The Multifamily Hangout

Episode 92 - Joe Summers

You think you have a gate problem. Adrian Danila sits down with Joe Summers, Multifamily Expert Advisor for Gatewise-https://gatewise.com, to break down why access control failures are almost never mechanical — they're operational breakdowns hiding in plain sight until they show up online.Joe shares a real audit story where a management company discovered 25% of their portfolio had gate issues they didn't even know about, why safety and security is one of the top five reasons residents leave a community, and why the industry operates 80% reactive instead of proactive. He also breaks down what a real property audit looks like, why vendor credentialing is a massive blind spot, and why most prop-tech case studies are marketing fluff dressed up as data.

Episode 91 - Ken Doble on Third-Party Management

Ken Doble has managed over 23,000 units. He's been burned three times by the same utility billing mistake. He's caught ghost employees charging payroll while nobody showed up. And he's got one question that separates real operators from salespeople — and almost nobody asks it. Ken's book: https://www.amazon.com/Property-Management-Practical-Residential-Properties/dp/B0D6FQ7H51

Episode 90 - Teddy Abdelmalek

With over two decades of expertise in property management and student housing, he is dedicated to driving operational excellence and sustainable growth across the portfolio. His experience spans managing large-scale assets, turning around underperforming properties, and implementing strategic initiatives that align with broader business goals. He has been pivotal in expanding the business development division, enhancing presence across multiple markets, and forging strong partnerships with universities and community organizations. His commitment to fostering a collaborative and results-driven culture has consistently led to improved occupancy rates, increased NOI, and the successful revitalization of struggling assets.

Episode 89 - Jackie Ware

Jackie Ware spent 16 years at Pegasus Residential, climbing from Sales Operations Support Specialist all the way to CEO — holding roles including Property Manager, Regional Manager, Director of Training, VP of Operations, and Chief Strategy Officer. She stepped into the CEO role in May 2024, succeeding founder Lindy Ware who retired after 15 years. Under her leadership, Pegasus puts people at the center of its strategy — believing that in a saturated market, exceptional service delivered by a well-trained team is the ultimate differentiator.

SPECIAL - Three Hidden Leaks Draining Your Make-Ready Budget - Adrian Danila

Adrian Danila breaks down the three hidden leaks that drain make-ready budgets across multifamily portfolios — and what operators can actually fix starting this week. Two properties. Same submarket. Same owner. One pays $400 to paint a two-bedroom — the other pays $1,100. Same scope, same week. Nobody at corporate knows.