The Customer First Podcast.

Making the switch from a CSM to TAM. Here's everything you need to know.

In this episode, host Eric Harrington sits down with Sherrod Patching, Head of Global Technical Account Managers at GitLab Inc. to talk about Tams: what they are, why a company might choose to have TAMs instead of or in addition to CSMs, and how Gitlab has approached their choice of TAMs.

Optimize your customer experience just by being human.

Listen in as host Eric Harrington laughs and chats with Jim Kalbach author, speaker and Chief Evangelist at MURAL in a fun walk through of great ways to optimize the customer experience.

The Customer First Podcast with Guest Donna Weber

In this episode of the Customer First Podcast, host Eric Harrington chats with Donna Weber - the world's leading expert on customer onboarding as she explains why Onboarding Matters and how your organization can use onboarding to increase customer happiness.