Innovate and Elevate - a TMO podcast

Building a Culture of Connection

What does it take to truly transform a workplace culture? In this episode of Innovate and Elevate, Tony Turnage, Deputy Director of TMO, sits down with Shana Terry, Chief Procurement Officer and Director with the Office of Procurement Services, to talk about how her team redefined collaboration, communication and accountability to create a thriving, connected culture that drives better service for county agencies and residents. Hear how small changes sparked big impact, and why Shana calls their culture “evolving and successful.” Listen now on the Innovate and Elevate podcast.

Permitting Progress with Development Services

The newest episode of the Innovate & Elevate Podcast is out now!  Join Deputy Chief Transformation Officer Rachel Laguna and Mandi Spina, Director of Development Services, as they discuss how Prince William County is transforming the permitting process. Hear how Development Services, in partnership with the Transformation Management Office, tackled challenges like complex regulations, communication between divisions and time-consuming processes. Through process mapping, collaboration with industry and staff-driven innovation, the department is creating more efficient, transparent and resident-focused services. Learn how new tools like interactive process maps and posted review timeframes will bring greater clarity, consistency, and accountability to the permitting process — and how positivity and teamwork are driving this transformation. Listen to the episode now.

From Complexity to Clarity: Modernizing Digital Library Subscriptions

In this episode of Innovate and Elevate, host Domonique Ward sits down with Erika Bukva, Fiscal Manager at Prince William Public Libraries, to discuss how the county reimagined its digital subscription renewal process. Together with the Transformation Management Office, Erika and her team tackled inefficiencies, brought diverse stakeholders to the table, and built a more sustainable system to keep valuable resources—like e-magazines, newspapers, and online learning tools—accessible to residents without interruption.

From Plans to People: Making Transportation More Transparent

In this episode of Innovate and Elevate, host Sarah Henry speaks with Gretchen Johnson from the Prince William County Department of Transportation about the power of community outreach. Learn how the department partnered with the Transformation Management Office (TMO) to create a strategic outreach plan that enhances public engagement, builds trust, and elevates service delivery. Discover how this collaboration led to open houses, an annual report, and new ways to connect with residents—all designed to make transportation projects more transparent, inclusive, and effective.

From Reactive to Ready: Building a Smarter Approach to Property Maintenance

In this episode of the TMO Podcast, we explore how Prince William County departments are collaborating to build a more proactive approach to property maintenance. The Department of Public Works identified a recurring challenge: too often, they became aware of maintenance needs—like mowing, trash removal, or addressing encampments—only after residents reported issues. They saw an opportunity to address these needs from the very start. That’s where the TMO stepped in. Bringing together Public Works and key departments involved in property acquisition, the team is developing a new process to ensure that Public Works is notified as soon as the county acquires new parcels. The goal is to allow Public Works to plan early, integrate properties into maintenance schedules, and secure necessary resources before issues arise. While the process is still being developed, this cross-departmental partnership demonstrates how Prince William County is continually seeking ways to enhance services for residents, reduce response times and strengthen internal operations. Host Tony Turnage, Deputy Chief Transformation Officer, sits down with Lucas Hisghman, Deputy Director of Public Works, to discuss the collaborative effort, lessons learned so far,\ and what’s next for this ongoing improvement initiative.