Coverbild der Sendung Quality Time

Quality Time

Podcast von MaestroQA

Englisch

Wissen​schaft & Techno​logie

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Mehr Quality Time

Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, as he interviews top industry leaders to uncover what sets exceptional leadership apart from the average. Tune in for insightful conversations and actionable takeaways from the best in the business.

Alle Folgen

10 Folgen

Episode The Untapped Power of Conversation Data: A Conversation with Chano Fernandez, Former CEO of Workday Cover

The Untapped Power of Conversation Data: A Conversation with Chano Fernandez, Former CEO of Workday

Conversations with customers have always been a critical source of insight. But until recently, most of that knowledge was trapped—unstructured, unanalyzed, and underutilized. In this episode, Chano Fernandez, former CEO of Workday and current co-CEO of Eightfold, and Vasu Prathipati, CEO of MaestroQA, have a candid conversation about how modern leaders are leveraging conversation data to gain a strategic advantage. Today, customer calls, chats, and messages are recorded more than ever. And now we have the AI tools to unlock what’s inside. The question is: are we actually using it? Chano will share how his approach to understanding customers evolved across leadership roles at Infor, SAP, Workday, and now Eightfold. He'll also explain why tapping into the voice of the customer at scale is becoming a leadership imperative.

21. Juli 2025 - 46 min
Episode How Quality is Shaping the Future of Customer Success: A Conversation with Nick Mehta, CEO of Gainsight Cover

How Quality is Shaping the Future of Customer Success: A Conversation with Nick Mehta, CEO of Gainsight

In this episode, Nick Mehta, CEO of Gainsight and the visionary behind the Customer Success movement, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, for an unfiltered conversation on why quality is now the defining factor in customer retention, loyalty, and long-term growth. As the architect of the Customer Success category and leader of Gainsight—a platform trusted by the world’s top brands—Nick has redefined how businesses scale by keeping customers at the center. In this session, he’ll unpack why Customer Success alone isn’t enough anymore—and how a Culture of Quality is the missing piece for companies that want to thrive in the modern customer era.

6. Feb. 2025 - 51 min
Super gut, sehr abwechslungsreich Podimo kann man nur weiterempfehlen
Super gut, sehr abwechslungsreich Podimo kann man nur weiterempfehlen
Ich liebe Podcasts, Hörbücher u. -spiele, Dokus usw. Hier habe ich genügend Auswahl. Macht 👍 weiter so

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