In Good Company: EliseAI Multifamily Podcast

One in Three Prospects Never Get a Follow-Up: Inside Grace Hill Data │ Jen Tindle, VP of Partnerships and Strategic Initiatives at Grace Hill

Jen Tindle has spent her career at the intersection of real estate and technology. Today she's VP of Partnerships and Strategic Initiatives at Grace Hill, where she leads M&A, partner programs, and data products. She also writes the All About CRE Substack newsletter and co-created Build Order, a podcast and essay series about how systems shape cities. Before Grace Hill, Jen led data and analytics at private equity firm Pennybacker Capital before co-founding CREx, a CRE tech company that she ran as CEO. Jacob Kosior and Jen get into what Grace Hill's data is actually showing about the multifamily industry right now, including why one in three prospects never gets contacted after their tour. They talk about the fastest proptech consolidation Jen's ever seen in her career, the one thing every operator should be focused on for the rest of 2026, why AI adoption keeps getting driven from the wrong seat of the org, and much more. Timestamps: 0:52 - Get to Know Jen 4:00 - Beyond the Day Job 7:17 - Where Humans Shine 9:52 - What the Data Shows 12:04 - The Priority in 2026 17:16 - AI in Work and Life New episodes twice a month. Follow the show so you never miss one.  In Good Company is a multifamily podcast by EliseAI.  🔗 Learn more: https://meet.eliseai.com/4nSeP7b [https://meet.eliseai.com/4nSeP7b]

25 Years In The Multifamily C-Suite: Why The Onsite Role Must Change │ Jamie Gorski, Founder & President at Catchpoint Collective

Jamie Gorski has 25+ years of C-suite multifamily experience across marketing, operations, and resident experience. Through her companies Catchpoint Collective and Journey Lens, she advises operators, proptech companies, and investors. Jamie started in multifamily as a groundskeeper in Baltimore. She was picking up trash, walking door to door, and helping residents with the kinds of small but meaningful things that stay with you. That first job taught her something she has never forgotten: this industry matters because we provide homes. Jacob Kosior and Jamie get into why the onsite role has to change as AI and centralization reshape multifamily operations. They talk about tours that have not changed in years, residents getting a better experience buying a purse than renewing a lease, centralized leasing teams that can improve speed and consistency, and much more.  Timestamps: 1:14 - Get to Know Jamie 4:40 - Redesigning the Onsite Role 6:40 - Where Humans Shine 11:11 - The Proptech Landscape 16:41 - Getting Centralization Right 21:00 - AI in Work and Life New episodes twice a month. Follow the show so you never miss one.  In Good Company is a multifamily podcast by EliseAI.  🔗 Learn more: https://meet.eliseai.com/4nSeP7b [https://meet.eliseai.com/4nSeP7b]

Centralization in Multifamily: The Hard Skills Aren't the Hard Part │ Brittany Gonzalez, Senior Manager of Centralized Services at RangeWater

Brittany Gonzalez has built centralized services teams twice, at two different organizations. Brittany is Senior Manager of Centralized Services at RangeWater Residential. Before RangeWater, she spent over six years at Cardinal Group, starting as an assistant community manager in student housing before becoming one of the earliest hires on Cardinal's centralized services team.  Jacob Kosior and Brittany get into what it actually looks like to go from on-site burnout to building a centralized program across 75,000+ units. They talk about the moment she realized the community manager role wasn't for her, what changed when she moved into centralized services, the skills she looks for when hiring that have nothing to do with property management experience, and more.   In this episode:  00:18 — Introduction 01:01 — Getting to Know Brittany 03:28 — From On-Site to Centralized 07:27 — Why Centralization Matters 09:10 — New Tools and Workflows 12:31 — Building the Right Team 16:45 — AI in Work and Life  New episodes twice a month. Follow the show so you never miss one.  In Good Company is a multifamily podcast by EliseAI.

Surviving vs. Thriving: What Separates Multifamily Operators in 2026 │ Dan Oltersdorf, President of Centricity

Dan Oltersdorf has spent over 20 years thinking about how housing operators actually work. Dan is President of Centricity, the back-office partner for property accounting, HR, IT, insurance, and ancillary revenue. Before Centricity, he spent more than two decades at Campus Advantage, ultimately as Chief People Officer, after starting his career as an RA at Colorado State University. Jacob Kosior and Dan get into what's quietly costing operators their focus in 2026, and what separates the teams who are thriving from the ones in survival mode. They talk about the ‘white water’ of scaling, the operator who had to turn down a portfolio because the back office couldn't support it, why thriving operators build systems before they need them, how AI fits in as a power tool rather than a replacement, and creating a "do not do" list. In this episode: 00:49 — Getting to Know Dan 02:25 — The Path to Centricity 04:39 — The Back-Office Bottleneck 06:31 — Surviving vs Thriving 10:07 — People, Process, and Technology 13:36 — What Actually Matters 16:09 — The "Do Not Do" List 17:17 — AI in Practice New episodes twice a month. Follow the show so you never miss one.  In Good Company is a multifamily podcast by EliseAI.

What Nobody Tells You About Building From Scratch in Multifamily │ Bobbi Steward, CEO & Co-Founder of Revyse

Bobbi Steward saw multifamily vendor management was broken and decided to fix it. Bobbi is Co-Founder & CEO of Revyse, the vendor management platform helping operators bring clarity to contracts, compliance, and spend. Before Revyse, Bobbi came up through proptech before leading marketing and customer experience at a top-15 multifamily operator. It was on the operator side where she saw how fragmented vendor management really was: property management companies working with thousands of vendors and no single source of truth. Two weeks after her daughter was born, a planned career break lasted 48 hours before she decided to build the solution herself. Jacob Kosior and Bobbi get into what that journey actually looked like. They talk about crossing from the vendor side to the operator side and realizing you only understood half the picture, teaching yourself corporate accounting from YouTube, the myth that founders have some intrinsic knowledge the rest of us don't, and the leadership lesson Bobbi carries from making the same mistake more than once: make yourself sustainable. In this episode: * 01:12 — Get to Know Bobbi: This or That rapid fire * 02:06 — From Vendor to Operator: What led Bobbi from proptech to leading marketing at a top-ten operator * 06:19 — Building Revyse: The vendor management problem and the 48-hour career break that led to starting a company * 08:51 — The Founder Myth: Hubris, perseverance, YouTube accounting, and why it's really about relationships * 10:29 — Making Yourself Sustainable: The leadership mistake Bobbi kept repeating and the mantra that came from it * 14:28 — AI in Work and Life: Using ChatGPT as an executive coach, for trip planning, and more New episodes twice a month. Follow the show so you never miss one.  In Good Company is a multifamily podcast by EliseAI. 🔗 Learn more: https://meet.eliseai.com/4chJSFs