The ActivateCX Podcast

How Brands are using AI to Keep Customers

Learn how AI Conversations Improve CX: https://activateCX.arroyo360.com/ai ---- Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Maja Shaefer (CEO and Founder of Zowie.AI)! Together Frank and Maja dive into the world of Conversational AI and more directly how ChatBots are improving customer experience, boosting your sales and lighting up customer support performance.  Maja also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition? Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates!

Use these 3 Tech Tools to make Money with AI

Learn more the 3 AI Solutions to improve business Profitability and Sustainability:  https://activateCX.arroyo360.com/ai ---- Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Kolin Koehl (CPO at ObserveAI)! Together Frank and Kolin dive into the world of the 3 main AI tools for improving customer experience as a means to boosting your sales and customer support performance.  Kolin also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition? Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates! CHAPTERS 00:00 Intro 00:10 A Day in the Life of an AI Product Leader 05:29 What is the Winning AI for CX Product Set 07:18 Getting to a Shared AI Understanding 10:19 How far do you go with AI in CX? 11:52 Knowing that your AI is working! 13:04 How to ensure the AI behaves nicely! 14:34 Agentic AI, the new Kid on the block! 16:08 Adopting, Adapting, and Getting in the Groove 17:50 In Security we Trust!!! 20:01 Is your C-Suite on Board with AI? 22:18 Thanks Kolin!!

How to become more Profitable with AI

Learn how to take action with AI to improve Profitability and Sustainability:  https://activateCX.arroyo360.com/ai ---- Learn how "AI Contact Center Solutions" like Conversational Intelligence, Agent Assist, Conversational AI and Others can accelerate that process of improving Customer Experience? In this video, Frank Rogers unpacks 5 AI Methods that will boost your sales and customer support performance.  Frank addresses how these AI strategies are transformational and achievable in the here and now. At the end of the day, Frank and the Arroyo360 team can help you bring this strategy to life? Share this video with your #ceo and #cfo, and then take action by reaching out. Don't forget to subscribe for more tech updates! Chapters 00:00 Intro 00.28 Setting Stage for Innovation 07:20 Omnichannel Inbound Routing 13:19 AI Agent Assist 16:30 Conversational AI 24:50 AI Conversational Intelligence 31:00 AI Business Intelligence 35:38 Experience Outcomes 39.31 Summary and Open Invitation #podcast #contactcenter #ai #customerservice #salesstrategy #voicebot

Why Your AI VoiceBots Drive Profits and Customer Satisfaction

Learn more about using AI to improve CX: https://activateCX.arroyo360.com/ai ---- Want to improve customer experience, learn how AI contact center solutions can help! In this video, we interview Michelle Schroeder (at PolyAi) CX Industry AI expert! Together Frank and Michelle dive into the world of conversational AI as a means to boost your sales and customer support performance.  Michelle also addresses prevalent fears and uncertainties surrounding AI, discussing ethical concerns, privacy issues, and the potential for workforce displacement. At the end of the day, learn how to keep your customers and become sustainable against competition? Don't forget to subscribe for more tech updates! #podcast #contactcenter #ai #customerservice #salesstrategy #voicebot

How to protect your AI & CX from Cyber Attacks

Your AI Contact Center solutions are under attack. Hear Frank Rogers and Rob Fitzgerald unpack the secrets of Cybersecurity, the flip side of the CX & AI coin. Our world is changing fast, hear from these two thought leaders to get a bead on where your cybersecurity roadmap should be heading.  Don't forget to subscribe for more updates on how AI, CXM and Contact Center technologies can help you get and keep customers! Don't forget to subscribe for more tech updates!