The Service Center

Lesley Wong - Guest Focused Hotel Design (Part 2 of 2)

Drop me a text! [https://www.buzzsprout.com/twilio/text_messages/1844427/open_sms] [Episode 30] Support The Service Center!: https://www.buzzsprout.com/1844427/support [https://www.buzzsprout.com/1844427/support] Lesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operationally function for operators. Lesley graduated from the New York School of Interior Design and honed her skills in design and construction with Four Seasons Hotels and Resorts. She has operated her own design firm from nearly 10 years, working with brands including Comfort Inn, Best Western, IHG, and Hilton on creating unique, boutique hospitality environments.   You can connect with Lesley on LinkedIn: linkedin.com/in/lesley-wong-hotels [https://www.linkedin.com/in/lesley-wong-hotels?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3B6%2Fm2CrclTbOgRsy7kriA0A%3D%3D] or visit her website at: lesleywonginteriors.ca [http://www.lesleywonginteriors.ca/] ----- Host: William C Murray, PhD: William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.   William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------ Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share [https://theservicecenter.buzzsprout.com/share]  Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca [william@theservicecenter.ca] LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ [https://www.linkedin.com/in/drwilliamcmurray/] Podcast art: Jack Designs a Graphics Company Support the show [https://www.buzzsprout.com/1844427/support] Support The Service Center!: https://www.buzzsprout.com/1844427/support [https://www.buzzsprout.com/1844427/support] Support The Service Center!: https://www.buzzsprout.com/1844427/support [https://www.buzzsprout.com/1844427/support]

Lesley Wong - Guest Focused Hotel Design (Part 1 of 2)

Drop me a text! [https://www.buzzsprout.com/twilio/text_messages/1844427/open_sms] [Episode 29] Support The Service Center!: https://www.buzzsprout.com/1844427/support [https://www.buzzsprout.com/1844427/support] Lesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operationally function for operators. Lesley graduated from the New York School of Interior Design and honed her skills in design and construction with Four Seasons Hotels and Resorts. She has operated her own design firm from nearly 10 years, working with brands including Comfort Inn, Best Western, IHG, and Hilton on creating unique, boutique hospitality environments.   You can connect with Lesley on LinkedIn: linkedin.com/in/lesley-wong-hotels [https://www.linkedin.com/in/lesley-wong-hotels?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3B6%2Fm2CrclTbOgRsy7kriA0A%3D%3D] or visit her website at: lesleywonginteriors.ca [http://www.lesleywonginteriors.ca/] ----- Host: William C Murray, PhD: William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.   William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------ Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share [https://theservicecenter.buzzsprout.com/share]  Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca [william@theservicecenter.ca] LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ [https://www.linkedin.com/in/drwilliamcmurray/] Podcast art: Jack Designs a Graphics Company Support The Service Center!: https://www.buzzsprout.com/1844427/support [https://www.buzzsprout.com/1844427/support]

Anne Marie Johns - Saying Yes to Opportunity (Part 2 of 2)

Drop me a text! [https://www.buzzsprout.com/twilio/text_messages/1844427/open_sms] [Episode 28] Support The Service Center!: https://www.buzzsprout.com/1844427/support [https://www.buzzsprout.com/1844427/support] Anne Marie Johns is the General Manager of the Fairmont Tremblant. She has been a leader in the lodging industry for over 30 years across 11 hotel properties, with extensive experience in sales and marketing, along with operational management. In 2021, she received the Pinnacle Award from KML as Hotelier of the Year. You can connect with Anne Marie on LinkedIn: linkedin.com/in/anne-marie-johns-35837326 [https://www.linkedin.com/in/anne-marie-johns-35837326] ----- Host: William C Murray, PhD: William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.   William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------ Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share [https://theservicecenter.buzzsprout.com/share]  Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca [william@theservicecenter.ca] LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ [https://www.linkedin.com/in/drwilliamcmurray/] Podcast art: Jack Designs a Graphics Company Support The Service Center!: https://www.buzzsprout.com/1844427/support [https://www.buzzsprout.com/1844427/support]

Anne Marie Johns - Saying Yes to Opportunity (Part 1 of 2)

Drop me a text! [https://www.buzzsprout.com/twilio/text_messages/1844427/open_sms] [Episode 27] Support The Service Center!: https://www.buzzsprout.com/1844427/support [https://www.buzzsprout.com/1844427/support] Anne Marie Johns is the General Manager of the Fairmont Tremblant. She has been a leader in the lodging industry for over 30 years across 11 hotel properties, with extensive experience in sales and marketing, along with operational management. In 2021, she received the Pinnacle Award from KML as Hotelier of the Year. You can connect with Anne Marie on LinkedIn: linkedin.com/in/anne-marie-johns-35837326 [https://www.linkedin.com/in/anne-marie-johns-35837326] ----- Host: William C Murray, PhD: William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.   William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------ Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share [https://theservicecenter.buzzsprout.com/share]  Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca [william@theservicecenter.ca] LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ [https://www.linkedin.com/in/drwilliamcmurray/] Podcast art: Jack Designs a Graphics Company Support The Service Center!: https://www.buzzsprout.com/1844427/support [https://www.buzzsprout.com/1844427/support]

Altaf Sovani - Labor Crisis in Hospitality (Part 2 of 2)

Drop me a text! [https://www.buzzsprout.com/twilio/text_messages/1844427/open_sms] [Episode 26] Support The Service Center!: https://www.buzzsprout.com/1844427/support [https://www.buzzsprout.com/1844427/support] Dr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusing on hospitality, tourism, and education sectors. Altaf has over 27 years experience as a hospitality educator, with 13 years as the Academic Chair with the School of Hospitality and Tourism at Algonquin College in Ottawa, ON. In 2022, Altaf published his book, “Labor Crisis in Hospitality, Tourism & Event Industry – Finding Innovative Solutions for Recruitment and Retention of Millennials”.  You can connect with Altaf on LinkedIn: linkedin.com/in/dr-altaf-sovani-76743520 [https://www.linkedin.com/in/dr-altaf-sovani-76743520] His book can be found at most booksellers, including Amazon (https://a.co/d/4F3CceO [https://a.co/d/4F3CceO]) and Indigo Books (https://www.kobo.com/ca/en/ebook/labor-crisis-in-hospitality-tourism-event-industry [https://www.kobo.com/ca/en/ebook/labor-crisis-in-hospitality-tourism-event-industry])  -----  Host: William C Murray, PhD: William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.   William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------ Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share [https://theservicecenter.buzzsprout.com/share]  Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca [william@theservicecenter.ca] LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ [https://www.linkedin.com/in/drwilliamcmurray/] Podcast art: Jack Designs a Graphics Company Support The Service Center!: https://www.buzzsprout.com/1844427/support [https://www.buzzsprout.com/1844427/support]