The KMC University HelpDesk Podcast

ICD-10 Specificity: The Key to Fewer Denials

Using vague or “unspecified” diagnosis codes can quietly drain your practice through denials, delays, and audit risk. In this HelpDesk episode, Dr. Erin Stubblefield explains why ICD-10 specificity matters and how stronger documentation leads to stronger coding. Learn how clear assessment findings help support medical necessity, improve reimbursement, and protect your bottom line. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com! [https://kmcuniversity.com/free-stuff/blog/2026/05/icd-10-specificity-chiropractic/]

The Right Way to Document Cervical Injury Cases

Proper documentation is critical when treating whiplash and cervical injuries in chiropractic practice. In this HelpDesk episode, Dr. Richard Mason explains the key elements that should be included in your notes to support medical necessity, improve clinical clarity, and reduce audit risk. Learn common documentation mistakes that can trigger denials and how to create stronger, more defensible records. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com! [https://kmcuniversity.com/free-stuff/blog/2026/05/whiplash-documentation-chiropractic/]

The Simplest Way to Keep Patients Coming Back

Want to keep more cash in your practice? Start by keeping more patients. In this HelpDesk episode, KMC breaks down key chiropractic patient retention strategies, including tracking visit averages, improving scheduling systems, and helping patients commit to their treatment plans. Learn how simple changes can prevent patient drop-off and improve long-term practice growth. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com! [https://kmcuniversity.com/free-stuff/blog/2026/05/chiropractic-patient-retention-strategies/]

Are You Missing These Critical Insurance Updates?

Are you keeping up with payer bulletins? In this HelpDesk episode, Rachel explains why reviewing payer newsletters is essential for chiropractic billing success. Learn how policy changes, coding updates, and coverage changes can impact your claims, and how staying informed can help you prevent denials and keep your cash flow steady. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com! [https://kmcuniversity.com/free-stuff/blog/2026/04/payer-bulletins-in-chiropractic-billing-the-key-to-preventing-denials/]

Chiropractic Intake Form Compliance: Your First Line of Financial Defense

Incomplete intake forms can create serious problems for your practice, both clinically and financially. In this HelpDesk episode, Dr. Erin Stubblefield explains why chiropractic intake forms are the foundation of proper documentation, medical necessity, and cash flow. Learn how missing or vague patient information can trigger audit red flags and how your team can prevent issues before the patient even reaches the exam room. If you want to keep more cash in your practice, it starts with building better habits from day one. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com! [https://kmcuniversity.com/free-stuff/blog/2026/04/chiropractic-intake-forms-compliance/]