On Messaging

A Look Inside the Messaging & Launch Process Behind Vector's Product Launch of the Year Nomination

Alex Virden joined Vector as their first product marketing hire in April 2025. By October, she had pulled off a full repositioning, a pricing and packaging overhaul, a website redesign, and a Halloween-themed launch — all at a seed-stage startup with fewer than a dozen people. The launch generated a 41% increase in site traffic, $1M in pipeline, and a Product Launch of the Year nomination from the Product Marketing Alliance. Alex is full of PMM knowledge. I hope you learn from her as much as I did. Listen now on YouTube [https://youtu.be/f04b33PcGXw], Spotify [https://open.spotify.com/episode/7F0z5jZwRLfy7WYhWHoaJv?si=t8MiNUm8Rt2TVdhKrhM5HA], and Apple Podcasts [https://podcasts.apple.com/us/podcast/a-look-inside-the-messaging-launch-process/id1787098696?i=1000754644250] 🎙️ During our conversation, we discuss: * Why Startup Life Requires a Creative Outlet * The boo.o Launch: Results & Recognition * Choosing a Messaging Approach: Jobs to Be Done vs. Use Cases * Brand Tone and Product Messaging: Two Sides of the Same Pancake * What the Messaging Framework Actually Looked Like * Getting Messaging Adopted Across the Team * Customer Interview Process and What She Was Looking For * Talking to Closed-Lost Prospects * How They Tested the Messaging Before Launch * What Reactions to Watch for When Testing Messaging Enjoy 💛 Here are my top takeaways from our conversation: 1. When a messaging project starts pulling threads, let it. What started as a homepage refresh turned into a full repositioning. Alex could have scoped it down and shipped something faster. Instead, she made the case that messaging alone wouldn’t hold if the pricing, packaging, and product framing didn’t all tell the same story. Pulling that thread is what made the launch land. 2. Start with pain, then product. During customer interviews, Alex deliberately separated customers from talking about Vector. She wanted to understand what was keeping them up at night before she ever brought the product back into the conversation. Feature requests have their time and place. But messaging research needs to get at the core problem first. 3. Talk to all the customer. The happy ones and bad fits. Alex made sure to interview a mix: current customers across different levels of usage, closed-lost prospects, and people who never converted. Each group gives you something different. Your best customers validate. Your worst customers warn. Your closed-lost prospects tell you where the message breaks down at the moment of decision. 4. Brand tone and product messaging should mirror each other. Alex described them as, two sides of the same pancake. At Vector, product updates, help articles, and marketing content all sound like the same company — friendly, down to earth, a little irreverent. When tone and messaging are misaligned, the brand becomes unmemorable. When they’re unified, even your release notes feel like part of the story. 5. Messaging adoption doesn’t happen with a Slack message. The launch went well in part because Alex brought people along the whole way — listening to sales calls, crediting reps when their language made it into the messaging, keeping the founder aligned throughout. When the launch arrived, it didn’t feel like a product marketing initiative. It felt like something the whole team had built together. 6. Test for the fans, and the skeptics. When testing messaging with marketers in the field, Alex wasn’t just looking for people who said they liked it. She was looking for confusion, eye rolls, and the gray zone — people who were uncertain or didn’t feel the value justified the price. That’s where the real signal lives. 7. Be willing to make the big ask. The biggest lesson Alex took from the launch: don’t be afraid to recommend a pivot when you see one. Had she scoped this as a messaging project and nothing more, the launch wouldn’t have had the impact it did. Product marketers are often well-positioned to see the full picture. Trust that. Where to find Alex: * Alex’s LinkedIn [https://www.linkedin.com/in/alexvirden/] * Vector’s website [https://www.vector.co/] Where to listen to On Messaging Follow On Messaging If you’ve made it this far, thank you 💛 Like this episode? Subscribing to On Messaging on YouTube [https://www.youtube.com/@OnMessaging] and following on Spotify [https://open.spotify.com/show/3E1gduFoKQYHiLNmNLzeF4?si=a2dc368f102f421a] or Apple Podcasts [https://podcasts.apple.com/us/podcast/on-messaging/id1787098696] go a long way in supporting the show. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit onmessaging.substack.com [https://onmessaging.substack.com?utm_medium=podcast&utm_campaign=CTA_1]

Danger Zone: Reducing Your Messaging to Fit Into Templates

In this episode, Devon O’Rourke, founder of Fluvio, shares why the push for ultra-simple messaging can actually hurt your credibility with technical buyers.  We discuss: - Whether Gen AI is a strategic utility or a threat to deep thinking in product marketing - Why the trend of simplistic messaging is a danger zone for sophisticated tech products - Why it’s dangerous to solely rely on templates for product marketing activities - Why LinkedIn influencers could be guiding you down the wrong path - What makes a great product marketer - Why go-to-market should be treated as a cyclical, always-on engine rather than a one-time launch event Chapters: (00:00) Intro (00:42) Devon’s perspective on Gen-AI: Is it helpful or harmful? (03:57) Lessons from Amazon’s writing culture and the "PR FAQ" (07:09) How Fluvio uses custom GPTs for research and business development (11:07) The Danger Zone: Why simple messaging isn't always effective messaging (16:21) Escaping the competitive herd and finding your unique voice (19:06) The risk of reducing strategic PMM work to rigid templates (27:42) Defining the traits that separate a "good" PMM from a "great" one (34:58) Understanding Fluvio’s cyclical "always-on" go-to-market engine (41:14) The founding story of Fluvio and building a senior PMM consultancy (50:59) Where to find Devon and Fluvio online Where to find Devon: LinkedIn: https://www.linkedin.com/in/devon-o-rourke-54028b34/ [https://www.linkedin.com/in/devon-o-rourke-54028b34/] Website: https://www.fluviomarketing.com/ [https://www.fluviomarketing.com/]  Where to find Josh: LinkedIn: https://www.linkedin.com/in/joshua-chronister/ [https://www.linkedin.com/in/joshua-chronister/]  Newsletter: https://onmessaging.substack.com/ [https://onmessaging.substack.com/]  All On Messaging episodes: https://youtube.com/playlist?list=PLvzzQNjT_hfzRg4xGgHIqcOab9AdXxnpX&si=fhS4k_GINBvYOiai [https://youtube.com/playlist?list=PLvzzQNjT_hfzRg4xGgHIqcOab9AdXxnpX&si=fhS4k_GINBvYOiai]  Resources mentioned: Books: Different: Escaping the Competitive Herd by Youngme Moon, Shoe Dog by Phil Knight, The Everything Store by Brad Stone. Tools: ChatGPT (Custom GPTs), Windmill (AI Management Tool). People: Liza Adams (Fractional CMO & AI Advisor). Subscribe to On Messaging: Subscribe, like, and share if you’re a product marketer crafting messaging in B2B SaaS. New episodes drop every other week 💛 For inquiries about sponsoring the podcast, email josh@onmessaging.com [josh@onmessaging.com]. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit onmessaging.substack.com [https://onmessaging.substack.com?utm_medium=podcast&utm_campaign=CTA_1]

How to Position & Message Yourself for PMM Career Growth w/Yi Lin Pei

In this episode, product marketing career coach Yi Lin Pei shares her framework for self-positioning and career differentiation. Yi Lin breaks down the concrete steps to shift from a tactical executor to a strategic growth driver, how to evolve your personal messaging to command executive presence, and why the most important communication skill might be asking "why" before saying "yes". Key Takeaways - Position Yourself Like a Product: Apply PMM principles to your career. First, define your "destination" (where you want to go and who you want to be). Second, understand why your "target companies" would care about and value you. - Shift from Executor to Growth Driver: To make this leap, you must first be exceptional at your foundational skills, like creating messaging that is human and differentiated. Then, focus on building cross-functional influence and thinking like a business strategist by tying your work directly to the company's P&L and growth levers. - Evolve Your Language for Leadership: To gain executive presence, you must change your language. Shift from talking about "tasks" and "projects" to discussing "programs," "processes," and "playbooks" that you are building to be scalable for the future. - Master the "T-Shaped" Framework: A "T-shaped" PMM has a broad range of expertise across core functions (research, positioning, launches, enablement) but also develops a deep, indispensable specialty in one or two areas, such as competitive intelligence or domain expertise in a technical field like cybersecurity. - Tell Your Story (to a 5-Year-Old): If you struggle to tell your own career story, Yi Lin suggests practicing as if you're explaining it to a five-year-old. This forces you to simplify, cut to the chase, and focus on the "why" behind your decisions, which is far more compelling than the "what". - Use a Consultative Approach: When pitching an idea to leadership, don't just present one option. Instead, offer 2-3 potential options, present a data-backed analysis of the ROI for each, and then give your recommendation. This changes the question from "Should we support this?" to "Which option should we support?". - The Power of Asking "Why": When a manager gives you an urgent, out-of-left-field request, pause before reacting. Instead of saying yes or no, ask questions to understand the "why" behind the ask. This diffuses defensiveness, builds curiosity, and often reveals the true priority (or that the request isn't the right one). Chapters( 00:37) Why Yi Lin chose career coaching after a 2020 layoff (04:40) How leaders can make others comfortable coming to them for advice (07:59) Applying PMM principles (positioning & differentiation) to your own career (14:47) The 3-step process to shift from a tactical executor to a strategic growth driver (19:06) How to balance day-to-day tactical work with long-term strategic efforts (23:31) Defining the "T-shaped" product marketer (26:39) The importance of domain experience (and when broad experience is an advantage) (30:55) A simple exercise for PMMs to apply storytelling to their own accomplishments (33:12) Tactics to evolve your personal messaging for leadership and executive presence (40:22) The single most important communication skill for handling urgent requests (44:22) Yi Lin's answer to "What is living all about?" About Yi Lin- Yi Lin Pei is a product marketing consultant and career coach who helps product marketers grow in their careers and advises companies on building strong teams. - LinkedIn: https://www.linkedin.com/in/yilinpei/ [https://www.linkedin.com/in/yilinpei/] Subscribe to On Messaging - Substack: https://onmessaging.substack.com/ [https://onmessaging.substack.com/] #productmarketing #b2bmarketing #careeradvice #careergrowth This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit onmessaging.substack.com [https://onmessaging.substack.com?utm_medium=podcast&utm_campaign=CTA_1]

From Competitive Intel to Killer Messaging: How to Differentiate Your POV w/ Talya Heller | Down to a T

Listen now on YouTube [https://youtu.be/OwUOKqt7EfA], Spotify [https://spotifycreators-web.app.link/e/9bIKY74jxWb], and Apple Podcasts [https://podcasts.apple.com/gb/podcast/on-messaging/id1787098696]! Episode 14: Talya Heller, Owner of Down to a T joins me to break down how to weave competitive intelligence into messaging that actually differentiates. Talya runs a product marketing consultancy called Down to a T focused on creating a differentiated POV coupled with customer centered sales assets. Talya is a former engineer, turned product manager, turned product marketer. She came highly recommended for the show and was referred to as, “the competitive intel queen” (thanks Michele Nieberding!). I love it! I’ve already taken some of what I’ve learned from this conversation and started implementing it in my competitive intel work as a product marketer. And I think you will too. During our conversation, you’ll learn: * Why 10-page messaging docs fail * How to adapt messaging for multiple personas * Talya’s go-to ways to mine customer conversations * How to create “champion decks” and persona one-pagers * A simple framework for using competitive intel to shape messaging * How to identify the real differentiators that make customers choose you * Why ignoring your competitors is the biggest messaging mistake you can make In our conversation, you’ll find: 00:00 [https://www.youtube.com/watch?v=OwUOKqt7EfA] – Why ignoring competitors is the biggest messaging mistake 00:45 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=45s] – Welcome to On Messaging with Talya Heller, the “Competitive Intel Queen” 02:00 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=120s] – Talya’s career journey: engineer → PM → product marketer 06:43 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=403s] – Why she pivoted from product management to product marketing 08:21 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=501s] – Early impressions of marketers from the PM side 09:44 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=584s] – The #1 messaging pitfall: sounding the same as competitors 14:33 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=873s] – How much differentiation do you actually need? 17:45 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=1065s] – Differentiation beyond product: experience, support, and community 18:04 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=1084s] – Using competitive intelligence to shape positioning 22:55 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=1375s] – Why no one reads messaging docs (and what to do instead) 25:42 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=1542s] – Competition is emotional: avoiding bias in research 26:09 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=1569s] – Where to research competitors’ ICPs and customers 29:42 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=1782s] – How to position messaging across multiple personas 36:12 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=2172s] – Equipping your champion to sell internally (champions decks & one-pagers) 42:46 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=2566s] – Aligning sales and marketing on messaging and assets 47:53 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=2873s] – Simple tools & playbooks for enabling marketing teams 55:20 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=3320s] – Localization isn’t translation: global messaging mistakes 1:01:18 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=3678s] – One piece of messaging advice to implement tomorrow 1:02:36 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=3756s] – What living is all about 1:03:22 [https://www.youtube.com/watch?v=OwUOKqt7EfA&t=3802s] – How to support Talya + where to subscribe to her newsletter Spill the T Where to Find Talya: LinkedIn: https://www.linkedin.com/in/talyahellermba18/ [https://www.linkedin.com/in/talyahellermba18/] Down to a T Consulting: https://www.downtoat.co/ [https://www.downtoat.co/] Spill the T Newsletter: https://www.downtoat.co/newsletter [https://www.downtoat.co/newsletter] Where to Find Josh: LinkedIn: https://www.linkedin.com/in/joshua-chronister/ [https://www.linkedin.com/in/joshua-chronister/] Follow On Messaging: Subscribe, like, and share if you’re a product marketer crafting messaging in B2B SaaS. New episodes drop every other week 💛 Thanks for reading On Messaging with Josh Chronister! Subscribe for free to receive new posts and support my work. Created by Josh Chronister I interview the best product marketers and tech companies who create messaging that resonates with their buyers. Come learn from them, so you can hit ‘Publish’ with confidence. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit onmessaging.substack.com [https://onmessaging.substack.com?utm_medium=podcast&utm_campaign=CTA_1]

Stop Selling Features — Teach a Story Buyers Remember w/ Ryan Yackel | Databand.ai

Like this episode? Clicking Like and Subscribe go further than you know. Thank you 💛 On the show today, I have Ryan Yackel, Chief Marketing Officer at Databand.ai [http://databand.ai] Ryan is a former sales engineer, turned product marketer, turned chief marketing officer. Also, a children’s book author with an animated version available on Youtube. This was a phenomenal conversation. Ryan came prepared with props, in the trenches product marketing stories, frameworks for narrative design and book recommendations. Plus we had a lot of good laughs. // During our conversation, we discuss * Why product marketers make natural CMOs, and why founders trust leaders with a product marketing background * How narrative design helps teams avoid feature dumps and instead tell a differentiated “old way vs. new way” story * Real-world examples of narrative design applied at Tricentis, KeyFactor, Databand, and IBM * The role of “sales narratives” in equipping reps to tell memorable stories instead of commodity feature checklists * How Ryan uses Google Gemini and Notebook LM to accelerate competitive research with frameworks like Obviously Awesome * Why AI is a useful starting point for research but dangerous to rely on for final messaging * The major shift in product marketing from startups (new logo focus) to enterprises (internal seller mindshare) * Three tactics for influencing large sales teams: AMA sessions, “What’s New” newsletters, and quick-turn collateral * Why “great go-to-market beats a better product every time,” with lessons from competing against HP Quality Center * Cautionary takes on PLG in enterprise software, and why not all SaaS playbooks translate to technical products And so much more. // In this episode, you’ll find 00:00 [https://www.youtube.com/watch?v=F3H2f5KwNls] – The “secret sauce” in messaging: telling a story buyers remember 00:35 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=35s] – Intro to Ryan Yackel, CMO at Databand 01:31 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=91s] – Why product marketers make great CMOs 02:17 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=137s] – From sales engineer to product marketing leader 03:43 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=223s] – Why recruiters seek CMOs with product marketing backgrounds 06:02 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=362s] – Product marketing as the headlights guiding demand gen 08:21 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=501s] – Analogies that explain the role of product marketing 09:36 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=576s] – Narrative design: framework for product launches 12:29 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=749s] – Case study: Continuous Testing at Tricentis 13:26 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=806s] – Case study: Machine identity management at KeyFactor 14:22 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=862s] – Case study: Data observability at Databand 15:30 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=930s] – Bringing narrative design into IBM product launches 17:44 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=1064s] – Where narratives live: sales decks, messaging docs, and pitches 21:36 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=1296s] – Using reference points like Datadog to simplify complex products 22:07 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=1327s] – Building narratives for multi-product organizations 24:40 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=1480s] – Using AI (Gemini + NotebookLM) for competitive research 28:05 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=1685s] – Prompt engineering for category deep dives (Collier Rosin Kranz example) 30:12 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=1812s] – Framework mashups: April Dunford + corporate visions + AI research 32:27 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=1947s] – The “Red Box vs. Green Box” exercise for sales differentiation 36:35 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=2195s] – Teaching sales teams to sell stories, not features 38:17 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=2297s] – How messaging shifts from startup to enterprise companies 43:28 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=2608s] – Three tactics to win sales mindshare in large enterprises 46:52 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=2812s] – AMA sessions, newsletters, and internal podcasts for sales enablement 50:11 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=3011s] – Contrarian opinions: AI for messaging, PLG caution, GTM beats product 55:46 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=3346s] – Why go-to-market strategy beats having a “better” product 58:23 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=3503s] – Ryan’s #1 piece of messaging advice: define your secret sauce 1:00:56 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=3656s] – What life is all about: gratitude, faith, and perspective 1:03:38 [https://www.youtube.com/watch?v=F3H2f5KwNls&t=3818s] – Where to find Ryan and his children’s book Pancakes and Mr. Bear // Where to Find Ryan (and more links): LinkedIn: https://www.linkedin.com/in/ryanyackel/ [https://www.linkedin.com/in/ryanyackel/] * Why A Product Marketer Should Be Your Next CMO [https://www.linkedin.com/pulse/why-product-marketer-should-your-next-cmo-ryan-yackel-fhroe/?trackingId=8Ul%2FF7fbSySv5YkzIsIuSw%3D%3D] * Defeat Your Prospect’s Status Quo with Unconsidered Needs [https://corporatevisions.com/blog/unconsidered-needs/] * How narrative design works in product marketing [https://www.youtube.com/watch?v=kQi6C-SAEgQ] * April Dunford Books [https://www.amazon.com/Books-April-Dunford/s?rh=n%3A283155%2Cp_27%3AApril%2BDunford] * My Book [https://www.amazon.com/Pancakes-Mr-Bear-Ryan-Yackel/dp/B0CD13RLH4] | Watch for Free [https://www.youtube.com/watch?v=hH3AT6GdPBU] // Where to Find Josh: LinkedIn: https://www.linkedin.com/in/joshua-chronister/ [https://www.linkedin.com/in/joshua-chronister/] Follow On Messaging: Subscribe, like, and share if you’re a product marketer crafting messaging in B2B SaaS. New episodes drop every other week 💛 This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit onmessaging.substack.com [https://onmessaging.substack.com?utm_medium=podcast&utm_campaign=CTA_1]