Zinnov Podcast - GCCs Unfiltered Podcast

The Anatomy of Trust: How Lowe’s India Built Global Scale Ft. Ankur Mittal, Lowe's India

16 million customers walk into Lowe’s stores every week. At that scale, small decisions have very large consequences. Inventory, supply chains, store systems, customer experience — everything has to work together seamlessly. Our guest today is Ankur Mittal, who leads technology for one of the world’s largest home improvement companies. Ankur oversees technology across omnichannel platforms, enterprise architecture, infrastructure engineering, and AI-led transformation — shaping the systems that power millions of customer interactions every week. In this episode of GCCs Unfiltered, Nitika Goel speaks with Ankur about what it really takes for teams to move from execution to influence — building trust, scaling leadership, and staying relevant as technology and business continue to evolve. 🎧 Tune in now.

Engineering the future of retail: Cracking the code with Balu Chaturvedula, Walmart Global Tech

Operating at scale when industry fundamentals are shifting.  Walmart, one of the world's largest retailers, with 10,000 stores, operates under constraints most don’t. Speed creates risk. Scale creates complexity. Technology is reshaping competitive advantage.  In this episode of GCCs Unfiltered, Nitika Goel, Managing Partner & CMO, Zinnov, sits down with Balu Chaturvedula, SVP & Country Head, Walmart Global Tech, the leader managing this scale, on what it takes to move an organization of this size when fundamentals are changing.  A few patterns emerged during the conversation:  * Culture determines whether you move or get stuck.  Most organizations have the technical capability to transform. What blocks them is whether people believe they can contribute, and whether their work feels relevant as everything changes. Without that, even the best strategy becomes a liability.  * Speed, scale, and trust work as a system.  You can optimize for two, but the third matters more than you think. The fastest organizations aren’t pushing speed alone; they know where trust must hold, and where to move faster.  * Purpose becomes the decision-making framework.  At scale, especially with AI reshaping roles, clarity on why matters more than clarity on how. It separates pragmatic decisions from reactive ones.  * Capabilities vs. features change how you operate.  Building once for the entire organization requires different architecture, governance, and leadership. Most don’t make this shift. Those who do move at a different pace.  * Global centers are either core or peripheral.  This is no longer about location. It’s about whether you drive business outcomes. That shift is already underway.  This is what determines which organizations stay competitive, and which don’t.  Tune in now.

Why the Next Generation of GCC Leaders Need Portfolio Careers  Ft. Ruchika Panesar, NatWest Group

How do you lead at scale when growth is no longer the hardest part — but judgment is? In this episode of GCCs Unfiltered, Nitika Goel speaks with Ruchika Panesar, CDIO, Group Functions & Country Head – India, NatWest Group, about building enterprise leaders inside one of India’s most established banking GCCs. They discuss: • Moving from delivery excellence to enterprise impact • Building T-shaped leaders at scale • Creating systems thinking across 18,000+ professionals • Innovating in a regulated banking environment • Why judgment, learning agility, and humility define the AI era A must-listen for GCC leaders, digital transformation teams, and enterprise builders.

How Great GCC Leaders Think Ft. Pratik Nath, Epsilon India

For years, GCCs grew by adding people. That playbook is broken. In this episode of GCCs Unfiltered, Pratik Nath, Managing Director, Epsilon India, is in conversation with Nitika Goel, Managing Partner and CMO, Zinnov, about what actually drives relevance in today’s Global Capability Centers, and what quietly holds most of them back. Pratik has seen GCCs from the inside: as an engineer, a product leader, and now as a managing director with global accountability. His view is simple: ownership matters more than scale, and leaders who confuse activity with impact are already falling behind. This conversation examines the uncomfortable questions: * Why running operations well is no longer a leadership win * Why global remit is earned, not assigned * How AI is changing what engineers and leaders are hired for * Why mediocrity will disappear faster than most GCCs expect If you lead a GCC or influence one, this episode of GCCs Unfiltered cuts through buzzwords to explore the mindset shifts, tough calls, and cultural changes required to move GCCs from operations to ownership, in an AI-driven world. Listen to the episode now.

Boundless: Rethinking Leadership, Culture & Capability in GCCs Ft. Sheenam Ohrie, Broadridge India

When does a GCC earn the right to be trusted with core business work? When it consistently delivers reliability, takes ownership of outcomes, and proves it can run critical business operations, not just build solutions.  In this episode of GCCs Unfiltered, Sheenam Ohrie, Managing Director, Broadridge India, joins Nitika Goel, Managing Partner & CMO at Zinnov, to unpack how GCCs move from execution roles to positions of enterprise trust. Drawing on Broadridge’s long-standing journey in India, the conversation examines why running the core business matters before pursuing transformation, how unlearning the “they vs us” mindset enables deeper integration, and what leadership accountability looks like beyond titles or hierarchy. Sheenam also reflects on the broader responsibility that mature GCCs carry in shaping talent, partnering with academia, and contributing to the ecosystem. Tune in to hear the full episode.