Qnity Lightbulb Moments

Lightbulb Moments | Featuring Larry Schooler

From Conflict to Collaboration: Practical Wisdom for Leaders with Dr. Larry SchoolerIn this episode, host Tom Kuhn sits down with Dr. Larry Schooler, Assistant Professor at the University of Texas at Austin and expert in conflict resolution, facilitation, and organizational leadership. Together they unpack the real-world challenges every leader faces from navigating difficult conversations and avoiding the pitfalls of triangulation, to the power of facilitative leadership in driving meaningful team input. Dr. Schooler shares how to create the right conditions for honest dialogue, why transparency is essential before any major change, and how involving your team in decisions builds the kind of trust that sticks. Whether you're managing a compensation conversation, navigating a team transition, or simply trying to get people into the same room productively, this episode delivers practical tools you can put to work immediately.

Lightbulb Moments | Featuring Jared Sanders

In this episode of Lightbulb Moments, Tom Kuhn and CPA Jared Sanders of Lightheart, Sanders and Associates reveal key findings from the 2025 Salon P&L Study, analyzing financial data from 61 salon companies across 13 states. Together, they explore profitability trends, benchmark metrics, labor costs, revenue growth, and the factors that separate the industry's top-performing salons from the rest. Discover why revenue growth alone isn't enough, the biggest drivers of profitability, and actionable insights salon owners can use to make better decisions and build stronger, more profitable businesses. 💡 Better data. Better decisions. Better outcomes. #LightbulbMoments #SalonBusiness #Profitability #Leadership #BusinessGrowth #SalonOwner #BeautyIndustry #FinancialManagement #Qnity #PandLStudy

Lightbulb Moments | Featuring Micah Nickens

In this powerful episode of Lightbulb Moments, Tom Kuhn sits down with Micah Nickens for a deeply moving conversation about trauma, healing, presence, and what it truly means to connect with people. After surviving a near-fatal brain injury in 2020, Micah shares how his life, work, and perspective were completely transformed.From rebuilding his life after months in the hospital to discovering deeper meaning behind the chair, Micah opens up about sobriety, stillness, human connection, and why “being seen” matters more than ever in today’s distracted world.This episode is filled with honesty, humor, wisdom, and unforgettable moments that will leave you thinking long after it ends.

Lightbulb Moments | Featuring Crystal Anderson

In this episode of Lightbulb Moments, Tom Kuhn sits down with Crystal Anderson of Babe Hair Extensions and Beauty Industry Group to explore the rapid growth of the hair extension category and the opportunities it is creating for salons, stylists, and cosmetology schools. Crystal shares how extensions have evolved from a luxury service into a mainstream solution for fullness, confidence, and recurring salon revenue. The conversation dives into the rise of express extension services, the importance of education in building stylist confidence, and how salons can use extensions to increase profitability and client retention. Crystal also discusses the growing role cosmetology schools are playing in preparing future professionals for modern salon services and shares insights on where the industry is headed next. From business growth to beauty education, this episode is packed with valuable takeaways for salon owners, educators, and stylists alike.

Lightbulb Moments | Featuring Sudheer Koneru

In this episode of Lightbulb Moments, Tom Kuhn talks with Sudheer Koneru, CEO of Zenoti, about key insights from the 2026 Beauty & Wellness Benchmark Report. They break down flat industry growth, declining new guest traffic, and why “calendar inflation” is hurting bookings. The conversation also explores how top performers are driving results through better utilization, memberships, and online booking—not just more marketing. Plus, a look at how AI is transforming salon operations, from scheduling to smarter decision-making.