POAAL Podcast

Understanding Australia Post's DigiStamp

Australia Post has launched the new DigiStamp. Louisa Carroll, Category Manager Philatelic & Collectibles at Australia Post, joins us to explain DigiStamps. We cover: * The elements that make the DigiStamp different from regular postage stamps * The digital token and blockchain * How customers can access the digital tokens linked to the DigiStamp * Is each DigiStamp unique? * Customers who are interested in DigiStamps * The Gold DigiStamp

Mail2Day: adding value to PO Boxes

Mail2Day offers a way for Licensees to increase income from PO Boxes while adding value to the PO Box service for customers. In this discussion we cover: * Overview of Mail2Day service * Promoting and explaining the service to PO Box holders * Modifying the PO Box record to include Mail2Day * Printing the QR code  * Procedure for Mail2Day scanning * LPO payment for Mail2Day * Cumulative effect of Mail2Day payments * Tips for affixing the Mail2Day QR code to the PO Box * Efficient scanning processes * Customer satisfaction

Parcel scanning and peak preparation

Australia Post's Head of Retail Operations Support, David Morris, joins us on the POAAL Podcast to discuss: * The role of Australia Post's Retail Operations Support team * Customer expectations for scanning * How correct scanning reduces customer complaints * Distribution of new PDTs (hand-held scanners) to the LPO network * The "awaiting collection" scan * Transfer scans * Customer notifications * The Australia Post app * Storing carded parcels at the LPO * Preparations for peak season

Changes to USA de minimis international parcels

President Trump's changes to de minimis have rocked the postal world. In this episode, we discuss the background to the de minimis changes and what the future holds for international parcels. * Low value cross-border parcels * President Trump's interest in cross-border parcels during his first term * Implications for data collection at the post office counter * POAAL negotiated extra payment for processing international parcels * Low Value Parcel Processing Taskforce and Productivity Commission reports * Proposal for Australia Post to collect customs duties at the post office * Announcement on de minimis from Biden administration in 2024 * The incredible statistics on de minimis parcels entering the USA * Global changes to cross-border parcels * The Trump administration announcements in 2024 on de minimis * Australia Post implementing solution for parcels to the USA * EU considering fees for cross-border parcels * Supporting customers with new international parcel procedures and requirements

Mail lodgement payment

What stimulates the mail lodgement payment at LPOs? POAAL's Bob Chizzoniti explains the mail lodgement payment and its benefits, covering: * Payments for mail lodgement * Parcel barcode scanning * Kinds of parcels lodged at post offices * Customers want lodgement scans for proof of lodgement * Importance of staff training in parcel scanning * Explanation of mail lodgement payments * Loading entitlements * Importance of scanning compliance