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Weirdos In the Workplace

Podcast von Erin Patchell

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Weirdos in the Workplace is a podcast about building successful organizations through servant leadership, fostering creativity, high performing teams, and trust-based healing cultures. Join us to learn how embracing "weirdness" can lead to better workplaces.

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Episode Transforming LinkedIn Bullying Into The #DecideToBeKind Movement ft. Shelly Elsliger Cover

Transforming LinkedIn Bullying Into The #DecideToBeKind Movement ft. Shelly Elsliger

Intro: Shelly Elsliger, founder of Linked-Express, is a celebrated LinkedIn Trainer and Social Connection Maker. Founder of the #decidetobekind movement, she tackles online bullying and promotes a culture of kindness. Recognized by the National Women Speakers and a Forbes contributor, Shelly is a voice for diversity and psychological safety in the workplace. In her personal time, she enjoys pickleball and supports animal welfare in Nova Scotia. Writing a book, almost done, "From Connections to Protection: combating bullying on linkedin" - coming out in early 2025! Stay in Touch with Shelly: https://ca.linkedin.com/in/selsliger [https://ca.linkedin.com/in/selsliger] To learn more about Shelly and her Services: https://linkedexpress.ca/ [https://linkedexpress.ca/] Bullying on LinkedIn is a little bit more discreet and it's not in your face like it is with some of the other social media sites you have to be very diligent. If you're dealing with a bully, don't think anything goes past them. And just remember that they can just come up like a chameleon and, and, and change their spots. Welcome to weirdos in the workplace. The podcast that celebrates authenticity, transparency, passion, and purpose in our world of work today. I'm your host, Erin Patchell, and welcome to Shelly Ellslager, my friend. Hi, Shelly. Hi, thanks for joining me. Thanks for having me. My pleasure. Uh, Shelley Elsliger is the founder of linked express. She's a celebrated LinkedIn trainer and social connection maker, the founder of the decide to be kind movement, hashtag decide to be kind. She tackles online bullying and promotes a culture of kindness. She's been recognized by the national women's speakers and is a Forbes contributor. She's the voice for diversity and psychological safety in the workplace and in her personal time. She enjoys Pickleball, uh, and supports animal welfare in Nova Scotia. And Shelley, I was so excited just right before the show that you're going to be an author soon in early January, February 2025. Um, book called From Connections to Protection, Combating Bullying on LinkedIn. That's amazing. You're so cool. I love you. It's great to talk about it, actually. Thank you. Getting it out there early. I like that. Yeah, that's good. Yeah, no, no, no. Um, I mean, you're probably one of the most prolific LinkedIn, uh, trainers that I've ever met. Um, so, you know, that's pretty, I think that's pretty neat. You know, you're, you've deep dived right in. Yeah. I don't know my life without LinkedIn, to be honest. I, I, it's just such a big part of what I do and what I help other people to do and achieve. So I just feel it's just a part of my regular everyday life. Every day, but. I've been using and promoting LinkedIn for a long, long time. Yeah, I actually love LinkedIn. I am not a fan of other social media platforms, mainly because I think, you know, the discussion kind of we're, we're going to be talking a little bit about bullying and online bullying today and, you know, and just being a, just a. Big, big jerk all around, you know, people being jerks. Um, but I find like, like Twitter or X, you know, even like Instagram, Facebook, uh, Twitter, YouTube's terrible nowadays. You know, you can't look at a comment section without. Without just having it turn your stomach anymore, you know, um, anyways, we're going to go down that rabbit hole, uh, further, but I want to know, like, how did you get so invested in LinkedIn? Like, tell me what that journey was like for you. So it's interesting how you know my relationship with LinkedIn became more than just the average person I mean I, I was an educator as a career development specialist I mean still am in many ways but that took up a big part of my career so there was. LinkedIn had, like early on, had a contest and about what would you do, you know, if you were a LinkedIn trainer, how would you take LinkedIn and, and make LinkedIn something that would, um, improve, uh, somebody's, uh, life or a group of people's lives. You know what I mean? What would you do? And I had the idea that I. Would create this workshop or series called LinkedIn and High Heels, and there's a story behind that by Hilton, but that I would create something for women business leaders called LinkedIn and High Heels and, um, to, to get them to rise up. So, you know, you can wear anything you want, but to rise up to the occasion, and how you could brand yourself effectively. On LinkedIn and get over imposter syndrome and really create a space, um, as a woman leader on LinkedIn. And so when I presented this, and the funny thing is, is that I really didn't have an idea. So I presented it, won the contest, went to Calgary, ended up, you know, at this conference, which was kind of like the, what I won, um, ended up at a coffee shop. I'm standing in line. I see somebody with the LinkedIn. jacket on. And of course, I know everything there is to know. So I decide that I'm going to pay a latte forward. And I'm going to, all of a sudden I got this idea, I'm going to call it a LinkedIn latte. So person orders and I come up and I say, I'll pay for that, you know, I'll pay that forward. And so then I said, and here's your LinkedIn latte. And then anyway, we ended up sitting down and had an interesting conversation. Two hours later, when we should have been at the conference and networking, we were kind of like chatting. And then this whole idea came up that I, about what I had presented and why I had won and all of this. You know, the whole story behind it, and it, it just, let's just say that coffee, and I think coffee is so powerful in creating relationships and opportunities, and I, I use the LinkedIn Latte thing ever since, but, don't trust anyone who doesn't drink coffee, by the way, yes, but it doesn't even have to be a coffee, it can be anything. It's just that whole idea of social, like I call LinkedIn Latte everything, um, you know, but the whole idea of just. Using something to create connection. And with that coffee, I ended up being introduced to some key players at, at LinkedIn and people who liked my ideas and people who supported me and, and I ended up. Just becoming kind of this. I don't, I don't want to say I was part of the LinkedIn team I wasn't at that point but it was somebody that they were looking at as you know somebody as a speaker somebody they could trust, because at that time we got to remember this is quite a ways back it doesn't happen today. But they were looking for people who needed, who could, you know, spread the word and help people learn about their LinkedIn, uh, learn more about their LinkedIn experience and their LinkedIn profile and optimizing their profile because that's not really what LinkedIn Canada does. It's not what they do either. Right. They're for sales. That's how they make money. So anyway, so it transpired and it grew. And then I ended up actually working with LinkedIn, like working with LinkedIn as an external liaison for University of Toronto for, um, uh, for a three, a three year period and actually working on LinkedIn learning and optimizing your profile. And so that was a significant, um, three year stint of working with LinkedIn, like working in that capacity. So, yeah, so that's how it all transpired. So that's quite a ways back. And ever since then, ever since being. Having the opportunity to present what I would want to do with LinkedIn, um, ever since then, I, I've been a believer and I, I am just promote it wherever it can go. And right now in 2024, it's no longer optional before it was, it's no longer optional today. No, I agree. I'm shocked that When I see people that aren't on LinkedIn, um, and I don't know how they, I don't know how they, they support their own careers, you know, I guess they're just happy with the job they have. And that's great for them. And I hope that they never lose it. No, like that. And that is the issue because many people think that they only should be on LinkedIn for a job. If they're not looking for a job, then hey, let me get off LinkedIn and then go back if I need a job. And that creates so much havoc with your space on LinkedIn. Mm-Hmm. , your, your algorithm. Mm-Hmm. , um, how your algorithm runs on LinkedIn and, and actually you're not, you're doing yourself a disservice because LinkedIn is actually a networking site. So if you're only on there to find a job, then you're taking away all of the, all of what has to happen on LinkedIn to lead up to, to that, you know, you're not building those connections. You're not building trust. You're not showing your expertise. You're not working with the LinkedIn algorithm by, you know, only coming in when you think you should. And that's just totally like a myth. It's just because LinkedIn is at the end of the day, a net, a networking site and everything is grounded in. You're like, let's put it this way. You're like ability score on LinkedIn is how well you network. Right. Yeah, that makes perfect sense. Um, and it's, it's, it's like, you know, demonstrating your expertise anywhere else in the world to, you know, LinkedIn is just, you know, it's, it's, um, Kind of like a microcosm of the rest of the world, right? It's just like condensed into one space. Um, so the opportunity is huge if you can take advantage of it by demonstrating your expertise and like sharing knowledge and ideas with people, you know, connecting with interesting people, getting curious. Um, I do find like, this is why I love LinkedIn so much. It's because it's, it feels like the majority of people there, Have like kind of that growth mindset that you, you want to cultivate with your, in your network, or at least I do. The people in my network, you know, tend to be doing interesting things. They're curious. They're starting businesses or starting interesting projects or volunteering. They're getting involved in their communities. Um, and I think that's amazing. And so when you told me that there's actually, um, this, this rather, you know, surprisingly large group of people that are actually using LinkedIn as like a tool for bullying, um, and then there's sort of like a dark underbelly. I was so surprised. Um, can you, can you lead us into that a little bit? Yes, I mean, it's not, you know, I wish I could say that LinkedIn could hide itself from bullying. I, and I don't say this, and I talk about bullying on LinkedIn a lot. Um, and I don't say it to discourage people from using LinkedIn. I mean, I'm such an advocate for LinkedIn. But I, you know, LinkedIn is one of those sites where people Go in sometimes blindly like they they want to go in believing that we're everyone's professional and everyone is going to take that professional space seriously. And, um, lift each other up and it is nice to believe that and for the most part, bullying on LinkedIn is a little bit more discreet and it's not in your face like it is with some of the other social media sites. So, because of that, many people don't suspect it there. And, but it's, it exists, because at the same time. Naturally, there are people, jealous people, um, angry people, um, frustrated people and LinkedIn can be kind of a really good place for them to, um, take out the, those feelings. And, um, bully or harass people is a way for them to, um, gain power. I mean, bullying on LinkedIn is no different than bullying any place. Um, bullies are, have, um, a need or a desire to, um, lash out at others as a way to mask their insecurities. And when you're dealing with LinkedIn in a professional site. You're dealing with a lot of power players, you're dealing with jealous colleagues, these are just the potential. You're dealing with people who are very opinionated, and I mean that in a very exaggerated way. And you have people who are wanting the attention and not knowing how to get it in any other way. Right? And then you have what I call podmasters. And they are the, the ones that look like they're your best friends and act like they're your best friends and look like they're really looking out for you, but they're not. And they, they go after you and control you in a way to, to, that looks to you like support or feels like support and inclusivity, but it's actually not because as soon as you make a wrong move. You're also from the group, and that can be very difficult for many people. So it exists. It can just be not as not as visible to people looking in as like YouTube, Facebook, Instagram. Right. They can be much more visible. So, you know, my idea is that we have to know about it to do something about it. We don't have to know about it to run away from it because bullying exists everywhere. Um, but we have a chance by learning and opening ourselves up to understanding how it plays out to do something about it when we're in that situation. And I think that that's what's important to me because I've had bullies in my life. And when I became old enough to, to understand it and to do something about it, I decided to become a true advocate and do something about it. And because LinkedIn takes up so much of my life. Learning about some of the stories that I have over the years, just kind of like those stories kind of did it for me like they kind of like the like where I was going with LinkedIn and kind of just created another space that I could that I found myself in been very passionate about because It's not something that's talked about that often when it comes to LinkedIn, but something that's really important to talk about. A hundred percent. And I think it's, it's, you know, when you go on Twitter, when you go on YouTube, it's, you see the comments, it's kind of easy to ignore them in a way because you're ready for it. You know, you're ready. They're there, you're, you're kind of your guards up, you know, and I know sometimes I've posted some, you know, YouTube videos, like weird as in the workplace videos, uh, and there have been quite a few, usually they're in the DEI or, you know, inclusion space. Which is very sad. And those are the videos that get targeted the most, you know, by online bullies and dissenters and people who are just philosophically opposed, you know, to, to being kind to others, essentially, you know, and actually including others and considering others. So, um, which it sounds crazy, but, um, you know, they're, they're, they're out there. So, yeah, but, so, but, but the, the point is, um, you don't expect that on LinkedIn. Right. So, you know, I think that it is. harder to handle when you're not expecting it. You know, when you're, you feel like you're, you know, in a space where you can be authentic and let your guard down and then, you know, then it hits you and then something happens. Um, and that's probably even, that's probably that much more traumatizing, I would think. It is. And, and it's happened to several people and, um, it's, it's so, um, impactful that I mean, you know, I could tear up at some of the stories that I've heard over the years because you, you know, most of us go into LinkedIn with so much trust and we're remote. We're doing is we're going on LinkedIn because we want to open that open our, how do you say that? Our circle of trust. We want to open that by going on LinkedIn. And then what happens when we do encounter a bully, our, our, our power, our trust. Like it, it, we suddenly, suddenly something happens and we're just not expecting it. We're not expecting that that's going to happen. Right? So, so what happens is it just may, it, it, everything it, that we've gone into LinkedIn with thinking about and imagining and, and that, that, that circle that we want so badly to, In large suddenly has been disintegrated with with with a remark or, um, with bullying or harassment and it closes people down it. It it's sometimes unrecoverable for some people, they just can't come back, they leave the platform like it because it's so they just went in there with a sense of trust and they didn't suspect anything. So when that happened, it was so devastating that the result was devastating as well. And that's why I'm happy to be talking about it and writing a book about it. Because. Awareness will is key awareness is that you go into LinkedIn, but you still have to have kind of and I call it like, you know, a bully alert system. And just be aware that it can happen because LinkedIn is not immune to bullying, LinkedIn is not immune to it. It's just. It may show up in different spots. It may hide its ugly head. And it's easy to hide. Bullies can easily hide on LinkedIn because they can use What's there for them, like direct messaging, they can put things in like a really crowded, like, um, let's say a post does really well and they can take that post and manipulate it in some way, shape or form. So there's just little, little way, there's, there's more ways to do it on LinkedIn that is not as outward as you would see on some of the other sites. Yeah, I mean, yeah, I think it's very interesting, especially if you're someone who's new to LinkedIn, you know, that that phase that those first several weeks or months when you're on LinkedIn, or if maybe you're coming back, maybe you've had an account for a while, but you've never really been active, you know, and you decide to become active on LinkedIn, those are like really vulnerable moments, you know, like it's usually people are stepping way outside their comfort zone when they begin to become active on LinkedIn. And so, you know, I can see that that would, that would be very difficult. Um, I have a lot of experience with bullying as a younger person. Um, we were bullied, bullied pretty profoundly, uh, you know, in, in, um, you know, when, in the younger years, um, And, uh, yeah, so I, I mean, I, I've never tolerated it with anyone. It's one of my major triggers. You know, even I've, we've been walking with my husband on the street, you know, seeing kids bullying another kid and I will lose my shit, Shelly. I will literally like, I will, I will go off, you know, and, and I'm not like saying we should go yell at other people's kids or whatever, but it's happened once or twice. You know, like it's just it's just such a big trigger like you should never treat people with disrespect. You know, I get it. I get it. Yeah. I don't I don't sit back and I, I can be pretty quiet, Matt, like my manner is kind of quiet. But when it comes to that I become somebody different. I, I, because I was bullied, um, and that's how the LinkedIn and High Heels came out, which you can talk about later, but I, um, yeah, it's a trigger for me as well. And it's a trigger for me on LinkedIn as well. It's, it's like when I see it, because I became a CSI on LinkedIn for a year and reached out to people who had no, who were no longer active because I did a changemaker series for about three years where I, Every month, pretty much every month, I had a change maker series on people that I had become acquainted with or even friends with on LinkedIn. And suddenly I saw people dropping off and not being there anymore. And so reaching out to them or finding them through another method and then hearing their stories. It just broke me. It really broke me because, you know, what happened when I was younger broke me as well. I mean, I recovered. I took that adversary and, you know, that adverse situation when I was, you know, 12 and 13, and I, I turned it around so that I could, you know, That I could do something good. Um, but it breaks me when I see it. So when that happens, I, I become a different person because I can't just let it happen. Yeah. Yeah. I'm a psycho. Like they will never do that again. I guarantee you. I'm yeah, for sure. Um, and we're in it, you know, if my kids, if I see my kids even, cause I've got three, they're teenagers now and they're very well adjusted somehow. Um, but, uh, you know, if I ever saw any of that behavior from them, even to each other or to other people, that was the last time they ever did that. Believe me, I can be scary. Like, you know, nothing scarier than a person who's been bullied and who's an anti bully. Yeah. Yeah. Yeah. Yeah. And we have to, anyway, I think they need, they need people like us. Yeah. So how can everyone kind of keep an eye out for this kind of behavior? And what do you do if you notice it? So there, uh, so there are different things that can show up on LinkedIn, which is a form of bullying. You know what? I always say, go with your gut. Cause I've been told that over the years, if it doesn't feel right, then it probably isn't right. You know, if somebody, so I had a bully recently, people would not call that person a bully, but I am calling that person a bully. And the reason I say that is because I really don't put out anything on LinkedIn that I don't know something about, you know, I mean, they don't go there to be anybody else or I don't, you know, I have the, the things that I've honed the, the, you know, my expertise that I've honed. And I usually really am very aware, and I plan what I'm going to share. And I share from the perspective of, of knowledge, like I, like I, I know, or it's an example or a story or some expertise. Sure. So anyway, this one person I've been in, you know, career development, like I said, a long time over 20 years. And I put out something about, um, a resume and I, I told people not to post their resume on LinkedIn. And I'll tell today, do not post your resume on LinkedIn. Anybody can download your resume on LinkedIn, and that is a great way to say, okay, take my identity, you know, if you want to, that's it, you might as well just invite people post their whole resumes, like with their addresses and everything. Yes. Okay. Yes. And they posted in the featured section or they posted. Now, if you post it for a recruiter in the private section, that's different. Nobody accesses the private place to for jobs because that's private. That's only between you and the recruiter, which is you're sending your resume in for a particular, you know, job that I'm not meant. I'm not talking about that. I'm talking about like the featured section, people featured section to post the resume. And for people now, if you want to do a resume, but you with the understanding that none of your contact information are on there are no identity of work, you actually like work because that can go back to something like, you can't leave, you can't put a resume up there that could lead to any anywhere like you know, so. But most people are not aware. So the majority, I can go on and if I find somebody with a resume, chances are that resume has not been edited in any way or docked any way to make it, um, okay, confidential, confidential and private. And you're just basically putting it up there, but you don't need to put it up there. Somebody's going to ask you for your resume. If you're a job seeker, they're going to ask you, they need to, I mean, your resume, like your LinkedIn has, I mean, most of the qualities of your resume anyways, I would say, you know, of course your resume, I mean, it's your story, it's your journey, but at the same time, you're still doing your work experience. You're still. Um, and you don't need to put your resume up there so I, I gave this advice. This one person who told me that's not true. People can put their resumes up there. And at first that was fine. People can have their opinions. LinkedIn is built for sharing opinions, of course, but she was inviting people into the conversation, her, her friends, she basically telling me, no, it's not that way, and then it turned into. A direct attack at my knowledge. That's where it started to feel uncomfortable. Yeah. No kidding. I can't even imagine. I didn't do anything at that time because bullies want you to react, right? So I know this, but sometimes it's so hard not. So I got caught up in reacting at the, at the beginning. And then as people came to support, um, her, uh, I kind of like, Yeah. Yeah. Yeah. Backed away a little bit. Okay. I could see that there was, you know, a bit of, um, unhappiness around the fact that I wasn't responding. Okay. But I didn't respond. I let it go. I didn't block anybody at that point. I didn't report anybody at that point. I didn't really do anything about it. I just eliminated myself from the conversation. Hmm. Skip a week. I put out something else. Same thing. Challenging me. The same person? Same person. Challenging me on another issue. That's so weird. Like why? So weird. But I was not surprised because as I said, if it feels that it's not right, you know, it's not right. And I wasn't surprised when she came back. So basically it got to the point that anything I posted, um, she would come back. With, with some kind of attack on what it was her, like, what were her qualifications? Is she like a competitor or something? Like, what's the deal at all? Like any ter, which I was surprised about because like, you know, if you're in human resources, I would really never work with. Right. Yeah. Yeah. Well, and I mean, you're kind of like announcing that you're, you're a big old jerk, you know, you're a big old jerk. And why would you be looking on LinkedIn in the featured section for somebody's resume? Like if you want somebody's resume, you know that that's private, that's private information. I mean, of all people. You know, of all, of all backgrounds. So it was really surprising for me, but I think it was more personal than anything. And for, and not that there's any personal relationship, I don't have a personal relationship. I just don't think that either. She didn't like what I said, or just, I was the target that she decided to target. And, um, I became a target and I could see it. And so there came a point when I. Started to be feel very anxious when I would go and post on LinkedIn and I feel very comfortable on LinkedIn. It's not a space that I feel. Uh, I feel good on LinkedIn. And so right away I said no. As soon as I feel like that, no, I can't go any further. So I decided to do what I had to do and I, I had taken screenshots I had taken because I was gonna block and, and, and, um, eliminate all the, those conversation. Mm-hmm, . But you can't do that until you. Record everything, because LinkedIn will take, it'll only take seriously as much as you can provide, as much as the evidence you can provide. So I did all of that, I took all kinds of screenshots of the conversation, what was said, even, and so then at one point I even got a DM, a direct message from that person, saying that I should stop putting things out on LinkedIn that are wrong, I'm going to ruin my credibility, and it was horrible. So I thought, no way is this going to be my experience on LinkedIn, so I'm going to get my, you know, I'm a bully advocate. I know what to do, and this is a perfect example to do it. And I just went about, I, I reported her. I sent in all the documentation, because when you block somebody, they can't see anything from you, and you can't see anything from them. And so it's great. It's a lot more effective than just unfollowing or, um, you know, discontinuing the connection. Um, so that was important and I reported to LinkedIn and I do know that she got a warning of what she was doing. Because it started off with that one post, but then it ended up being three or four before I did anything about it. And that was long for me, but there was kind of a reason why I let it go, I normally wouldn't, but I wanted to use it to teach people. And I wanted to, uh, and I, I'm using it as a, as a teaching moment, but when, you know, it didn't feel good at the beginning. And as much as, just as I expected, it became something and the more that it happened, the more, um, aggressive the, the, the conversations became the more, um, like, I'm going to say Sally, you weren't doing what you were told. So, you know, yeah, like just really, really, it went from being just challenging to, um, To being aggressive. And that's what you understand a bully and behavior. And so I, um, and then I put a stop to it after, after that, but that was my most recent encounter. Yeah. I'm really sorry to hear that you had to have that experience. Yeah, it wasn't pleasant, but at the same time, I know how to handle it. Right. Like I, I, and that's. I guess that was another reason why I started the book. I had been putting information away for the book. Um, that incident there told me that I had to start writing the book, get it out there because unlike, I mean, there are a lot of people being bullied and much worse than what that example much worse than what I was harassment. Like that's legitimate harassment. Yeah. Yeah. People have been. You know, and we can talk about that, but there have been other, other examples that are much worse, um, in the end, some have been taken offline, some have been taken offline, the bullying continued offline, and so that could, that can be. You know, pretty, pretty detrimental and friend as such. So if someone feels like they're being bullied, obviously, like if you feel like you're being bullied, reach out to somebody like Shelly or even myself, like I'm always happy to jump in and, and support people as well. But um, what, where, where do people actually report? Like how, how, what's the process look like if we're actually reporting something? On your profile, there's actually different places that you can go to, but we'll give one for example. So if, so in my case. When that person, um, sent that, sent that message, as soon as she sends the message in the, the, the conversation, there are three dots on the top corner, right? If you hit that, those three dots immediately, you can do something. So there will be different options. You want to report this? Do you want to block this? Do you no longer want to follow this person? It depends on what your relationship is with this person, but they'll ask you a different answer. Um, or do you want to block, uh, do you want to report? So I hit at that point, I hit, I want to report and then it'll give me different, different options. Okay. And you have to pick the option that relates to the situation. Okay. So record, record everything first, like take screenshots. Um, but I asked you for it. Okay. They're going to ask you for it. Okay. So take, take the screenshots you need to take, report them through LinkedIn. Um, and then what are the consequences through LinkedIn if they're reported? So LinkedIn will either. So there's different things. I mean, I think LinkedIn has a long way to go in, in terms, but I mean, you've got to remember that there's a billion, over a billion people, right? So it's not like they can implement anything and it. I just want to say that the blocking, I have to say this because a lot of people don't know this, but the blocking feature didn't come originally when LinkedIn started. Blocking feature came in about 2014 when a woman who was being harassed on LinkedIn won a lawsuit against LinkedIn. Okay. And because of that lawsuit that she won. Um, LinkedIn had to implement the block feature, right? So, every time LinkedIn does something, it's, it's huge. It's big. So, they, it doesn't happen overnight. So, the more that you have, the more they will respond to it. And, many people have been disappointed. You know, when I talk to people who feel that they've been bullied, they've been disappointed with some of the responses that come from LinkedIn. Like, it doesn't meet. The requirements. Mm-hmm. Of being considered bullying or harassment. And so then when that happens, if LinkedIn is not gonna support you, that means LinkedIn is not going to do anything on, on the end of that individual. Right? So that means it's in your hands to do something and that's when the blocking and anything like that else that you can do. Um, because if LinkedIn doesn't make a move and sometimes they don't. Then it's up to you to just protect yourself in that way, and I think the blocking feature at this point is basically the feature that you have to not engage with that person. Now there have been some people, you know, there are people that go above and beyond real heavy duty bullies who will make fake profiles. And when it's a fake profile, then, and you don't know, that's why when, when it comes to, um, weeding out these fake profiles, again, you can report it to LinkedIn. If it's a big profile, if you feel it's a big profile and there are really like, you can spot a big profile. If you really look. Because if that person has built a profile and they have two connections, uh, you know, there's certain little things like that that you can, that you can kind of get an idea if you look close enough. So, you know, if you have had a bullying experience, and you just feel that that person may be somebody that's not going to stop or, and maybe you won't even know. Just remember when these invitations to connect are coming through, make sure to do your due diligence by looking at that person's profile, because you, you can be you, you can be responsible and you can find those spammy. Um, those spammy connection requests and the, and, and, you know, there, I, I'd like to just give an example of what I mean. So there was a rabbit hole there. Sure. So there was a connection of mine. Uh, who is, you know, I was quite close to and a friend as well when I was living in Toronto and there was a situation, uh, with an ex and, um, the ex was stalking her on LinkedIn, New Worship, obviously, um, and it got pretty bad because there were comments made in order to have her fired from her job. Um, there were all kinds of, like, insults and, um, DMs and, and as soon as she would block, um, him, he would just do a new account. So, um, she did screenshots of all of these accounts and eventually LinkedIn listened to her, but at the beginning they were not listening to her. So she took it in her, in her own hands, like she reached out to me, which I was happy about and said, You know, this is happening to me and it's, it's, it's ruining me like I, I can't sleep, I can't eat. And I said, this is what you're going to do. This is what you're, you know, you have to make sure you're being diligent. You know, some people just accept connection requests, like, you know, they're falling from the sky and, and don't, It's not a, you know, connection request when you're dealing with bullying behavior, you have no choice, but to be diligent when you're looking at the connection requests that are coming your way, unless, unless you know, or unless you're pretty, unless you can look at the profile and know immediately that, that it's fine. But if you're kind of doubt, then you don't want to do that. Use your gut instincts, have a bully because you know, bullies are smart. And even if you have mutual connections, that doesn't necessarily mean anything. Cause like, you're right. Some people just accept anyone, you know? So even if you've got mutual connections, that might not mean anything. So you have to be very diligent. If you're dealing with a bully, don't think anything goes past them. And just remember that they can just come up like a chameleon and, and, and change their spots. And it's just the same bully just in a different, just in a different profile. But if you look deep enough, if you look, Diligent enough. Most of the time they haven't had a long time to build their connections. So if you just look at that one piece of evidence alone, you know, and just, you'll get it. You'll get it. You'll feel it. And I think that that's just one thing you can do. Um, and, uh, anyway, that the person that I was referring to that had that bullying case, you know, Went off of LinkedIn for a year and a half after being bullied so much that she couldn't handle it, and it was so sad to, to, to see that happen to that degree. And, and it's just so it's just important to be aware that it exists and it happens and, um, and people take it online because they can use something like your job, something that you're close to something that's important to you. They can use that and what they're going to go after. And that's what makes LinkedIn attractive for bullies in that way, especially when it comes to using your. professional, the professional side to dig in and throw that knife or whatever you want to call it into the, uh, into the steak. I love it. I'm the worst metaphor person in the world, by the way. I mix up every single metaphor. So I was just waiting for what you were like, what's she going to say? Which, what are we throwing the knife into? Um, I love it. Um, if there's, okay, so You, you work with a lot of people who are, you know, new to LinkedIn, you work with folks to get them from, you know, kind of a basic level to kind of an expert level. What is the best reason we've, we've talked a lot about like, you know, some trials and tribulations here with LinkedIn, but what is really the best reason to use LinkedIn in your opinion? Community, the, the power of community. I mean, LinkedIn for me, well, it's all about community. I think. Communities are powerful. Um, and it's an incredible place to build community and I mean a global community. I'm a person who, you know, I've traveled, I, I just, I'm in diversity, equity, inclusion is another part of my, you know, portfolio, my, my expertise. So it's so important for me for that global community and even moving, like, when you think about it so I've been, you know, Since I'm on LinkedIn, I've moved probably four provinces, and I don't have all contacts, even coming to, you know, I'm in Nova Scotia now, from Toronto to Nova Scotia, I didn't have a community here. So what I did was I reached out. On linkedin and built that community so that when I came here, I could have some linkedin lattes with people and build at least that professional side and, and, you know, some have turned into be to be good friends and that provided me with the support because I'm a people person. So, you know, it. Take that out of the equation and you're suddenly moving in moving somewhere where you don't have that community like I had an awesome community in Toronto, and an awesome community in Montreal and etc etc like, I mean I had my community. And so moving here with a business. And, you know, what do I do so actually LinkedIn was. The key player in setting up that community for me, um, because I was able to come here and already schedule those kind of meetings and already feel like I know people like when we actually like, I think I had seven copies lined up when I got here. And when we actually met. It was like, there was no awkwardness, there was like no, we just, it was like we knew each other. So there's a power in that, and when you're working with new grads like I have, you know, in university and college, like, I, They may be moving if they open their opportunities to moving to different places, this opens their opportunities for jobs. And so, but many fear going to the unknown that they built community. And that's how I get them to break that fear of not moving somewhere else by building that community on LinkedIn so that they can continue building that community. offline once they get there. And so for me, it's, it's the power of, of community. Yeah. I think people need people like people need people. We are wired to need people. We are wired to connect, um, and to support each other. And I think You know, people who don't think they need people probably you need, if you're out there and you're listening right now and you think I don't need people, I'm great on my own. I call bullshit because you will be a hundred times better if you have a good community around you to support you. Um, I, yeah, I think that's true for everyone. Maybe you need community even more than everyone else does personally. Um, Yeah, and you be successful on LinkedIn, you need community because it's the community that's going to, to help you to grow. You know the power on LinkedIn isn't is really the second. So, you know your first connections. Yeah. , but the power is really in the second connections because I can introduce you, I can tell somebody else, just like I was telling you earlier about different podcasts and, and, and yeah. And you know, I, it's the power of being able to share. It's the power of being able to, um, introduce It's the power. It's, it's, it's, it's the power in building community for each other. Like, and so, yeah, it's just, it's so powerful. It's just, yeah, it's, yeah, it reminds me almost of that quote. Um, the more I know, the more I realize I know nothing at all. Right. The more people you connect with, the more you learn, the more you realize, like, wow, like my world, your world is so small. There's so much out there. You know, so many, there's so many people, like a billion on LinkedIn. And you can't be successful on LinkedIn if you, if you go in with the idea that you're going to do it alone. Right. LinkedIn was not meant for that. It's a networking site. So they base everything. On your ability to connect and engage with people, they they based everything that like ability score that I told you about. It's all based on on the power of community. It's based on the power of helping others. Um, that's what it's based on. So if you want your profile supported, if you want, you know, um, a stronger likeability score and to have a a, a stronger space and in LinkedIn, then the power is gonna rest. And how good you are with building those relationships, not doing it alone. Yeah. It's just not the platform that was built in that way, you know? Uh, I mean, the mission of LinkedIn was for professionals to help professionals advance. So, uh, right there in itself, and that mission statement has never changed. Some people create their own mission statements for LinkedIn, but LinkedIn actually has its own mission statement. Of course it does, yeah. They're, yeah, they're a business. And the mission statement is grounded in community. Um, yeah. Just before we wrap up, for starters, thank you so much for joining me today. Um, is there any way for people like, we're going to obviously add all your websites and your LinkedIn connection, like everywhere you could possibly get a hold of Shelly, we're going to put it in the show notes. So never fear, you will be able to find her. Um, but do you have any actual like public trainings coming up or do you have any like information sessions or how can people learn more about how you can support them with LinkedIn? Yeah, I mean, right now, I mean, the best way is to, you know, to reach out on on LinkedIn, I have a services page there. And, um, I mean, right now I'm in the thralls of this book and getting that done. So, yeah, I mean, and I've been visiting podcasts like this. And, you know, I, yeah, I mean, LinkedIn is always the best place to, to, I guess to connect. And because that's where I am and that's where I spend the majority of my time on social media I mean I know a lot of people will ask me what are your social media handles and. I have to think for a moment to actually get there because on LinkedIn, I mean, among the other ones, maybe for social or connecting with family in New Brunswick, but other than that, LinkedIn is where I, you can get to know me without even Yeah, you can get to know me before we actually even speak. So, uh, that's the place to connect. And I'm always happy to connect with people. Fantastic. Okay. Um, any, any final words, any, like, you know, just one more, a Columbo moment, just one more thing. I just want, you know, LinkedIn is, uh, is very powerful. And this, you know, what I talked about in regards to bullying and harassment is just a precaution. It's just to say, you know, Don't go there blindsided. If you're looking for a job, it could show up with a potential employer. Uh, it can show up within your community. It can show up from a disgruntled colleague. It can show up with somebody who's just pure jealous of all your wonderful attributes. And just remember, it is a place with a lot of people, with a lot of diversity, which I think is amazing. But at the same time, things can happen. It has a life of its own. So I just give that one piece of advice is that whether it's LinkedIn or any social media site, just go in with knowledge and go in with the idea that you're just gonna, that you know and understand what is there. And you're not going to go in and be blindsided, you're going to feel powerful. And so if something comes your way, you'll do be able to do something about it just like I have and just like many people have. And now those people that have come back after being bullied are much stronger for it and much more confident and much more and much better at living LinkedIn life with that awareness. And so it's actually something that is a good thing to know it's not something to be scared about it's something to say, I'm empowering myself I'm building confidence, and I'm educating myself. Thank you With all of the things that I need to know to navigate LinkedIn successfully and securely. And that's really what it comes down to. And you're never alone. And you're never alone. And reach out. And reach out. You know, it doesn't have to be Aaron or it doesn't have to be me. There's lots of people within your community that will be helpful and, um, be, be able to just be there if you, if you need to, to answer or need some answers or need some guidance. I mean, there are a lot of people on LinkedIn that have been there a long time, um, and, and know, uh, the ins and outs of. Getting help on LinkedIn. And so just use it. Um, and don't, and, and do use LinkedIn. Just remember that if you are, they just expect you to have it put the work in to, to provide any evidence or anything that can help your case. And that, that would, that's not different from anywhere else. So if you're listening to this and you are not active on LinkedIn, consider this your sign that you need to be active on LinkedIn because everyone's got a cool story to share. That's true. Yes, and it's a great place to, um, brand and I, and, and as I said early on in the podcast, uh, LinkedIn is no longer optional. It's, um, it's expected. So yeah, I mean, unless you're my husband and all you want to do all day is program and then everyone's just very happy for you to just sit in your little cave and program for 24 hours a day and that's fine. Nobody wants him on LinkedIn. Yeah, there are some people that will go on LinkedIn or don't believe they should have it should be on LinkedIn, but for the majority of us, we can benefit it benefit from it. Right, right, right, right. It has been a pleasure, my lady. Thank you very much for joining me. I always enjoy spending some time with you. Thank you very much. Chat soon. Chat soon. Thank you.

6. Nov. 2024 - 53 min
Episode The Art of Effective Leadership Coaching ft Laurie Fenske Cover

The Art of Effective Leadership Coaching ft Laurie Fenske

Welcome Laurie Fenske to "Weirdos in the Workplace"! Laurie embodies a lifelong philosophy of learning from every experience, embracing each challenge as an opportunity for growth. In 2016, Laurie pivoted her professional focus towards her true passion—coaching. Today, as a MCC level ICF certified coach, she offers bespoke solution-based coaching across North America and Europe. Laurie's coaching sessions are energized and focused, aimed at significantly boosting productivity, enhancing leadership capabilities, improving team dynamics, and refining communication skills. Stay in Touch with Laurie: https://www.linkedin.com/in/lauriefenske/ [https://www.linkedin.com/in/lauriefenske/] https://www.instagram.com/fscgroup/ [https://www.instagram.com/fscgroup/] For more on Laurie and her Services: http://www.fscgroup.ca [http://www.fscgroup.ca] https://www.facebook.com/FSCGroupIncorporated [https://www.facebook.com/FSCGroupIncorporated] Welcome to Weirdos in the Workplace, the podcast that celebrates authenticity, transparency, passion, and purpose in our world of work today. And I'm here with the lovely Lori Fenske. Say hi, Lori. Hi, Erin. Thank you for having me out here today. This is awesome. Awesome. Yeah. I'm super excited to have you on the show. Um, so Laurie embodies a lifelong philosophy of learning from every experience, embracing each challenge as an opportunity for growth. And in 2016, she pivoted her professional focus towards her true passion coaching today as an MCC level, ICF certified coach. She offers bespoke solution based coaching across North America and Europe. So I just want to pause there for a minute, Lori, because. As an ICF certified coach myself, you know, as part of the board of the ICF Ottawa, I'm extremely passionate about coaching. And you know, that cause we've worked working together and we've been supporting each other and have known each other for almost eight years now. So almost since you started coaching, um, I just want to take a minute. To say congratulations for achieving that MCC level, because I know how difficult that really is. I've known people that have been going through that process and it is probably one of the harder things that you'll probably do, I think. for recognizing that. Yeah, it was tough. Um, it, it is what it is and I'm glad to be on this side of it for sure. Yeah, definitely. Um, and the, for those of you who are listening who don't know what we're talking about, MCC is a master certified coach level with the ICF, the international coach federation. Um, and you re you need at least 5, 000 hours in order to achieve that. 2500 hours, 500 coaching hours. Yeah. Um, I feel like it's 40 continuing education credits. It's working with a mentor coach for at least 10 hours, um, for preview, previewing your, your client, uh, recordings, how you show up and then an exam at the end of it. So yeah, it was, it was, um, it was a long journey, but, uh, completely worthwhile. I'm so grateful that I, that I've completed that. Yeah. And I know from a few other people, friends who've, who've gone through it, they say that the 2, 500 hours is like the easy part, you know, that's the easy part. It sounds like a lot of hours and it is, but really it's, um, it's just the tip of the iceberg when it comes to getting that certification, because you have to be like, so good at demonstrating those competencies. And, um, just, you know, in that same vein. So, after I got through it, I had some ideas on how to set people up for success, because it is, you know, grueling isn't an exaggeration. And so I actually put together an MCC mentorship program that isn't just about. The recordings, because that's often what mentor coaching is, is listening to the recordings, giving you feedback. But I've made it about everything, right? About the hours, the recordings, the exam, the competencies, all of it. Because I think that people should go in with eyes wide open. And I, I didn't necessarily, which I think was part of the, part of the big mountain to climb. Yeah. Yeah. Absolutely. Yeah. Yeah. Your expectations need to be set, I think, in order to have the resilience you need to keep going. Yeah. Right. It's like, I don't know if I remember when I was like pregnant with my first child example, some people can relate to maybe, um, I, you know, they say it's going to be nine months. And so, you know, you think that's the end date and then all of a sudden you're overdue and then like those last two weeks are literally torture. Right. But if anyone, everyone told you it was a 10 month process that nine and a half weeks wouldn't feel or nine and a half months wouldn't feel so bad. Right. Right. Yeah, exactly. Setting expectations. Yeah, 100%. So, um, okay. So folks, we're going to really talk today about Um, coaching, coaching leaders specifically, um, Laurie, I, I, you know, I, I introduced Laurie, but I really didn't introduce Laurie. So, you know, I've known Laurie for quite a while. We met, um, like I said, almost eight years ago. And Laurie, I think you're one of the most competent, um, driven coaches and resilient coaches that I've ever met, honestly. And I'm, I'm. I'm just, I'm not just saying that, you know, I don't just say stuff, right. Um, you have like a persistence and a, like, it's like a focus that very few people have, and I know that that's why your clients love you so much. So, um, I really look forward to hearing what you, what all your thoughts are around leaders of leaders. Absolutely. Thank you so much. That means a lot. I have a huge amount of respect for you, Aaron. So that means a lot coming from you. So thank you. I appreciate you. Um, okay. So, you know, I'd love to like, let's begin with like the landscape right now, you know, um, we have a very complex world that feels like it's going very, very fast. Um, I think a lot of people out there will resonate, you know, with that, like, You know, kind of like the constant scramble and we're always told, we're always like told that, you know, if we're not achieving some kind of work life balance, we're doing it wrong. Right. Um, what are the, what are the challenges that you're seeing leaders come in to you with, like, what are they struggling with in their core? Well, um, you talk about work life balance and actually, um, I call it work life harmony because I don't know that those two are ever in balance, but if they can work harmoniously, so giving a little bit this week, getting it back again next week, and that for sure is something, and, and, um, You know, the craziness of remote. So I'm sitting here in Sherwood Park, you're sitting there in Ontario, um, and yet I feel like you're across, you know, my desk from me. With that, um, with that remote work comes just this expectation of never turning it off, right? Never turning it off. And, and so I do see work life harmony a lot. And, um, I, I talk to people about, you know, um, Getting selfish, right? Like, pre COVID, nobody expected you to work 14 hour days from, from your home office. You know, you were commuting, you were socializing, you were doing all of this. So, we do talk a lot about, about slowing down to, to kind of get forward. But as it relates like to the executives or the leaders of leaders that I'm seeing, you know, there's kind of, um, I guess, five top competencies or skill sets that people seem to be really gravitating towards. Emotional intelligence and, um, emotional intelligence isn't just a buzzword. You know, it's, it's something where people really need to know, um, how to manage their personal emotions. They, they need to know how they're showing up. They need to understand the dynamics of those in their, in their, in their life. In their circle, um, communication, you know, being a visionary and, and not only having the visionary, the vision in your own mind, but being able to communicate it transparently and get people energized by it, um, elevating performance, nobody wants to do poorly, but how do great leaders get the best out of themselves, their team, the organization as a whole. Um, I think self awareness is huge. The ability to really understand, um, ourselves, but, but also how do we interact with others, then how are we showing up with them? Um, and then the resilience, uh, you know, I talk a lot about, you know, You want to work with a leader who can get through a storm, but not not know what to do after the storm is a fail, right? They need to have a strategy. They need to be forward thinking, um, nimble, flexible to to really come out the other side with a plan in place that they can then communicate and, you know, get embraced and continue and continue forward. What kind of feelings do leaders, um, at any level, any of your clients have when they're coming to you for support? Um, I think a lot is humility, understanding that, um, there is, you know, coaching is not psychology. I mean, it's, it's, it's not therapy. It's a partnership. And my style of coaching is, uh, you know, through powerful questions, finding solution. So people, I think first come with a sense of humility, um, having to reach out a bit of vulnerability, which I think is actually a very attractive characteristic in a leader. Um, and I wouldn't say hopelessness, but an, an awareness, like I can't keep doing what I'm doing. How do I find something new to do? Right. Yeah, they found they've hit, they've hit the end of their capabilities or the capacities in some way. Yeah, they know they need help. Uh, do they always know they need help? Not necessarily, not necessarily. Um, in some cases I'm brought in to an organization and people are chosen to be part of a coaching program. Coaching programs are often part of a reward system, a merit system. You're seen as an overproducer, um, you're seen as a high producer or high achiever. And so coaching, you know, is put in front of you to just elevate you even more. But sometimes people come to it not understanding that, not understanding it's a time of celebration, but rather it's like, Oh, are you the principal? Cause I feel like I'm at the principal's office. Um, and they're, you know, what coaching. My style of coaching is not for any, for everyone. Um, and so there's a lot, some coaches call it a chemistry meeting, um, but that get to know you, you know, I want to hear about them. I tell them my background. I tell them my belief, what, how I see coaching, my belief in coaching. Um, How I got to be, you know, on this side of the desk, and if it's not a fit, then I'm grateful. I have quite, um, a network of coaches that have different styles than I, and I introduced them to somebody else, because if it's not a fit, it's not going to work for anybody. No. Um, yeah, definitely. Like with a positivist group, we have a coach fit guarantee, like a coaching guarantee. So, you know, if, if it's not a good fit, you know, we'll restart your program with a new coach, or if we don't have a great coach for you, we'll find one. Right. Um, and I think, I think it's so important and I think it's. Um, and I feel like we learned this the hard way, or I've learned this the hard way that if you don't get a good fit coach fit, then it, it, it really, you, you can't have a successful program at all. I think it's yeah. Like second only probably to the client's own desire for coaching, I think. Um, yeah, yeah, I always tell my clients, like, we're going to work hard, we're going to do some heavy lifting and we're going to have some fun because I never want a client to be like, Oh, my God, I'm seeing Laurie today, like, you want it to be something that they look forward to that they're excited to share their achievements with. And I have certainly, um, hung on to clients too long. I know that it's part of the learning and building out a successful coaching practice. So, um, yeah, that fit is just so important. So important. And, uh, usually it's better to quit too soon than too late. It's something I've learned more recently and still probably going to be learning, you know, for the rest of my life, most likely. Yeah. Yeah. There are some clients that just coaching isn't for them. That just isn't. They don't, if they don't believe in the value of it, um, it's not going to work. Not because it's, you know, um, um, like a magic wand, but you have to, I don't push it. I don't pull I'm shoulder to shoulder with my client in their coaching journey. And some people need to be pushed or pulled. And that just, I don't think that that works as well either, but yeah, there's a real element of autonomy and self determination when it comes to coaching. And the client has to drive the process. And that's definitely part of an ICF mindset as well. And I see if, um, Certified coaches mindset. So, um, do you have any good stories? Like obviously not naming any names, but I'm so curious, um, to hear a little bit about, you know, some of the experiences you've had with clients and I'm sure folks listening to this would love to hear, you know, what, what are the kinds of, you know, Developments that you've that you've observed. Yeah. Great question. Aaron and the one that comes to mind and I have her permission because as you know, coaching is 100 percent confidential. Um, but I do have her permission to share this story just because I think it's really cool. So I often, um, at the onset of. coaching. We'll ask a client, you know, what's the legacy you want to leave? Like, how do you want to be known? Because I think we get so committed to like the here and now we forget to think longer term. And, um, she worked in a, in a male dominated, more seasoned male dominated environment. And she was the only female at the C suite table at that point. And so I asked her the question and, and invited her to reflect on it. That was kind of, you know, an action item for her between now and, and when we met the next time. And she came back into the, into the meeting. Um, and, and she was so excited and which made me so excited. And she said, Lori, I came up with my legacy. I know what I'm building. I know what I want to build. And I was like, okay, what is that? She said, I want to be known as a powerhouse. And, and I just thought that that was so cool. And, and so as we got talking, you know, as the only female, she would be asked to get coffee or take notes or, you know, whatever, just not, I don't think from a mean perspective, but it just made sense to the other people around the table and she said, I want to be a powerhouse and I want to work on characteristics that would build a powerhouse. She said, because. I don't want them to be scared of me. I don't want them to say I'm scared to ask for coffee. She said, I wanted them to respect me so much. It wouldn't even cross their minds. And, um, she's still an existing client. She's, uh, you know, been with me typically coaching programs or, you know, about a year. Um, so she's, she's been with me for that length of time. And it is so exciting to see. I think that's a really beautiful thing. And that's why I'm so happy that, you know, her show up as a powerhouse and the success that she's having because of her mindfulness and intention. I'm being seen as a powerhouse. That's beautiful. What a transformation for her. Um, I I would love to be a fly on the wall in one of those meetings and watch her in action and see what, like, what kind of behaviors are she demonstrating, you know, as a result of that coaching with you, that would be so interesting. How do you make someone respect you so much that they wouldn't even think about asking for coffee? It's beautiful. And of course, you know, we dug deep into what characteristics. How are those characteristics displayed and how do you know that you're displaying them, you know, coaching? I mean, we, we like to take one piece to set people up for success and really focus on that, um, change of that one habit of how she was showing up and then change something else about how she was showing up. And yeah, it's been a lot of fun, uh, really a lot of fun to watch her for sure. And it probably takes you back to the five, uh, your five. Yeah. Um, top five behaviors or what are we, what are we calling that? Um, I think the leadership competencies. Okay, sure. Yeah. Um, you know, I, I recently was doing some research for a project that I'm doing in my private practice and, and Forbes even has, you know, like research on this about, you know, what leaders are struggling with and, and it felt affirming that the people I work with. Yeah. This is, you know, global, right? I don't just hear it from one or two clients, I hear it from every client in my portfolio or most clients in my portfolio, but this is like a global thing. Oh, it totally is. Yeah. This is a human thing, right? Yeah. Yeah. Yeah. We're all experiencing the world right now. And I don't know. Like leadership is leadership almost anywhere. I don't know. I mean, obviously there's certain cultural competencies that you need to learn if you're interacting interculturally or in, in different cultures, but, um, but the like people are people, right? Like emotional intelligence is emotional intelligence. It doesn't matter where you live. Well, and I think we're all leaders, and that's why, you know, I kind of articulate, um, the clients most prominent, um, or most predominantly in my, in my portfolio are executive, like C suite, um, or leaders of leaders, because I think we all lead. I mean, I, as an individual contributor, I can still lead, I can still impact. But I think it's leaders having to be mindful of their own selves. But also, you know, all of those around them and how they are leading them to greatness. Now, you, we started to talk a little bit about respect in that previous client example that you had. Um, something I think a lot about lately and you know that I've been a kind of evangelist of leadership development, um, since certainly since we've known each other, uh, and something that crosses my mind every now and then, and I'm kind of curious what you think about this is do we know how to lead leaders? You know, do. Do leaders know how to lead people? If every single person's a leader, do we know how to lead leaders? You know, and where does the, you know, one of the things, one of, I can't remember what the quote was, but it's something like to be a great leader, you need to be a great follower. And I think sometimes, you know, there's a tension that I, that I see a lot of the time, um, in organizations around, you know, the, you know, receiving feedback. So leaders are receiving feedback. Sometimes they're really good at taking feedback. And they're very, um, empathic, right. They're trying to serve everyone and stretching themselves then. And, you know, we know that we can't make everyone happy. Right. Um, and then people who are at the individual contributor level, often younger employees have a lot of ideas, you know, and I remember I was the same when I was a younger employee. You know, I, um, I thought I could do everything better than my bosses. And then it's only through experience that I realized like the actual complexity of decision making within organizations is way harder than you think it is. Probably there's a lot more that you need to consider, um, than, than you realize you do. And so are we teaching people to become leaders too soon? Do we know how to lead people who believe that they are leaders? That's kind of the So my background was completely in financial services, where I spent my, my corporate Canada career and, and there was a tendency in financial services because financial services is so much about sales that people can sell really well, well, obviously they can manage, they can lead and that's not always the case. Right. Um, you can have some of the top sales people in the world who are promoted into roles of, of, you know, people responsibility and and they don't do it, um, They don't do it. Well, or it takes them a while to get up and running with it. A bunch of different scenarios. Um, so I think, you know, are we are we getting people to be people leaders too soon was kind of your question. And I think we are if we aren't setting them up for success, we can be if we aren't setting them up for success and really understanding the expectations made what's expected of me as a leader. Um, and, and being, um, being so involved in their success as their leader. That that you really you're you're. You're, you're training the habits that, that they'll need, but they also have to have that internal desire to build out those habits as well. Yeah. And context, like, I feel like we need so much more context now than we used to in roles. How do you feel about that? Um, from, you mean the roles, responsibilities, expectations? At every level of the organization. I feel like context is, is. Um, much more necessary than it used to be. Not only because people expect it, you know, people expect, you know, I want to know why everything, every decision made, but like they need it almost, you know? And I think that you can offer people an understanding without having to divulge because I mean, transparency, yes, you, you need transparency, but you can't be transparent about every single decision. Right and and sometimes there is stuff that can't be talked about. Um, but I think if I and again, it comes down. Really? I hate to keep, you know, bringing it back to those top 5, but if if I'm a leader and I'm communicating and I'm helping my teams understand this is all that I can communicate, but this is legitimately. I think that people will respect that and, and they'll be okay with, we don't know more because there's that trust and credibility that's been established through all of those, you know, different, um, relationship building exercises as well that a leader has to go through. What's the best way for a leader to, you know, to, to actually get the true respect of their team? Um, there's so much that, how much time do you have? Um, I think it's a little bit, I think it's a little bit around, uh, you know, understanding themselves. So self awareness. Understanding their strengths and areas of development. Um, but I think it's, it's really building that trust incredible relationship right out of the gate and getting to know people. They're not just a team member. They're not just an individual contributor, but. How do they fit the overall mold or the overall necessity or needs of the organization? I think it's relationship building first and foremost. I worked for a brilliant man one time, just a brilliant, brilliant guy. It was like my first day. And he said, okay, Lori, just help me understand when I send you an email, do I have to be all like fluffy and ask how your day is? Or can I just tell you what I need? And, and, you know, as silly as it sounds, If he had spent a bunch of time asking, like how my day was, I don't need that. I don't operate well under that. And so he just kind of cut right to the chase. And I think if I know that someone needs a bit more, how was your day as a leader? I should, I should give them that so that I can help them show up as the best version of themselves. But I think it's okay to ask the question. How do you want me to communicate with you? Right. Yeah. It's like, what is it? The, um, the platinum role. Treat people how they want to be treated, right? Yeah. Yeah. Yeah. Yeah. Um, something you just said there triggered something for me. Oh yeah. You're not like a super touchy feely person necessarily. Like you don't need that. The fluff it's like, let's just get to the point. And that is something I've always appreciated about you because I'm the girl who has, who writes the email out and it's like super direct. And then I have, before I press send, I have to go back and put. all the fluff in to the email so that I don't seem like a cold robot, um, or whatever. But, and there's very few people that I can just, you know, de mask, I think, right. Because it's not an attitude. It's not, um, for me, it's not, um, it's not a negative. It's just, it's just, it's just my first instinct. And I, I'm, I'm like a pretty chill person, you know, that. But the whole point I'm making by this is you're not a fluffy person. I'm not a fluffy person, necessarily. Although I pretend to be one on TV and, uh, we are both huge proponents of emotional intelligence. All that to say, well, intelligence is not fluffy, you know, and I would love for you to just say a few words about that. Well, I think that, um, there's a difference between being emotionally, um, intelligent and, and, um, hugging people, right? Like, like, I think you have to show up emotionally dynamic enough to the people that you're speaking with. Yeah. But you don't have to put, you know, flowers at the end of an email. And, um, my style and, you know, there's a million different kind of, um, assessments out there. My style is very much Uh, in one assessment, it's called a pioneer. So if you think of the word pioneer, what is, what does that look like? Right? And that's, that's entirely me. And obviously, coaching is not about directing. It's not about leading. It's not about bossing. It's, it's about partnering. And so I do have to, and I don't waver on my own belief system. But I do have to temper my directness with certain clients. Um, and, but we talk about that, right? Um, I had sent an email to a client and after I sent it, it was like, Oh, that might've been a bit, that might've been a good one for Aaron, not such a good one for this client. Right. And so I just followed up and said, look, like, sorry, if that sounded, um, abrasive or whatever word I used, I said, I just, I wanted to get my thoughts over to you. And I just did it, you know, perhaps not as completely as I could have. And I apologize if that was offensive. And let's talk about it the next time we meet, because why would I run from that? Right? And, um, she actually wrote back and said, no, no, that's that works for me. That works well for me. But I think if I was in a leadership position and I did that, and I didn't have the vulnerability to go back and say, oops, sorry, let's talk about this, or the self awareness to even know that you did it in the first place. Well, okay. Yes. Yeah. But that's where leaders can fail. Yeah. I know that wasn't right, but let's not talk about it. Maybe it didn't go noticed. Oh, it went noticed. All right. Right. Your team is going to notice stuff, but you notice everything by the way, but step in pretty much. Yeah. Have the conversation, right? Have the conversation. And I think that's what, that's what leaders need to leaders of leaders, executive, they need to do better at having conversation. Holy moly. Well, I mean, it's so, it feels like especially certain sectors, uh, and certain industries that can be really difficult for a lot of people. Like I've heard from men in particular. You know, and, you know, I feel like this is just sort of like a, a matter of context and maybe some training and whatever, but, you know, I've, I've, I've heard from men who say that they're actually kind of afraid to say something wrong. You know, they're afraid they're going to step on a landmine. Um, I don't think, I think it's, you know, we need practice. We need to, you know, um, what, what do you, what do you say to people who are worried about stepping on a landmine in the workplace. Um, my go to is always what's the best possible outcome from that conversation. What are you looking to achieve? Yeah. And if you can articulate that at the onset of the conversation. So this is what we need to talk about. Um, does that make sense to you getting agreement? That's going to keep you focused on what you do need to talk about and and potentially not always, but potentially keep you away from the landmines. Right. Um, it is, it, it is, I would say, a far more, uh, sensitive time in, in corporate wherever. Yeah. Um, and, but I, I think it's, it's the talking about it, right? And if, if you do stand on a landmine, don't run, talk about it. Wow. Don't know where that came from. I. Apologize. Be sincere. Right? Yeah. I don't think anybody I know, I can't imagine people going into a conversation wanting to stamp on landmines. So when it happens, take responsibility. Oops. We're all leaders. We're also all human. We've already talked about that. Right? And so how do you recover from that? I think communication is, you know, a powerhouse diamond that isn't utilized enough. Yeah. Mm hmm. And I sometimes wonder like reputation, like, you know, I think this is probably a time where reputation is so important, like your professional brand, because if you have a reputation for honesty, transparency, for being direct, like direct, but kind, you know what I mean? Like those. There's no question that you're giving those things, those qualities. Totally. You can, you know, when, when you, when you screw up. Because we're all apt to at some point, you're probably gonna give you a given a little more grace, you know? Yeah. Well, it comes down, I think you're into that trust and credibility. Yeah. So if you have, and we have a. a solution focused selling program that we facilitate. And it talks a lot about building trust and credibility. If you've got that trust and credibility set up. Build with a client, they'll tolerate some errors. Yeah. If you don't, they'll have like, uh, just a zero tolerance. And so spending more time and that's what I said about, you know, leaders, like stepping into leadership, step, spend time communicating with your team, understand them, build that trust and credibility. Cause with that will come some grace. Yeah. Absolutely. plane. So how do you know if someone calls you and they're like, you know, I'm thinking about coaching, you know, how, how can it support me? Whatever. You're having that initial conversation. How do you know, um, when the coaching, when they're, whoa, why, where am I talking? How do you know if, if they're at the right place, um, in time for coaching, like, how do you know that they're ready? Um, there's a lot of, um, information that can be gathered in that initial phone call or initial email. Um, but we have a, we've just come up with just, we've, we've just completed this coaching readiness assessment tool, and it's an online assessment tool that that really digs into more, but specifically those 5 areas of focus. And if there's a gap and I have people way, I'm surrounded by people way smarter than me that could do the coding on this. So it was not me. Um, but it'll, it'll come back to you and say, okay, here's where you, you scored here. Here's your assessment results on those 5 areas and click here to, to, you know, set up a 30 minute conversation with Lori. And that, you know, That tool partnered with that 30 minute conversation is eye opening for both myself and the prospect of prospective client. Yeah, totally. Um, so I think that's amazing for starters. So we'll definitely have that in the show notes. So folks who are listening, um, make sure that you look in the show notes and take Lori's evaluation, especially if you're curious about coaching. Absolutely. And, and by the way, I think, I think that, uh, this is probably like a fair warning. Everyone has gaps. Like everyone. No, no. Remember I met that person. She had no gaps. Oh yeah, yeah. That's right. Yes. Yeah. Sorry. Laurie met one person who had no gaps whatsoever. Yeah. Um, there's one person. But if you're not that one person, then you, um, by the way, you have gaps. And so do I, my first, the first leadership 360 that I ever did was like soul sucking. I'm not perfect. This is awful. You know, and then you sit with it and you process it and you realize, yeah, maybe there's some truth in this. And, you know, people like the 360s, I love those because golden nugget after golden nugget after golden nugget. And if you can get the perspective of others in a, in a respectful and honoring manner. Why wouldn't you take that? Right. Yeah. Um, I've done some 360s that were, they were, they were tough. And, and people will respond one of two ways. This is a dumb idea. Why did we even do it? Or what am I really seeing here? What can I do? Laurie, let's build out and that's, you know, the 360s build out a lot of coaching conversations because what do we know now about the perspective of others? Whether it's your truth or not, that's not what's here. It's the perspective of others and how do you have to show up slightly differently to change that perspective. It's a powerful conversation. I love those. Well, I love all the conversations, but I really, really, really like the 360. Oh, yeah. Yeah, the 360s are a lot of fun. And I know sometimes they get like kind of a bit of a bad reputation because they can be done poorly. I think there is. That is possible. Um, so if you're out there thinking like you either hate 360s, you probably have just experienced a bad one. Um, and if you're thinking about a 360, make sure you do your due diligence and ask some questions about it first in the process. And if you have any, uh, questions, obviously Lori and I are happy to help with that. Yeah. Um, but yeah, no, I think it's a super eyeopening, uh, conversation for sure. All right. So my final question for you, Laurie, is, um, if there was one thing that you want people to know about a co taking a coaching program, and especially if they're a leader, what's the most important thing they need to know to prepare themselves? Only one. That's what I'm trying to sort through. Okay, I'm going to say one, but I'm going to filter in like 14 other ideas. Okay. Right, right, right, right. No, no, no. So you have to understand that coaching is really about changing a habit system. So how do you habitually show up as a leader today? What slight adjustments do you make to show up slightly different tomorrow to have a slightly different outcome? Um, it's not losing 20 pounds in a week. This is a slow and steady and very intentional. process with unbelievably huge ROI at the back end of it. Yes. Um, unbelievably huge ROI. I've personally gone through that. Uh, I hate the T word, but transformation, you know, it's overused. Um, but that personal development process and coaching literally changed my life. Like, yeah, literally changed my life. Yes. There's a quote by Michelangelo. And I don't have it right in front of me, so I'm going to butcher it a little bit, but it's something like I saw an angel in the marble and I chiseled to set it free. We all have angels within us, but it's meaningful conversation. impactful discussion that will allow us to find it to really impact others. And, and what a powerful position that is. Absolutely. If you can believe, like truly believe to your core, you know, that you are a valuable, beautiful, powerful human being, like, you know, how much is that worth to you? Right. How much could that be worth? Yeah. Um, yeah. Thank you so much for coming. Thank you so much for inviting me, Erin. I was very excited not only to reconnect with you, but just to be part of all the beautiful work you're doing. I, I watch you from the side and all the things, all the balls you have in the air. You just continue to make impact daily. So thank you for what you do. Oh, I appreciate you so much. Thank you, Lori.

16. Okt. 2024 - 40 min
Episode #Throwback: The Truth About Executive Presence with Eleonore Eaves Cover

#Throwback: The Truth About Executive Presence with Eleonore Eaves

In this #throwback episode of Weirdos in the Workplace, Erin interviews Eleanore Eaves, a brilliant strategist, writer, and coach, about executive presence. Timestamps: 0:00 - Introduction and upcoming podcast announcement 2:00 - Eleanore's background and introduction to executive presence 5:00 - Building and nurturing executive presence 9:00 - Eleanore's personal evolution and role models in leadership 13:00 - Diversity in executive positions 15:00 - Advice for accessing leadership positions 16:00 - The role of appearance in executive presence 17:00 - Closing quote and final thoughts Key Points: - Executive presence is about personal brand, confidence, strategic mindset, authenticity, and personal power - It's not just about appearance, but how you present yourself as a leader - Building executive presence requires honest self-assessment and identifying areas for improvement - There's no one-size-fits-all approach; executive presence should be tailored to individual strengths and organizational fit - The importance of diversity in executive roles and strategies for accessing leadership positions - The value of finding a sponsor who speaks about you in rooms of power - While character is crucial, appearance still plays a role in executive presence The episode concludes with a powerful quote: "She remembered who she was, and then the game changed," Don't forget to stay weird, stay wonderful, and don't stay out of trouble! Contact Eleanore Eaves: Website: eavescoaching.com Stay tuned for Erin and Eleanore's upcoming podcast on modern leadership and decision-making! Script Erin: [00:00:00] Welcome my friends to yet another episode of weirdos in the workplace, the podcast that celebrates authenticity, transparency, passion, and purpose in our wacky and wonderful world today. I'm your host, Erin Patchell. And this week we're doing things a little bit differently. We are going to have a throwback episode. Back in 2023, your favorite episode was on executive presence with Eleanor Eves, the wonderful, inspiring. Amazing. Eleanor Eves, my friend, also one of my colleagues on the ICF international coach federation, Ottawa board amazing person. And we dive into the strategic side of executive presence how to be your full self in today's complex business environments. And I'm really even more excited to share with you that Eleanor and I are starting yet another podcast to be titled a couple months from now. We're going to be launching this and it's all about our modern [00:01:00] and complex leadership environments, how to make really hard decisions as leaders, and how to avoid the kind of herd mentality or echo chambers that, that sometimes As human beings, we can tend to fall into and really elevating the thinking and the context through which we're making really good decisions as business leaders. So that's what we're doing. I'm really excited about that partnership. And we're just going to be dripping out a little more information leading up to the launch. And I'll leave you with a quote as I often do on Weirdos in the Workplace. This one is by Lily Tomlin, the amazing Lily Tomlin. And Lily says, the road to success is always under construction. And isn't that true? So without further ado, stay weird, stay wonderful, and don't ever stay out of trouble.[00:02:00] All right, folks, let's get started. So Eleanor is one of the most interesting people that I know. She's a brilliant strategist, writer, and coach. Her resume includes 15 years working For profit and non profit organizations, London School of Economics, King's College London, and the Government of Canada. Eleanor founded her own consultancy, Eve's Coaching not that long ago. Hey? Correct. Yeah. Yep. And I like to think you do things a little bit differently. I like to think so too. So I'm really glad that you're here to talk about the subject executive presence, because, between my blue collar upbringing and my ADHD, I feel like I've definitely had to learn the hard way about the subject. And to be honest, I feel like I [00:03:00] still struggle with it a little bit, even though I've been in, and been in business development sales for a long time. To me, it is still, it's still like putting on a bit of a mask. So I love to just hear, how did you learn about this and how did it become such a strong focus for you? Eleonore: Oh, darling, come on down. No. You would be the perfect person to be covering this topic. In a nutshell, executive presence is not just about how you look or your background or any of that, right? It's your personal brand. It's your confidence. It's your strategic mindset. It's your authenticity. It's your personal power. It's everything combined and your background and anything, you might have experienced in the past That shouldn't really play into it unless it has made you who you are today in the form you want to be. So that's what we're going to be talking about when we discuss executive presence, is what kind of person do you want to project? What kind of leader do you [00:04:00] want to be? And what does that look like for you? Because everybody has to do this a little bit differently. And as you said, how did I come about today? to doing this? I always thought, growing up that executive presence was about a look, less Eleonore (2): about the character and less about the individual. But what did executives look like? To be perfectly honest, when we were growing up, not to age us, at that point in time, neither of us would have really made up the majority of executives. Unfortunately, we still do not today as well, but we're making some changes. Erin: Definitely. I want to Eleonore (2): be. Erin: Yeah. No, I was just going to say I'm really glad to hear you talk a little bit about like authenticity and bringing your personality into it because I feel like that's something that I definitely preach about a lot and I'm glad to hear that it's not just my imagination that this is, that this is [00:05:00] scaling into positions of power. Absolutely. Eleonore (2): Absolutely. This is why you'd be a great coach in this. I'm serious. You've absolutely mastered it from the very first day I met you. I remember just being in awe, right? You have this natural way of communicating with people and connecting. And that's all part of the executive presence. It's how you're presenting yourself. Erin: You are so sweet, honestly. Eleonore (2): No, I'm just very honest. I call it how it is. Erin: I appreciate it. Yeah, so obviously it's no secret that executive presence is really important to building a leader's credibility and, people listen to you differently and consider your opinions differently. So tell me a little bit about how to, how do you build that? How do you nurture that in yourself? Eleonore (2): First, take a look at your current state. Really have a very raw sense and understanding of who you are, [00:06:00] right? It really does require some honest self assessment and awareness. Because at the end of the day, you're only kidding yourself. Then with coaching with myself or any other executive coach, what we would really look at is to identify areas of improvement. And by that, who do you want to be? How do you want others to view you as a leader? And even if you're not a leader today, what does that look like for you down the road? Right? Eleonore: So Eleonore (2): even if you're not in an executive role today, but you want to be in the future, how do you project yourself so other people intuitively view you as the right fit? Not because of your gender, or your race, or anything like that, because I know we, that, that could be a completely different conversation as to, the executive makeup of all of that. But in terms of how you present yourself, what does that look like? Not just in terms of your clothing as well. [00:07:00] But what kinds of words are you using? What's your strategy? When people look at you, do they view you as being diplomatic? As being out there? What is the approach? So then we, based off of that, we find the areas that you could improve upon. We develop a strategy to get you there, an approach. We practice it, we tweak it as needed. Then we celebrate your successes once you get to that point that you are truly satisfied with it. Erin: That's very interesting, actually. I like I'd never really thought about. Aspiring to an executive role in terms of, your personal style. So just to clarify I've got a very unique personal style, so that I may not be suited to every executive role in the world or every. Organization in the world, but as a career coach I'm not a career coach, but I've worked with so many career coaches and I [00:08:00] know they're really focused on a best fit. So does that apply in this space as well? I assume. Eleonore (2): A hundred percent, right? No one is going to be a hundred percent great fit for everything. You have your friends, you have your nemeses, you have your allies, you have your detractors, you have different spheres of people. A person who could, a person like, let's say, Steve Jobs. Great at Apple. Fantastic. Might not be the best field hockey coach. You never know. Yeah. Erin: He's not alive anymore, so we'll count him out now. But maybe you never know. But yeah, I totally hear what you're saying, for sure. Eleonore (2): So it doesn't mean that one is right or wrong. And that's the other thing we need to take apart is there is no right or wrong. Our person shows up in an executive sense. Even if it's completely different, that might be what the organization needs at [00:09:00] that point in time. Because what have worked in the past won't always work in the future. And in fact, probably shouldn't. That means you're not evolving. That means your organization isn't changing. So every once in a while, you do need to shake things up. You need a rebel in there. Erin: I feel like that is so true now more than ever. Eleonore (2): So it's being true to yourself at the end of the day. And being really honest with who you are, what you want that to look like. And what is the right fit for you? It's not just about what is the fit for the organization, but is this really the right fit for you? Erin: That makes a lot of sense. So I'm curious, how did, like, how did this come to be for you? What was your evolution of your thinking around this? Did you have Great role models in the past or? Eleonore (2): Yes. I was very lucky to have had one of the world's best leaders ever as both a former manager and as a friend now, I'd like to [00:10:00] say her name is Laura Kenny and she was one of the higher ups at Raytheon. She was one of the execs and I absolutely adored everything about her, in a healthy way, right? Of course. But for the first time ever, I saw that you could really be your true self. She was as graceful as Audrey Hepburn, smart as a whip, and just kind and empathetic. And that was her executive presence. She showed that you could be all of those things and also have incredible style. Just an absolute fashionista and, working in a realm that was very much male dominated. Raytheon is a defense company. Yeah. But again, this was a woman who could command the respect of any room she walked into. It was intelligence. It was empathy. It was wit. It was a sense that if you [00:11:00] were on her team, you wanted to do better. You wanted to be better. She encouraged you to. improve not just your output for the company, but your personal development as a human. Erin: Holy crap. This is like an amazing testimonial. Like Laura, if you're out there, I am a huge fan now. And yeah, no, that's like seriously though. But don't you want everyone? I know as a lead, like as a leader, that is how I wish people, or I hope that people will someday. Speak about me. And that is the tension. I feel like that's the intention we need to put out in the universe Eleonore (2): a hundred percent. And we luckily we're starting to have some of those conversations now. Eleonore: So Eleonore (2): when we're looking at executive fit, we're also looking at emotional intelligence. We're starting to really look at the full package of what a person brings. Because that, you're absolutely right, a person like her [00:12:00] could really motivate a team to outperform every other team, and we did. And we took pride in that, but it didn't feel like a horrible endeavor to do that. It didn't feel like we were working overtime. Overall, we had that energy to continue to work that hard because work was enjoyable. For the first time ever, Mondays were fun. Yeah, it wasn't just a paycheck. Erin: And teams get set back so much when people leave. So if you have a leader who can keep people on the team and keep them, not just keep them motivated, but just keep them there present, that's everything these days. Eleonore (2): Absolutely. And we could definitely go into the whole financial chat about what that costs an organization, Eleonore: both Eleonore (2): in terms of intelligence, labor, money for onboarding all of that. You're absolutely right. It is a huge loss to any organization. [00:13:00] Erin: So the conversation about getting women or getting more diversity into leadership positions and executive positions. Because, it's still male dominated the majority of executives are still men, white men. And if they're not, if they're not white men, then they're white women, I'm just curious what your thoughts are around, getting more diversity around the executive table. Eleonore (2): Great question. And I think the approach needs to be very specific to the region right in Nordic countries and Scandinavian countries, we definitely see that the quota system works very well for them. It's well adopted. But there's also to a, we could talk about the differences within the demographics of those regions versus ours, but I think the important thing is finding out what your actual goal is, if you're actually committed [00:14:00] to those goals and it's not just a checkbox, then having some very hard and serious conversations. within the organization to try to see what that means. It's going to be different things for different organizations. And we could talk about the merits of having the quota system in place, but you're absolutely right. One way or another, things need to change. It's not just the right thing to do. It is the strategically right thing to do. Erin: So if I'm a person of, I'm not a person of color, but if I was a person of color, What would you recommend them to do? Like, how would you recommend that they, they access those positions? Eleonore (2): I would urge everyone to get a sponsor. So very quickly, a mentor is someone who speaks to you, Eleonore: and a Eleonore (2): sponsor is someone who speaks about you in rooms of power. So time and time again, we see that women Blacks, Indigenous, people of color We are [00:15:00] overly, and I say we because I know your audience can't see me, but I am a black woman we are overly mentored and not sponsored enough. And you can see why this wouldn't yield the results we want. If someone is just speaking to you, it doesn't actually move the needle. Whereas if they are actively speaking about you and promoting you, yeah, that's when we start seeing changes, right? So get a sponsor. Erin: Yeah. Good advice. So we've talked almost exclusively about character, character of executives. So I guess we could probably conclude that these days character is more important than appearance or does appearance still play a factor? Eleonore (2): Yes, definitely. Appearance still does play some level of a factor, right? As much as we would like to believe that it shouldn't or it does not. It does. And there are some amazing style coaches out there too, [00:16:00] who really help you with that, because it's not just about the clothing you wear, but it's also to how confident you feel in that clothing. So if that makes you put your best foot forward, you speak more eloquently, more strategically you're more of your authentic self, then yeah, get a style coach. If you need help with your presence. And then yes, an executive coach like myself would be more than happy to work with you. And they're speech therapists as well, and I highly recommend them. I had a massive lisp for the majority of my life. So I fully understand how that could both limit your confidence, as well as, Erin: Yeah. We're just about at the top of the hour, and it wouldn't be an episode of weirdos in the workplace. If we didn't close the episode with a little bit of a quote or a story, Eleanor. Eleonore (2): Yeah. And, maybe I'll send it to you as well. One of my good friends, another executive coach Out in Switzerland focusing on [00:17:00] emotional intelligence. If you need that sort of service, definitely contact her and her wonderful business partner Thomas Grom at Cofuturum. So her name is Anna Maria Zumsteg, and I remember one day she had sent me this lovely little picture of a lioness about to sprint. And the caption read, she remembered who she was and then the game changed. So really and truly remember your inner confidence. Remember who you are. Bring that forward and go after your goals. Erin: Amazing. I'm so glad you were able to join me and I cannot wait until you come to join me again. So there I can't wait. Fantastic. That's all for today. I hope you enjoyed my conversation with Eleanor and you can find her at Eve's coaching. com E A V E S C O A C H I N G. com. I love that we ended on authenticity. She remembered who she was and then the game changed. Brilliant. [00:18:00] Thanks for joining me on this journey. I look forward to our next adventure next week. Until then stay weird, stay wonderful. And remember don't stay out of trouble.

9. Okt. 2024 - 20 min
Episode Kim Tofin on Teamship and Leadership Synergy Cover

Kim Tofin on Teamship and Leadership Synergy

With over 30 years of experience in high-tech sales and marketing, Kim Tofin shares insights on the critical roles in forming high-performing and high-impact teams. Through personal stories and professional insights, Kim explains how creating a safe space for authenticity and unique contributions can transform organizational culture and drive unparalleled success. Don't miss this in-depth discussion on fostering collaboration, bridging gaps, and unleashing the untapped potential within your teams! Stay in Touch with Kim: https://www.linkedin.com/in/kim-tofin-38b0846/ [https://www.linkedin.com/in/kim-tofin-38b0846/] For more on Kim and his Services: https://breakoutcx.com/ [https://breakoutcx.com/] Within a team dynamic, the weirdos, the one or two or the three can start to feel psychologically safe because everybody allows that weirdness. Welcome to weirdos in the workplace. The podcast that celebrates authenticity, transparency, passion, and purpose in our world of work today. My name's Erin Patchell. And today I'm super happy to bring on Kim Tofin. Hello, Aaron. Nice to see you again. Nice to see you as always, Kim. So to introduce Kim, after 30 years in high tech sales and marketing, Kim began Breakout CX and has thrown himself extensively into the art and science of team coaching and team infused leadership, which I think is something that you coined. Is that right, Kim? Yes. Yeah. Awesome. So now Kim works with national and international companies to develop high performing teams and introduce and build a teamship culture. And today we're going to talk about how curiosity and maybe even a little bit of weirdness can make teaming possible among some other things that we'll get into as well. So nice to have you on the podcast finally, Kim. Yeah, finally, we got past the weirdo point. We got past the weirdness. Yeah. Um, I'd actually, let's, let's let, I want to ask you that question for sure, uh, because I think it's kind of, it's kind of cool, like the evolution of your thinking around the word weird. Um, but I'd love for people to hear from your mouth, like what you do, who you are, just a few minutes about, um, what you care about, why you care about this so much. Yeah, that's a good question. It's a good place to start. I mean, I, as you said in the introduction, I worked with teams, uh, in my career for the part of three decades. And, um, I've worked with good teams, not good teams and terrible teams. Um, but I didn't know about a teaming culture. I certainly didn't know about team coaching or a team ship. And along the way, I began to understand the importance of collaboration and it just stuck with me in every aspect of the work that I did. And so this started to define me and I became sort of enamored with, um, with coaching as it began to emerge. And that was with leadership coaching. And it just has became, become a part of what I really Um, stand for it. In other words, we could say it's my stance of life, both personally and professionally. It's amazing. So you've made it sort of a calling or it's become a calling for you. I did. And, and, you know, um, not to dwell on the matter, but I had a life changing event, uh, three years ago, my partner passed away. And it, and it just opened up an opportunity for me to, to reset, recalibrate my life and focus on what really matters to me and, and grab a hold of my passion and, uh, in a way, give back to, you know, my community, um, our country, um, and, and, you know, all the organizations, whether they're institutional, private, government, um, educational, not for profit, um, you know, It's just, I, I'm so committed to, um, sort of unleashing this potential around teamship and, and that's what I'm doing and I'll keep doing it, um, uh, even with people calling me weirdo. Absolutely. And we're turning that word into, you know, that's the best thing you could possibly be as a weirdo. For the record. So, um, but yeah, there's no question that, um, something like that, like a life change in the death of a partner, you know, and I'm obviously I'm so sorry about that. Um, but there's no question that that changes the way that you think about things, right? A traumatic situation like that, for sure. Yeah. Yeah. Um, you, you start to, um, you go, it's a choice, but I found myself going inward. And tapping into my presence, my core, my strengths, um, it's still a work in progress. Like I haven't got it all figured out, but I would rather be in that process than. either masking the grief or the healing or the pain, um, because it doesn't serve the teams that I coach very well if I'm not true to myself and authentic when I walk in those rooms or when I'm coaching a CEO one on one. Um, it reminds me actually when you, when you just said that, uh, there was a quote from yesterday. I was in a grief and loss workshop, um, with an amazing coach from Ottawa, Dina, uh, Bell or La Roche. And there was a quote that she said, and I'm going to see, I'm just going to do a little search here because I want to say it. Uh, we can't accompany our clients when we are where we ourselves dare not travel. Um, you know, yeah, in fact, I've come across that recently in the last few days and I think it's very powerful. Absolutely. Yes, it is. Yeah. Okay. So today is all about team ship and specifically, you know, the power of curiosity, um, the The power of collaboration, the power of, uh, development, um, Tell me a little bit more about specifically the work that you do like what is teamship? Sure. Um, initially, um, you know, through all my training, my team coaching training, I was chasing down teams that were either dysfunctional or starting up. Or going through a lot of changes, a lot of, um, changes in personnel or changes in ownership and working with those teams became very clear to me that, that teams have such power and such potential. That it's more than just the team, it's organizational impact. And so in the last year or so, I've sort of described myself as a systemic team coach. In other words, it's more than just the team. Of course it is the team and every team has a starting and ending point. No two teams are the same as if the same as no two individuals are the same. Um, and so with that, um, teamship, this term started to evolve in my mind that teamship really should be at the same level as leadership. Um, but it's not and and so it the time is right. I think to introduce this concept now. Teamship itself is being, um, introduced and and exploited very positively by, uh, a handful of organizations, consulting firms in the U. S. And in Europe. Um, and I think there's a couple in Canada, but it's still relatively new. Um, and I just coined this term. Um, Of teamship infused leadership because because leaders are are struggling today. You know, it's not working as it used to. And so my approach is to come in to the organization and and look at what we can do with the organizational health. Um, through empowering, uh, teams and getting teams moving from fundamental to high performing and ideally to high impact. So it strikes me that, you know, your background in sales and marketing probably has a lot to do with the way that you think about business in general, and then how, how the team itself can be impactful. Would you say that's accurate? Yeah. It's, it's an interesting, It's an interesting statement and question. I think, I think we are all kind of salespeople. We're all trying to, to, um, promote or push or sell our, our value, our brand, our ideas, our thoughts. Um, so, so I think that in sales and marketing and how we position those, those, um, services or deliverables, um, yeah, has given me a lot of insights into the real fast movement of organizational dynamics, because everything happens around revenue in the private sector, but it's equally, it happens around government, for example, in, in service delivery. Thank you. Or not for profit in stakeholder value education as in education for the students, et cetera. So, um, and in sales and marketing, there are a lot of teams because you're working directly or indirectly with all kinds of teams, operational teams, customer experience, teams, um, R and D teams, engineering development teams. And, and in my experience, most of that were, you know, those teams were all working in silos. There was very little cross functional, um, value or benefits happening. And, um, the leaders weren't, you know, they weren't paying attention. And so it's, uh, yeah, it, it, it weighs heavily on me and it's great to draw from all those experiences. And I'm actually quite happy that I worked with incredibly, incredibly successful companies, um, and not so successful companies because I know what doesn't work. Right. Yeah. And it's good to draw from that. For sure. I feel like we're kind of leading, you're leading me down a path here that I like, which is towards the The conversation around weirdness, you know, especially, um, you know, when we start to talk about strengths based teaming, uh, or collaboration or breaking down silos, part of me says, you know, well, the authenticity, you know, and having, having different people on a team, having a, um, a cross functional team, uh, makes a lot of sense, you know, and you can't have a cross functional team without a little bit of weirdness and authenticity. Um, tell me, tell, tell everyone, like, if you're comfortable sharing the story about like when I first approached you as a podcast, you know, weirdos in the workplace is definitely there's reasons why we decided to call it weirdos in the workplace, right? Because it does rub people the wrong way a little bit. And, and tell me a little bit about your evolution in like the last, you know, while, you know, as, as that's been kind of evolving. It's a great story. And I'm, um, I've come out the other end of it in a, in a much more informed, um, content, uh, sort of, you know, situation. Um, as you pointed out, to be a weirdo or to be claimed or called a weirdo was a little bit uncomfortable, but that's also a generational interpretation or definition. Um, and, and I, I couldn't sort of get past that. Um, then. In my desire to come on this podcast. I thought, well, I've got to, I've got to work through this. So in one of my team coaching sessions, I actually, uh, used the question. What is a weirdo to you and how important is it to be used or not to be used in this particular team? And it was a check in. It was expected to be, you know, several minutes in a team of seven people. And, and four of the team were under 30 and three of the team were over 55. So there was a big gap in the middle. Um, the conversation went on for 40 minutes. And this is what I love about team coaching is that you go to where the conversation needs to be. And just the, the very topic of weirdos in the workplace. just opened up such enriched and textured dialogue between not just between the two age groups but amongst everybody in the team and everybody had a different perspective of what a weirdo was and it settled down into Someone who's bold, someone who's creative, someone who's not, you know, on the beaten path, um, you know, some, some, someone that can potentially drive change and, and then it morphed into, and then I, I sort of facilitated this conversation a little bit that within a team dynamic, um, the weirdos, the one or two or the three can start to feel psychologically safe because everybody allows that weirdness. to unfold. And suddenly this is where the magic of a team starts to appear. So it's just a wonderful story. And, um, yeah, I think, I think it's the absolute right name for the podcast. I absolutely love that you did that, that you actually went out and kind of workshopped it almost. Yeah. Yeah. I was, it was for selfish reasons, but it, it now is, is part of my routine, right? Because I, I think it, It really helps move the psychological safety bar, right. And the thing is, like, why are we why are we sometimes resistant to words, and I'm the same right there are certain words, but I'm like, it's a struggle for me to feel like I'm that could be part of my identity. But I think the same thing happens if you, you know, maybe you're taking a personality assessment or something and it tells you, Oh, this is, you know, this is your result. This is who you are, you know, and you're looking at it going, I don't think I'm that person. And it rubs you a little bit, right. But it's, it's processing that and opening yourself up to that possibility. That really, um, helps us develop into. like a new identity, right? Uh, or broadens our identity or makes us more agile or adaptive. So, um, yeah, I'm amazed that you did that work. That's so brilliant. Oh, thank you. And you mentioned, you know, the assessments and, you know, we, whether it's something very simple, you know, Myers Briggs or whatever, you know, there's a month there, but, um, I find that doing individual personal assessments In a team coaching environment, um, does set up some risks because people do exactly what you said. They get attached to their own identity and really the secret of a, of a well performing team is that it's about the dance. It's not about the dancers and we don't care what orientation the dancers are. We don't care what ethnicity they are or whatever. It really doesn't matter. We're only focused primarily now there's growth individually, of course, but we're focused on the dance. And how is the dance going to look? in front of the audience or the stakeholders. And, and so we, we, sometimes we have to, I find that we have to spend time in, in team coaching sessions to get those individual assessments on the table and put them through the shredder. Yeah. Sometimes get sort of going in that collective energy. Yeah. I mean, if you're getting, if you're like, I'm a yellow and You have a really rigid, you know, idea of that. That's not promoting the kind of flexible mindset that we need in a team. Yeah. Right. We need a flexible mindset. Um, would you say how, how does team ship and how would team ship in a flexible mindset? How, how, how do you help develop that? Well, I guess, you know, it's, it's a good question. There are a lot of approaches, but I think what I can do is distill down. This is that in a, in a team coaching environment. In the beginning stages. There's more facilitation on the team from the team coach. We're putting together the structure where I'm helping them pull together their charter, their working agreement, and um, so that there's buy in, there's sign in, but everything is flexible. And so no matter What are the stages that we initially set up? I mean, I lay out a template and sort of a shell and I populate it, but it's, it's for them to deconstruct and rebuild it for themselves because they need to own it so that that flexibility, which then brings in trust and psychological safety and candor and all those things start to play all those dynamics start to happen when. They are now in ownership. Um, and yet, um, I'm not just sitting back watching. You know, I'm holding their feet to the fire on accountability. Like they have a charter, they have a working agreement and I won't call them out, but I won't tell them what's wrong is that I will tell them, I think we might be in breach of what you, what the team has agreed to. Is it just me or, or how does the rest of the team. Do you that I should just sidebar that to say that, you know, in team coaching, there's both team coaching sessions where we're working on, uh, development issues and going through their, their development stages. There's success traits, et cetera, but there's also live action coaching. where under very tight NDAs, I'm just a fly in the wall, and we agree upon how I will interact, if at all. But, but that's very, very powerful, because you witness them, and I'm observing them in, in their, in their usual active meetings, right? And they're going through their tasks and everything like that. And it's, it's a good test to see how they're taking how, you know, the same dynamics. And bringing them into their, their day job or into what their team is expected to do. And what are the objectives and what are the tasks? Hmm. Very interesting. Do you find that they bring their best selves to those sessions when you're watching? Or do they kind of like, are you like the, the furniture after a while? You know, it, it's, It's always different and it depends on the issue. And of course, in the beginning, everybody's all suited up, but it only takes one spark and, and then I'm, I'm invisible. Um, and, and I really try to let that go. Sometimes, You'll see everybody, what's the team coach think right now? Because they're already sensing there's a, there's that dynamic tensions, but you don't need me. You already sense it. So what, what's going on? What do you feel? Is it, is it uncomfortable? Do you feel stressed? Has your heart rate gone up? Let's talk about it. Yep. Red flags, red flags. Yeah. Yeah. Awesome. So teamship. A teamship culture. I'm curious about that. And also high impact team. Um, and I know these things go hand in hand. You probably don't have a high impact team without a team culture, a teamship culture rather. Um, what, can you paint us a picture? So what, what is a team sh a high impact team? What do they look and feel and sound and smell like? Yeah. Okay. So maybe not the smell. And it's a good way to frame the question, Aaron, because, you know, we touched on the stages of team development. Um, a high impact team is really at the second to last stage. Now the last stage being The, the team coachings program is really complete and we recalibrate, we reset, we team out. Um, but if we're dealing or if we've developed or we've evolved into a teamship culture, then we're going to look at that and, and see how we can raise the bar within the whole organization. So a high impact team. You know, within my definition and use of the term is a team that has gone beyond high performing. This team has become a catalyst there. Um, they're creating a ripple effect. Of all of the dynamics of what, you know, radical collaboration can do the organization and they're driving change. They're, they're incubating a lot of other, um, you know, either teams, they're influencing teams, or they've got a lot of people that now want to be on a team because just through osmosis. people in the organization, they want to be a part of that positive movement. So that's a high impact team. Now, is it a rites of passage or a milestone that one goes from one to the other? No, it's not like that. But, um, it's a, it's, it's more of a horizon that, you know, we can, the team can aspire to reach. So that's what a high impact team can really do. This notion, it sounds like it's something that kind of goes viral. Like people are noticing, um, they're, you know, there's a positivity, there's, um, an impact, there's an influence, and there's obviously like a high performing aspect of it, I'm sure as well. Yeah, it can be viral. It's, it all depends on, well, depends on a lot of things, but I'll, I'll focus on it depends on leadership, right? Leadership has bought in, or maybe leadership is still at that experimental stage. You know, they don't really have a team trip culture. They're not totally into it, but. They're willing to give it a go because they know that it's work is not working to the level they want it. The organizational health is substandard. And, and so if they're supporting it, then, um, they will remove the barriers to whatever's happening and, and then begin to see or witness for the first time what real corporate culture can be and, and how it grows organically. And so, you know, your, your term of viral, you know, is. can be actually very, very true. In some cases, there's skepticism and, and people are like, you know, what, what are they drinking? Like, what are they putting in their coffee? You know, they're all so excited and hyped up. You know, we see them through the fishbowl boardroom and, and they're kind of going, Oh, you know, but, but because they haven't really experienced it yet. So it all depends on really the team lead, which is really the liaison between leadership and the organization and the team. And how they want to, um, exploit that energy. Right. Um, and I'm, I'm going to make it probably clear for everyone, like, it sounds like the description, you know, the excitement and everything sounds like very extroverted energy, but I think that doesn't matter what kind of personality style you have. You can be part of a team within a teamship culture that has that kind of energy. Is that true? Absolutely. Yeah. And, and, and it's also in resolve. Because at the end of the day, um, you know, every conversation I have in the early stages with the sponsors and the and the stakeholders or the executive leadership, it's all about, um, you know, um, performance results, growth, um, You know, so we're not losing sight of the fact that if it's a, if it's a private company, it's about profit and return shareholder value and these kinds of things. So, so in buried in that performance. Uh, those KPIs are showing that the, the M& A initiative or the new product release happened amazingly quickly and amazingly effective. And so while people are still kind of looking normal, you know, they're not, you know, they're not bouncing off the ceiling. People are looking at just what's going on within the organization. They're looking at results and that, you know, certainly not just private sector firms, but in all types of organizations, results matter. Yes, they do. And this is the main driver, uh, uh, and outcome of effective teams, right? So, so this is also part of the, of the ripple effect is that we've got, we've got things happening in this organization. And people are are happy about it. And people are saying like, Oh, God, yeah, that's, you know, I, I'm not going to work more than 40 hours. They want to work an extra few hours to finish this and drive this home. And then, you know, you hope that the organization says, you know, that was really good. Okay, so let's everybody take, take the Friday off everybody on this team. That's good. Like we, we beat this timeline by a month. Right. Yeah. Yep. Um, and right now I don't think any company can afford to, you know, to be complacent. I would say, um, teaming is going to be especially important, putting together strong teams, knowing how to manage strong teams, support strong teams and build that culture. Um, because, you know, the better. We, we can do a lot more together than we can separately for sure. Um, and there's so much context to know now, like, Oh my gosh, you know, try doing anything without consulting the others, like all of, all of your stakeholders, right. Um, so expensive to go in the wrong direction. Well, it is. And these interventions, while they're still always going to be important, like consulting and advising and training, you know, we need all that. But what's happening is that those initiatives are not connecting to organizational health or success. They're there under contract. They're in, they're out. They're important. They're important at a certain points in time. But if you have a team ship culture, which is cloaked, not only the executive in the boardroom, but all the whole organization, then teams, the power of teams now are connected inherently to the organization. And so the outcomes, the positive outcomes, the performance, the effectiveness. Is now capacity and, and it's, it's part of the organization. And I think this is where, um, you know, I'll make this bold statement. You know, I think that generally, there are certainly are a lot of exceptions. There are some really, really progressive firms, organizations in Canada, but generally, for whatever reason, we're, we're kind of behind embracing team ship. In compared to the US and the UK and other European countries. No, I mean, I have some suspicions why that is, but, um, we need to embrace that. And we need to do this right now because it's, it's an investment and it doesn't mean we have to go hire more people. It doesn't mean we need to engage expensive consultants. We need to identify and, um, unleash the potential in our own organizations. And, um, those people that we've identified as well, they, they don't seem to participate. They're always quiet. They, you know, we don't hear for those people. You bring those people into a safe, powerful, engaged team environment. And, and it happens often that within. months, those sort of disengaged people are deriving the agenda of the team. They just emerged. It's, and it's, this is what is inspiring for me to see this, um, transcendence. Um, and, and the, and the people who are typically sucking all the oxygen out of the teams are now kind of like, Oh, yeah. Okay. I guess I got to do things differently now. Yeah, there's balance in the team. Hmm. Interesting. Okay. So, um, let's see, how do we want to wrap things up here? Um, I mean, obviously with that, I was going to say, Aaron, you, you did ask another question about like teamship in general and, and how does it sort of mesh into leadership? And I, I wanted to just touch on that and maybe this is a good way to sort of, um, bring it all together. And yeah, we look at, you know, the success of leaders is distinguished by their, their leadership skills. Acumen, uh, and commitments to, uh, you know, people, power, organizational health and stakeholder value. Well, it's the same thing with teams. The effective effectiveness of a team is exemplified by the team ship operative framework. And it's, it's also, um, exemplified by the collaboration, rigor and the systemic co elevation, um, in pursuit of, um, results around a unified or, uh, aligned purpose. So when you, when you look at teamship and leadership in that same context, You see that they belong together. They really, they really need each other. And I think today they need each other more than ever. And, and I think this is where the, you know, the understanding has to sort of come into play from leaders because they need to, they need to realize that Uh, a teamship culture is absolutely necessary in, in all organizations right now. Yeah. So I talked to a lot of leaders and especially leaders who are looking to improve their teams, although we don't do the kind of work you do, Kim. And I find that leaders don't have a very good or very strong language around leadership, period, just leadership. Yeah. Um, I think teamship is like another layer, right? Uh, how do you find, is like the, do you find the leaders that you're talking to have any kind of common language around teamship? Um, well, it's, it's, um, If they do, they've already got high performing teams. They understand that. And so you're coming in to take them to the next level or they've slid off the road and you're trying to bring them back for different reasons. Um, I think a lot of it is the discussion centers around organizational health. What's the state of the organization, you know, um, and I'm saying that generally, cause it doesn't matter whether they're private institution or whatever the, the leader, um, needs to recognize that. And if you're having an initial conversation, they probably are looking for something to make a difference, something to help them move the bar, but they don't really know, know what. And they've heard all the, you know, they've heard the pitches before and they, you know, they've heard all the leadership training and the workshops and, and all the kinds of things they've heard about team building. They've heard about, you know, team dynamics and teaming, and they send people off to a weekend retreat and they climb a. A wall and they fall down and people catch them and now there's trust, right? Well, okay, well we check that box off. Um, and when you have a candid conversation with them about collaboration, about a holistic approach to working together, um, and dealing with conflict, dealing with, um, decision making, and breaking down, now I know this is another cliche, but breaking down silos, Or, you know, getting past groupthink. Um, you know, if, if you have the conversation so that you're not pointing it to them, but, but they're kind of acknowledging that, yeah, these are issues, but I have no idea how to address this. I know why this is a problem. I know what I have to do, but the common question is, well, I just don't know how to do it. And there, that's a, that's a place to start a conversation, a rich conversation around the potential of teams. Um, team ship and of course it requires and and there's statistics and reports and research done that the best highest performing teams are coached. That's, that's pretty, pretty known today. Um, certainly in the UK. And, and so, um, systemic team coaching is important, um, but it's an investment and it's long term. You know, we're not searching for fixes. We're searching for capacity, building, um, empowerment. Absolutely. So you need a healthy business model probably before you're engaging in team coaching. Well, and what would a healthy business model be one that's, you know, profitable, profitable or delivering services and, and, and benefit to your stakeholders. It could be that you don't have a profitable or healthy business model because you don't have trust in your teams or you don't have a collaborative mindset. Um, so. So I would, I would say, no, it's, it's not a criteria. I think the discussion can happen, um, because of that. Okay. All right. So, um, so that's, that's very good. That's very interesting. Okay. Uh, so worth talking about, worth reaching out to Kim, if you have teams who need support, um, organizations that, you know, you're doing some investigation on what the root causes is, because maybe it's your teams. Yeah. If there's some issues. Yeah. Yeah. And, and, and it's, and if you're really just, the discussion can be around, how do I get the best out of my people? You know, there's a big aspect around, you know, people power, you know, EQ, for example, you know, a lot of organizations, traditional organizations will still call this soft skills performing, you know, high performing teams. inherently develop the EQ of their people. So, so leaders are saying, well, I know I got to do this. I have to retain my people. I have to make them feel more psychological safety. I've got to focus more on DEI, but I don't know how to do that. And I, I give my, give those problems to HR and they just bring some consultants in and, but some of them really know what they're doing, but I don't, I don't want to. bash the HR departments, but, but that's not their wheelhouse. And so the leaders are going like, I just don't know what to do. And so, um, the conversation has to be around, what are we doing with the team? Um, and, and we're using, we're tapping into, and we're, we're uncovering this. Enormous potential that it already exists in the company of how to meet the requirements, the objectives, and the goals of, of the organization. And maybe we need to actually design some cross functional teams within the organization to better execute upon those goals. I mean, that could be a great conversation in itself. And, and many teams that I coach, I spend the first several weeks. In the first phase, which is called alignment or designing or direction, um, talking with sponsors and stakeholders around. So how do we, how do we build your team? And then who's on the team? And do the teams want to be coached? And, you know, And does this make sense? Um, um, and if you've had teams before, are they working groups? Are they pseudo teams and let's tear that apart and let's look at what might make sense, um, and let's experiment. So it's not always about, Oh, there's a team. It has a tail and a nose. Let's go coach it. Yes. It could be an organization with the wheels coming off and a teaming mindset could make the difference between success and prolonged agony, you know, towards failure. I think the thing that I love about this the most, or not the most, the thing that I love about maybe the most is the fact that it's such a tangible outcome. Right. It's the kind of thing that you can say, you know, let's just try it and see how it works for six months. I don't have to, you know, it's not like a hope and dream, right? It's not like, oh, let's, you know, spend money on this, this program. And, um, The, the results are so intangible that they're impossible to measure, right? With, with teaming, uh, literally in six months, you should be seeing some results. Your team should be happier, more motivated, more productive. Like there's so many tangible outcomes of what you do. And, you know, at a, at an individual level, that's the other thing with teams. Even though, as I said earlier, we're focused on the dance, not the dancers. But the members, the individual people are growing. They're learning how to, um, associate and coalesce and relate. With other people, that's a, that's a, that's a life skill, right? It's it, so they take this away and this starts to sort of spill out into, you know, into the pizza parlors and the pubs after work, right? I mean, it's like, wow, you've changed. Like I heard that so much, like. You know, person A has really changed, and person B, I've never heard that person talk so much. And, and so, they, the confidence starts to build up. And, and so if, if nothing else, I mean, and maybe the team starts out as a core fundamental team, barely just past working group, but they do have a compelling reason to do it. To get together to form a team and maybe they only go to a certain level, um, because they're highly functional and, and, you know, they're, they're not in decision making, a decision making capacity, and they can only influence the direction of the organization so much. They'll never become a high impact team, but they will have strong influence. On the organization and and so you, you know, the team coach serves that purpose of 6 to 12 to 18 months, but then the team coach withdraws and I, you know, I, or the team coach does not need to come back every time there's a problem. A wheel falls off because now the team is empowered. They have their own charter, their working agreement, they're empowered. They can now drive this through the organization. I don't want to be a consultant. I have consulted and I hate it when I got to be called back into, you know, rinse and repeat of something that they should have known they should have built the capacity to resolve themselves. But it's much easier to just bring in the consultants again. Yeah, it is sometimes. It is sometimes. It is sometimes. Oh boy, Kim, thank you so much for the amazing conversation around this. It's really interesting. Uh, it's so deep though. I feel like there's so many layers that it's almost impossible to be able to just, you know, it's, it's so broad. It's really hard to focus on like, you know, one specific aspect of it, but I think we did okay. I think we did. I think you're Um, you're right. I mean, it is, it is very complex. It's messy. Uh, yeah, we didn't get into cross functionality. We didn't get, like, there's so many, so many layers, you know, there's, um, I think you, you pulled out a lot of really good themes to discuss and I thank you for that. And I'm really appreciative of, uh, You know, the opportunity to come onto your podcast and just share some ideas. Honestly, come back anytime you want. Maybe next season we'll have you back again. If you want. Absolutely. What you're up to. Yeah. Absolutely. We'd love it. Awesome. Thank you very much, sir. Weirdo. I'm good. You're going to get a t shirt.

2. Okt. 2024 - 44 min
Episode The Hidden Insights That Burnout Can Reveal About Our True Selves ft Jennifer Robb Cover

The Hidden Insights That Burnout Can Reveal About Our True Selves ft Jennifer Robb

Intro: Jennifer Robb is an enthusiastic and strategic finance leader with over 15 years of experience in various public and private industries, including transportation, construction, and energy. A few years ago, Jennifer experienced burnout caused by what we would call "old school toxic management". Through recovery, Jennifer discovered hidden insights about herself and the workplace. She embraced mindfulness, ignited her passion for coaching, and developed innovative strategies to motivate teams in a positive way. Her story is a beautiful reminder that even our hardest moments can lead to valuable lessons and transformative change! Stay in Touch with Jennifer: https://www.linkedin.com/in/jennifer-robb-cpa-cma/ [https://www.linkedin.com/in/jennifer-robb-cpa-cma/] For more on Jennifer and her Services: https://www.linkedin.com/in/jennifer-robb-cpa-cma/ [https://www.linkedin.com/in/jennifer-robb-cpa-cma/] Welcome to weirdos in the workplace. The podcast that celebrates authenticity, transparency, passion, and purpose in our world of work. And I'm here with the lovely Jennifer Rob. Say hello, Jennifer. Thank you. Hello everyone. Awesome. Jennifer is an enthusiastic and strategic finance leader with over 15 years experience in various public and private sector roles, um, including in, uh, different industries, such as transportation, construction, and energy. And a few years ago, Jennifer experienced a burnout caused by what we might call, uh, old school toxic management. We're going to talk about that and the process of recovery has led her to discover herself for mindfulness and coaching practice and win win ways of motivating teams. So welcome Jennifer to weirdos in the workplace. Thank you. And thanks for having me. Yeah. My pleasure. Um, so let's share a little bit about yourself, please, so that everyone here can get to know you, get to know your background a little bit, and, you know, especially regarding this burnout, just if you can, if you can kind of lead us, um, on the journey a little bit. Mm hmm. So, I am a CPA. Um, I also have a I studied and worked abroad in different capacities. I'm also a mom of two, which is important, because, you know, everyone has a life outside of work. Everyone is a full and complete human being. And sometimes a lot of these worlds collide, uh, for better or worse. And I went through this period of, um, intense work where I was very capable of doing the work and unfortunately the work just get kept getting piled on. So through COVID there were some, you know, everyone had challenges, right? People were leaving the workplace. They were quitting through vaccine mandates. There were so many changes that were going on and that led, um, me to a position of covering a number of jobs. And it went on for such an extended period of time. It was really hard for me to let go because I loved what I was doing. And I love doing things like innovating and process improvements and making things better. And I didn't see it coming. I just eventually got to this place where I was so burnt out and I was frustrated and cynical and I just didn't realize where I had backed myself into a corner. And I really needed to make some personal changes, to take a break, to let myself heal. When you are clinically diagnosed with burnout, which I was, it's, it's a tough situation. You know, we, we overuse burnout. Um, you know, we say at the end of the week, oh, it's Friday, I'm burnt out. But when you are clinically burnt out, that that's just a different level of burnout. It's one where you need, um, like psychological support and it's one where you need even, um, Rest and recovery, not just physically, but for your brain. And that's really different place to be in. And I didn't realize what it meant until I was in it until it was too late. I think that that's actually really important. And I think you're totally right. We use burnout often. I think people are tired. And they use the words burnout, you know, and I try to, I try to hold a strong line there myself. A lot of people are constantly concerned that I'm going to burn out because of the number of things, number of hats that I wear. Um, and I, what I always say is I might be tired sometimes, but I'm really good at managing my energy. I'm really good at making sure that I'm eating well. I'm exercising, I'm drinking water, I'm sleeping, you know, I'm seeing, I'm seeing my friends and, and I have support, like I'm okay, you know, um, and yeah, I might be tired sometimes and I'll let you know if I'm tired, but I'm not burnt out. Um, but I do think I, and I have, I have also experienced burnout in my twenties and it is very different. It's debilitating. Um, and so I, I, I do know the difference personally, but I don't think a lot of people do. How did you experience burnout? What was the experience for you? So unfortunately it was, it was quite sad because I'm a very goal oriented person and I have a lot of grit, which is great. Like I can, I can like. really dig my heels in, be determined, accomplish my goals. But grit doesn't always serve you well. And what I learned was that, uh, there was a book by Annie Duke called Quit. Yeah. And she, in a way, really changed my life. So thank you, Annie. Um, because she, In her book she talks about when is it worthwhile to grit through something and to bear down and get it done, and when does it not serve you enough, and for me, having my eyes set on these goals, because I wanted to accomplish them. It meant. Then I had to cut away everything else. So sleep, you know, I don't, I don't have time to sleep right now. I've got to get this done. I don't have time to, you know, make sure I'm fed with nutritious foods. I've got to have like protein bars in my drawer. And that's what I would eat all day long. I had an espresso machine in my office like, and come on, it's great coffee. Um, And I, I started working out really intensely as a coping mechanism and it wasn't healthy. When I look back on it, I did it because it was just so intense and it just allowed me to, to just release that energy, that negative energy I felt, but looking back on it now, it was just a coping mechanism. And what happened was at the end, um, you know, I left my job and I kind of collapsed and it was like this. Collapse of physical tiredness, mental tiredness. I literally just stayed in bed for like days on end and my husband was quite worried about me and I tried to, you know, hide it as much as I could for my kids because I didn't want them to, you know, feel as if their mom was going through something traumatic, but it really was trauma. In a way, because I had pushed myself to the extent that I had lost control of my mental composure. I, I, I lived almost on a different planet and I was so hypervigilant, you know, everything had a deeper meaning, everything was sort of out of control. And when I saw the psychiatrist who diagnosed me with burnout, you know, initially I thought I had something like. Um, I was on the spectrum somehow, like I had ADHD or something and he's like, no, you are so burnt out. You need time and space to just calm your brain down, calm your body down and just stay with it. And it's been a long road. It's been. Yeah, it's been like two years, and I'm still, you know, learning new techniques and learning new tools to keep me grounded. And through that experience, I did a lot of coaching, I did a lot of journaling, I did a lot of learning about mindfulness practices, and just being in tune with your body, and learning, you know, some painful lessons about what do I value. Does this serve me or does it not serve me? And it's, it seems quite simple. It's also like a hard lesson to learn when you get there. Yeah. And I find that burnout often, um, it often happens to people who are high performing. You're high performing, you know, that those type of personalities, right. And, and I wanted to be, I wanted to achieve those goals. Like I'm a capable person. If I don't know how to do it, there's nothing that can stop me from learning how to do it. Um, I was, I was very much a person where I would say. Okay, this is my task. I may not know how to do it, but I'm certainly going to figure it out. And I would be really happy with those big challenges. So it was really hard for me to take that step back. Uh, but what it, where it led me to was it, In the end, I wish I hadn't gotten so burnt out, but it led me to a place of learning about, you know, how all these things can benefit me and my leadership skills. So, you know, mindfulness, being, um, being aware and seeing people through not just their eyes and not their viewpoints, but seeing them through their whole lives and what's going on and having more compassion for other people and thinking. You know, that person doesn't seem themselves. They didn't react very well. There's a logic to that and there must be something going on in their life. That's. You know, and, and looking at people as other humans more than employees or, you know, team members, you know, there was a book that I read and I think it was called how, how to be human. I'll, I'll look it up so you can put it in the notes but it really talked about the human side of, you know, understanding what's behind everyone. And even the people that we know really well, we only know about 30%. of what's going on in their life. So there's this whole iceberg below the surface that we're unaware of. And keeping that in mind allowed me to be kind to myself because I realized, you know, other people don't know what's going on with me and likewise. So it allowed me to approach a lot of things with more compassion and kindness and patience. Yeah. And it also gave me permission to forgive people, not, not because Of what they did necessarily, but in the act of forgiving people, I'm not saying I for said it was right what they did, or I'm not judging them. It allowed me to let go of that negative energy. And that was really key for me. I don't forgive people for them. I forgive them for myself. You sound very self possessed, like you feel like you have, you know, you have more control over, you know, your boundaries, um, your, your, you know, your own emotions, um, how your, you know, your interpersonal relationships, um, would you say that that sounds accurate? Um, and it was, it was a journey to get here, uh, used, I had two fabulous coaches that I worked with and I worked at it. You, you can't fake the work. But the work was so rewarding. Right. And that is what led me to really want to do more things in terms of helping people. So, as part of that healing journey, um, I volunteer with the Royal Canadian Marines Search and Rescue. And they offered up this critical incident stress management course. So what we would do is when there's been a particularly traumatic incident, uh, so for example, these are volunteers who go out and rescue people. If they've suffered some sort of emotional trauma, we are trained to go in and help them process that trauma. And I think Getting involved with that was so key in helping me process my own grief and trauma from being burnt out and in the workplace. And then that led me to the new spot about, you know, really wanting to take the executive coaching and become an executive coach, not necessarily to go out and start my own consulting business. That, that may happen, but to also bring that in house to organizations, because I think organizations do lack that skill. And a lot of organizations don't have the money or, you know, the consulting budget to be able to bring that in house. And so, Yeah. And I really believe, you know, I, I really believe in making the world a better place. And that's, that's a big, uh, commitment from an accountant. So I'm not saving people's lives and, you know, I'm not like rescuing people from all these different, um, you know, traumatic situations. But I believe that in whatever capacity you have, you can make the world a better place or not. Yeah. Yeah, total 100 percent your actions have a ripple effect for sure. And we really believe in coaching cultures here. So anytime someone can learn the skill of coaching and bring it into their organizations. That's what I did originally. You know, I didn't. go out. I didn't become a coach and take coach training because I wanted to be a coach like an independent coach. I did it because I wanted to be a great manager, you know, a great people manager. I wanted to be able to serve my team to the best of my abilities. Um, and I knew that coaching was a valuable skill. And so that's, that was the reason why I took coaching. And I think that that is one of the better reasons, honestly, to become a coach, to learn that skill. Yeah, definitely. Um, So obviously you didn't get here on your own, you know, you, you didn't burn out in a silo. Um, I do think that, you know, we have more autonomy than we sometimes know that we do, or we have the skill. We don't always have the skills, right. To set those boundaries, to have those difficult conversations, to like, you know, to, to, you know, You don't have the personal power necessarily, um, in every situation at work that you need to have in order to protect yourself properly. Right. Um, but, but you certainly, you don't get there in a silo, you know, um, and what, um, sometimes the only thing you can do is leave. And I think that you've demonstrated that, but tell me about, you know, without obviously, you know, being discreet about it as you can, um, tell me about the scenario that, how, how did this evolve in the workplace? Yeah. So I, I think I was very naive. Um, and I believed that I could show how important finance and accounting wise and how beneficial it could be for an organization. And I really believe that finance is a strategic business partner. We can serve the organization. We can help the organization. You know, we are service providers to give good quality information that people can make the best possible decisions with. And I was, I was fooling myself. Um, and I didn't realize. That this organization didn't value that. Um, one of the also things like, and I, so I, I do value my own profession and I am, um, biased, of course. I also believe in innovation and being really authentic and, What's really important to me when we talk about innovation is it really starts with diversity of thought. And if people aren't willing to come to the table to discuss and brainstorm different ideas, then they really don't believe in innovation at all. And, you know, there's, I also feel there's a link between DEI initiatives and Diversity of thought. You know, we're really great at saying, you know, we believe in diverse cultures, but do we believe in diverse ways of thinking? Not so sure. In the organizations I've worked at, um, I think we could have done better and, and maybe part of that was, was my fault and I, I own that, but I, I think we need to also open our minds a little bit and realize that brainstorming and diversity of thought Is that first step towards making things better or making meaningful, intentional changes in the workplace? I 100 percent agree with you. Um, yes, I think that there are so many different ways that the brain works in different people. And the only way that we can solve the world's problems that we have today, I think, is to think differently. Um, I think that becomes kind of tricky in a larger organization. I've worked with a few holocracies. Um, which are very, very, very interesting, dynamic organizations, very flat organizations, um, or teal organizations and, uh, they, they have their own challenges, you know, um, there are, you know, and, and, and the teal organizations, the whole holocratic organizations, they really value this as well. Um, It's interesting. Like, I think that we have to take everything in balance. This is where I'm coming. Like, I feel like as I, as I've learned about diversity and inclusion, it's like the pendulum kind of swings all the way one way, and then you realize, you know, if I'm working, for example, if I'm working with a creative team, you know, a lot of creative teams. strongly value collaboration, innovation, diversity of thought, you know, they're chaotic, they're beautiful and they're a chaos. Um, and then often they'll come out with a product that's very interesting if they can work together. Um, but the, it's almost like the more they get to know each other, the more comfortable organizations get. There's so many, there's so many challenges that, that come up with these types of teams as well. Um, so I don't think there's a perfect. Perfect solution, all that to say. I think it's, I think that, you know, we need to manage people's expectations, um, through the process. It's like valuing people's experience, valuing their ideas, but then also someone needs to be able to make decisions, right? Yes. Yeah. And those first ideas, they may not be the right ones. Uh, but they may, they may spur someone's creativity to get you to the right one. And, you know, I think if you're going to pick up a bow and arrow, and if you're going to shoot at the target, I don't think you're going to hit a bullseye the very first time. I think you have to be prepared to miss the mark in the process of hitting that bullseye. And, you know, Making mistakes and making suggestions that ultimately lead to a better place is, is part of the process. And I think it's a really great thing when an organization can be open and they can have brainstorming sessions and keep things moving. Because I think we live in a world where change is so constant and it's so fast. We have to become, we have to figure out a better model. And Right of how to organize things into how to, how to think of these things quickly and efficiently and not, not waste time, so to speak, um, in, in one organization I worked for, we would do these, like, very well intention, intention sessions where, you know, we take a day. The management team would work on certain projects, and we were all just so nervous and apprehensive to share, and because of that, the organization didn't progress. And this was an organization that said they valued innovation. And. I wish I could tell the senior leadership that, you know, when people are not participating, that's a message, right? That's, they, yeah, they're afraid to put forward these ideas, and they just weren't, I don't believe. It was intentional. I think they truly believed they thought of innovation, but that's where I get back to the diversity of thought and having these open, robust discussions that are used to generate like new ideas or new products, new services, new processes. Those are really important. And, um, I totally agree. It's about trust. I mean, trust is the foundation for everything, right? If you can't trust the people that you work with, um, it's going to be very difficult, but people are also very, um, attached. to their own thoughts, especially strong minded people. Absolutely. Absolutely. And it didn't really hit home. Like after, after I got really burnt out, I started taking courses and I took this one change management course and it was so valuable to me because the instructor was incredible. And this was at Royal Roads University. And She told us and, and taught us through like literature and, and different research, all change begins with a loss. And I had never thought of it that way. And it is so true because whether it is a small change or a big change, everyone loses something right off the bat. So for example, if you're implementing a new software system, you have to lose your, um, capability, so to speak, and your expertise in that software system. You could have worked with that software system for five years and you were really good at it. And now you have to lose. That that part of you that knows what you're doing and step into a new program where you don't know what you're doing. And I think it's that loss that really holds us back. And yes, that new software system may be wonderful and 10 times better than the last one. But I think people forget that that loss. It's what holds us back from change. Now, do you think there is hope in an organization, um, where, you know, there, it's a very command and control environment, um, you know, maybe the trust isn't, isn't very high, uh, and folks are starting to feel burnt out, like, Where would you as a, um, maybe a, like a mid level manager or a director, uh, where would you start? Would you, would you think there's hope to make change within the organization and to manage upward there? I'll always believe in hope. I know. I'm a hopeful person and I do believe it. I just think there has to be the right conditions. So, and I, I do really believe that the culture over the organization. Has to come from the top and if you're pushing the culture from the bottom up, it's going to be a lot more taxing on people emotionally. It's going to be a lot more work. It's going to take a lot longer. I do believe that there is hope because even in your own work group. You can have your own microculture, so to speak. Um, and you can start building up that microculture, and hopefully that will spread to other cultures, and here is how we apply it. And there is strategy involved, so, you know, you can speak to your own VP, you can speak to, you know, the executive management, you can try your best, but ultimately, And this is, this has been a really hard lesson for me to learn. If people aren't open to having the conversation and they're not willing to listen, it's going to be a really hard, long road. And maybe it'll take some creativity to think, you know, who can we get on our side to help bring on the executive management? And I know they have different priorities and different stresses, and that's part of the nature of the game. And when you think about doing the right thing and sustainability, it doesn't just mean the environment, right? You need to have sustainability in your workplace. You need to, um, think about how much it actually costs your business. So, um, when I listened to a previous episode of yours with Eleanor Eves and corporate trauma, it, it really costs the business. the organization a lot. And I think if it were easier to measure, we would do it and we could see it. It's, it's a tough thing to measure. And I've thought about this being an accountant, but turnover, there's a cost to that. Um, and those are very, Very easy to track costs. So you've got like you've got a post for new positions. You've got an interview. There's all that time. You've got to get that person up to speed training all of that. And if you look at Are we trapping our employees? And what I mean by that is, are you paying them so much that they're never going to leave? And I believe in paying people what they're worth, but I also believe in having, having freedoms and autonomy so that they are able to speak their mind to help enable those changes. I mean, I would be seriously interested in how transparent that organization is, um, organizations that don't want to measure, you know, their HR metrics, um, change over time. Um, they tend not to be very transparent in general. And there's a reason for that. It's not difficult to measure these things, like you said. So what's the reason why we're not measuring them and publicizing those details? Yeah, and you can measure a lot of metrics that make you look good. Oh, sure. Yeah. Yeah. And it's, it's This is what I always do when I go on Amazon, like I've learned, I want to buy a product. Yeah, I could, I could read the good reviews and make myself feel better. I'm like, yes, but no, I want to read the bad reviews and I want to take those bad reviews seriously. And when, you know, companies are doing survey after survey after survey, put the, put the positive responses aside. And take a look at those negative responses. And of course, there's going to be jaded people, there's going to be ones that, you know, don't really have any merit to them, but there's also going to be patterns. So look for the patterns. And there's also going to be, um, grains of truth in there. And I think you have to mine for that. Yeah. And you have to ask the right questions, like a yes or no question. That's not going to give you the answery answer that you want. Sorry. It it's going for these like non binary questions and asking them that the hows and the history and, and getting to those situations where you're mining for that gold. And you have to be prepared to hear something that you don't potentially like because what else is growth then taking your, your faults or your shortcomings and building them up, and there's nothing wrong with it we all have. You know, shortcomings, but, um, Adam Grant, um, in his book, Hidden Potential, he talks about how organizations should build scaffolding systems. They are a support, they're meant to be temporary, they're meant to get people to where they need to be. Right. And then when they're there. You remove the scaffolding. And I thought that was such a great way of, you know, introducing a support system because, you know, you want to keep people, you want to grow people, you want to make things better. And I couldn't think of a better way of saying it than a scaffolding. You put it in place when you need it, take it away when it's, when you're done. Yeah. It's a great, great metaphor for sure. Um, yeah, there should be specific interventions Uh, specific phases of an employee's career, you know, like when they're onboarding, there should be specific interventions for onboarding with mentoring support, with training, um, to get them up to speed as quickly as possible, make them feel like they belong, help them, you know, integrate into the culture of the organization, um, when they're advancing in their career, same thing. If there's a new responsibility or accountability. They're the same thing. Right. You know, there are phases, very specific phases where there should be some kind of intervention. And if there's not, then, you know, organizations is why organizations become chaotic, because there is no continuity. Right. People are having to learn things on their own, which is, you know, it's not a bad thing, but, um, yeah, it's not a bad thing. Um, and it can be a good thing because you have a sense of accomplishment to sit down and figure it out. It's just that, uh, for me, um, I also did not take responsibility for all the things that was going on like outside of work as well. So there is just so much like. All at once. And, um, I really needed, um, boundaries, which I didn't hold to very well. And I remember when I was in the thick of it, um, I did tell my boss, you know, I'm really tired. I need the weekend off. I just need to rest. And because we were in budget season, I was the only one who was, Who is doing it. I was the only one who knew the software program. So it wasn't really great in terms of like continuity or, uh, backup. It was just, you know, it was sad because. You know, my boss said to me, sorry, I really need you to come in. I know you need to rest, but come in. And, you know, I was like, okay, I'll do it. I'll like rip my teeth. I'll come in. And, you know, I think. Looking back on it, not that I wanted to ever say no, but I would have been better off to say, actually, let let me just take one day off. Let me come in on Sunday. Let me have that day of rest and I'll be able to serve you better. And yeah, um, I do think in a lot of organizations too, there's a lack of focus on the internal departments. The ones that serve the people. So, you know, it's funny. Certain departments always have certain sort of, um, reputations. So the legal department, the accounting department, you know, the marketing department, you know, so like the marketing departments are the fun ones. And so it's been valid. Yeah. Public relations. They're great. But accounting, uh, like they have so many rules and, and it's true. We do have a lot of rules, but we're doing it for the good of the organization. Right. And there are reasons for it. And it's, it's just a shame that, uh, there isn't that, um, sort of recognition that all departments are really needed in a business and we need to focus on the internal as well, much as the external. Yeah. And often, um, that sort of, that sensibility or that, you know, That vibe, I guess, comes from the leader. You know, the, the person who has the most power within an organization office often sets the tone. Um, so you'll see organizations that, you know, some organizations highly value sales and that's all they care about to the detriment of almost anything, everything else and other organizations value governance almost to the detriment of everything else. And you can, you can usually guarantee that that's where. Their leadership, you know, started from is, is, was one of those things. And I think that's really interesting. So I think, you know, as leaders, again, allowing yourself to be influenced, right. We're going back to that, allowing yourself to be influenced and taking in many different points of view in order to make decisions and really valuing other people's perspective. It's super important. Yeah. Yeah. And, you know, there are lots of, lots of companies out there and one, um, would be Workday. Um, they have co CEOs. And I think that's fantastic because it's, it's a heavy burden for one person to hold. And especially when you have such a large corporation, like having co CEOs, it's great. You can bounce ideas off of each other. You can cover for each other, you know, like it's much more balanced approach. Um, and I think, uh, the more we look at different ways of doing things, I think the healthier companies can also become. Definitely. Um, yeah. Each company can do things that fits their model and their culture. And, you know, employees can also do things that fits them, their needs and their schedules. I mean, COVID, if COVID taught us nothing, it was that we needed flexibility and the ability to have individuality, um, and, you know, Cover their needs, right? 100 percent Um, and yeah, and I think that you know, some people want to be in the office and some people don't want to be in the office but the vast majority of people want a little bit of both like the flexibility just to be treated as an adult You know, um, and I think that's, you know, that's certainly, uh, one of the motivations that I had for, you know, starting a business that values those sorts of things is, you know, you can bring on better employees. Awesome team members. Um, you know, and just people are drawn to that, right? That, that, um, that culture. Um, so if there's nothing else, if there was one thing that you wanted people to take away from this conversation, uh, what, what would that be? I would like people to be kind to themselves and to realize if you're feeling in a workplace that you're the odd person out, I guarantee you're not. There are other people like you all over the place feeling the same way. And perhaps, you know, it's, it's a good way, or it's a good jumping off point to investigate coaching or getting a thinking partner because there's so much value in doing the work and if you're in a financial place that you know you can't afford it, there's lots of opportunities to to join or to take part in coaching programs. So when people are learning how to coach, they need to put in, uh, you know, a certain amount of hours to become accredited. And that's a really great way of getting the benefits of the coaching, but not necessarily having to pay for it. And there's coaching programs all over the country and you can find them. Um, like for example, Royal Roads, that was just one of them. They have, you know, You know, tons of coaching programs always going on and if you keep your eye open for when they need people, you can sign up that way or you can investigate how much it would cost for certain coaches, but I, I really highly recommend the value of having a thinking partner. It doesn't have to be long term. Um, can be short term. And if that doesn't work for you. Look at all the resources out there. So for example, your podcast, um, you put out lots of great episodes on different things and you get people thinking there's so many different, uh, resources out there to help people feel better, right. Um, and to work through their problems. Yeah. And I think the kinder you can be on yourself, uh, and just do the, know that you're doing the best you can. knowing your values and recognizing that, you know, potentially if I don't fit in here, it's a, it's a value misalignment. And you can realize, you know, maybe this isn't the place for me forever. And when the right opportunity comes up, then I can, I can realign myself with the values in a different workplace. It, it's a lonely place to be when, you know, you're feeling That you're the crazy one and that people don't believe in you. And. It's not true. There will always be someone who believes in you, you just haven't found the right place for you yet. Yes. And the more authentic you can be, the more yourself you are, you'll naturally find where you fit. Um, it might take a little longer, you know, the weirder you are for the weirdos out there. It certainly took me a while to figure out where I fit, you know, but, um, eventually the people find you, people find you. Yeah. Yeah. And I liken it to wearing a really tight, uh, cotton shirt, like a cotton dress shirt, you know, we don't give everyone the same size dress shirt, you know, um, yeah. And when you're unable to move your arms and when you're uncomfortable and when you have to constrict yourself to fit in. That's when you can't perform at your best. You're, you perform much better when you, you know, are comfortable, when you feel like you fit in an environment. And yeah, that's, that's the, the best thing you can do for yourself. And it, it doesn't always work out when you want to, but just be patient and know that eventually do some work on your values and you will find. Where you need to be absolutely more is more when it comes to getting support. I think, you know, literally more is more, more of everything, just, you know, try different things, see what works for you. Um, you know, for myself, uh, in my personal development process, it was like, you know, literally everything, YouTube videos, um, you know, podcasts, um, coaching, mentoring, audiobooks, literally audiobooks, like. Book club, by the way, I wanted to mention this earlier, Annie Duke's book, um, if anyone is listening and they're interested, we have the, um, small business book club through positivist group. So it's positivist. ca slash book dash club. And actually Annie Duke is our next book that we're doing, uh, any Duke's quit and it's, uh, in September sometime. So yeah, we're meeting virtually in September, so maybe you should join us, Jennifer. I will. Yeah. In that book, she does talk about how people who are very successful, they're practice quitters. And that sounds really counterintuitive, but they're very good at looking at what serves them and what doesn't. And they're quick to move on to something that serves them. So, uh, take a good read of that book because she has some great advice in there. I can, I can imagine. I haven't read it yet. I'm going to, I've got three weeks, I think. Better get on that. Uh, but yeah, no, I can definitely resonate with that. People say, Aaron, don't you do everything? I'm like, actually, no, I don't. There's a lot of things I don't do and, and, and on purpose, you know? Um, and, and so we need to decide what it is that we love and what it is that we don't need. That's not serving us. It's not giving us energy. Um, there has to be some kind of energy exchange. If it's just sucking the energy out of me, that's going to be a hard note for me. Yeah, absolutely. And she does talk about how the common sayings of, you know, quitters never win and winners never quit. That's not helpful. And it's not true because, um, good poker players, for example, they fold more than, um, people who lose a lot of money. So they're very quick and recognizing is that hand going to win? No fold, fold, fold, and they move on. And then when they do have a winning hand, so, um, quitting is a skill. Um, and it's not something to be ashamed of. It's just recognizing, is this going to work for me? Yes. No. Do I want to spend my limited emotional energy on it? Yes. No. Move on. Yeah. In my previous job, um, we used to say hell yes or hell no with like with clients. It's like when someone come to us for, for a service. You know, do we want to work with them? Is it a hell yes or a hell no? And there we wanted to make sure there was no gray area, right? No, that's great. I love it. Because if you're, if you're on the fence and you're thinking that's a no, that's a no. It's a no. Yeah. A hundred percent. Awesome. Thanks so much for coming, Jennifer. It's been great. No, Yeah. Thanks for having me. Um, and if anyone out there wants to get in touch with me, I'm all ears. I love meeting people and talking to them and just hearing their stories and if I can help them out in any way possible, I'd love to do that because like I said, I do believe in we're all put here to make the world a better place and whatever skills and capacities we have. Amazing. Well, and everything will be in the show notes. So if you need to get ahold of Jennifer, everything will be there. Awesome. Thank you. Thank you.

25. Sept. 2024 - 45 min
Super gut, sehr abwechslungsreich Podimo kann man nur weiterempfehlen
Super gut, sehr abwechslungsreich Podimo kann man nur weiterempfehlen
Ich liebe Podcasts, Hörbücher u. -spiele, Dokus usw. Hier habe ich genügend Auswahl. Macht 👍 weiter so

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