Off The Record w/ Ali Ep. 16 – Dental Insurance, PPOs & the CDA Perspective ft. Lisa Byers
In this episode of Off The Record w/ Ali, Ali sits down with Lisa Byers, Dental Benefits Analyst with the California Dental Association (CDA), to discuss one of the most challenging and important areas of running a dental practice today — navigating dental insurance, PPO plans, and reimbursement pressures.
With more than 20 years of experience in dental billing, collections, practice management, and insurance-related issues, Lisa works closely with dentists throughout California to help them better understand third-party payers, fee schedules, claims management, and the operational realities that impact practice profitability.
Together, Ali and Lisa break down how practice owners should evaluate PPO participation, what dentists often misunderstand about fee schedules and negotiations, and how offices can better manage claims, denials, and insurance-related administrative burdens. The conversation also explores practice transition considerations, common mistakes owners make when evaluating insurance participation, and the growing role technology and AI may play in the future of dental insurance.
The episode also highlights the important role the California Dental Association plays in supporting dentists and advocating for the profession across California.
Whether you are evaluating PPO participation, struggling with reimbursement issues, or looking to improve the operational side of your practice, this episode provides practical insight every practice owner should hear.
What You’ll Learn:
• How to evaluate whether a PPO plan is truly profitable
• What dentists should understand about fee schedules and reimbursements
• Common insurance and claims management mistakes practices make
• Strategies for handling denials and administrative challenges
• What practice owners should know before changing insurance participation
• How insurance issues impact practice profitability and operations
• Considerations surrounding practice transitions and insurance relationships
• The evolving role of AI and technology in dental insurance🎧
This episode is now live on YouTube, Spotify, and Apple Podcasts.I f you are a dentist navigating insurance challenges, evaluating your practice strategy, or planning for long-term growth and want guidance on legal, HR, or strategic considerations, you can schedule a complimentary consultation with Ali:👉
https://www.dmcounsel.com/contact