations. Investing in people and tools pays off only if you use them to close the gap between what you produce and what you collect.

Fixing Dental Claims: Why Analytics Beat Gut Instinct

In this episode of Agrippon Claims, host Shane Billings sits down with Brad Billings to dig into the real-world challenges of managing dental claims and accounts receivable. Brad explains how dental practices often struggle to keep up with day-to-day claims and why getting behind—even by a day—can snowball into bigger financial problems. Brad shares how tracking and analytics make the difference. He walks through examples where missing small details, like X-rays or patient names, led to denied or delayed claims and lost revenue. Brad emphasizes that without clear data, teams end up guessing at problems and chasing issues that don’t move the needle. Instead, he recommends using analytics to spot patterns, set priorities, and fix the root causes of claim denials. The conversation wraps with a look at tools and habits that help teams stay on top of claims. Brad shows how better tracking, targeted communication, and process changes can speed up payments and boost the bottom line.