Unexpected Advice

Not Every Customer Is Worth Keeping; Lessons from a Daycare Provider

Send us Fan Mail [https://www.buzzsprout.com/2557154/fan_mail/new] Not every customer is worth keeping—and that’s a lesson most business owners learn the hard way. In this episode of Unexpected Advice, Esther sits down with Lynn Anderson, a childcare provider with over 30 years of experience, to explore what it really means to protect your business by letting the wrong clients go. While her world revolves around caring for children, the lessons she’s learned about boundaries, trust, and alignment apply to any business, in any industry. Lynn shares how to recognize when a relationship isn’t the right fit, why trusting your gut matters more than we think, and how holding both yourself and your customers accountable can transform your business. She also opens up about the emotional side of “firing” a client—and how honesty, clarity, and a little grace can make even the hardest conversations worthwhile. If you’ve ever held onto a difficult customer for too long, struggled to enforce your own policies, or felt the tension of misaligned expectations, this episode will challenge you to rethink what success really looks like. Because sometimes, the best way to grow… is to let go. You can learn more about Unexpected Advice by visiting https://insightfullycurious.com/unexpected-advice-podcast

Finding Your Passion: What’s the Headline of Your Scouting Report?

Send us Fan Mail [https://www.buzzsprout.com/2557154/fan_mail/new] How do you actually find your passion? For many people, passion isn’t something you discover overnight. It’s something you uncover through experience, failure, and the willingness to keep asking questions about what truly drives you. In this episode of Unexpected Advice, Esther sits down with Todd Thurman, Director of Athletics at Metropolitan State University of Denver. Todd’s career has taken him from national championship basketball player to professional athlete, coach, and athletic director. But the most powerful lessons he’s learned along the way aren’t just about sports — they’re about understanding your strengths and building a life around them. Todd shares a question he often asks young coaches and professionals: “If someone wrote a scouting report about you… what would the headline say?” That question opens the door to a deeper conversation about identity, leadership, and discovering what you're truly passionate about. In this episode, we explore: * How to discover what you're actually passionate about * Why building around your strengths matters more than fixing weaknesses * The role failure plays in growth and leadership * Why fear keeps so many people from pursuing their next opportunity * How great leaders build teams and help others succeed Todd’s advice is simple but powerful:  Know who you are, build to your strengths, and don’t let fear make your decisions. Learn more about Todd:  Metro State Athletics: https://roadrunnersathletics.com/staff-directory/todd-thurman/217 [https://roadrunnersathletics.com/staff-directory/todd-thurman/217] LinkedIn: https://www.linkedin.com/in/todd-thurman-32216030/ [https://www.linkedin.com/in/todd-thurman-32216030/] You can learn more about Unexpected Advice by visiting https://insightfullycurious.com/unexpected-advice-podcast

Your Best Decisions Were Made in the Rearview Mirror

Send us Fan Mail [https://www.buzzsprout.com/2557154/fan_mail/new] Some of the best decisions you’ve ever made… didn’t feel big at the time. In this episode of Unexpected Advice, Esther sits down with licensed marriage and family therapist, ordained minister, and grief counselor Megan Malick to explore why your best decisions were made in the rearview mirror. From choosing sobriety one day at a time to navigating the profound loss of both parents in quick succession, Megan shares how hindsight reveals resilience, strength, and growth we often miss in the moment. Rather than focusing on long-term “prize goals,” she encourages us to embrace process goals — doing the next right thing and allowing identity to evolve naturally over time. This conversation explores: * Why reflection builds emotional maturity * How to rewire a brain that defaults to negativity * The role of grief in reshaping identity * The power of small, steady decisions * And why you shouldn’t drive staring into the rearview mirror — but you should glance back If you’ve ever questioned a decision, felt stuck in regret, or wondered whether you’re growing fast enough, this episode offers a grounded reminder: you’ve survived 100% of your days. There is wisdom in your past. Connect with Megan Malick Website:  https://a-new-path.com/ [https://a-new-path.com/] Substack:  https://meganmalick.substack.com/ [https://meganmalick.substack.com/] Facebook:  https://www.facebook.com/revmeganmalick [https://www.facebook.com/revmeganmalick] Instagram:  https://www.instagram.com/meganmmalick/ [https://www.instagram.com/meganmmalick/] LinkedIn:  https://www.linkedin.com/in/revmeganmalick/ [https://www.linkedin.com/in/revmeganmalick/] Her book on navigating grief (available on Amazon):  https://a.co/d/fsN9b6J [https://a.co/d/fsN9b6J] You can learn more about Unexpected Advice by visiting https://insightfullycurious.com/unexpected-advice-podcast

You’re Only Seeing Part of the Picture: A Sales Leader on Reality

Send us Fan Mail [https://www.buzzsprout.com/2557154/fan_mail/new] What if the story you’re telling yourself… isn’t the whole story? In this episode of Unexpected Advice, Esther sits down with sales leader John Ratchford to explore a topic most people don’t associate with sales: perception. From coaching young sales professionals to raising six kids, John has learned that emotion shapes reality more than we realize. And often, we’re reacting to the version of events in our heads — not the full picture. Together, they discuss: • Why perception isn’t the same as truth  • How emotion influences leadership decisions  • The power of pausing before reacting  • Asking, “What information am I missing?”  • Why listening builds more trust than talking  • And how kindness can completely shift a moment This conversation moves beyond sales and into leadership, parenting, faith, and everyday human interaction. If you’ve ever felt misunderstood, reacted too quickly, or assumed you had all the facts — this episode is a thoughtful reminder: You’re only seeing part of the picture. Listen now and reconsider what might be missing. You can learn more about Unexpected Advice by visiting https://insightfullycurious.com/unexpected-advice-podcast

The Business of Being Creative: Contracts, Confidence & Community

Send us Fan Mail [https://www.buzzsprout.com/2557154/fan_mail/new] What’s the most unexpected advice you’d hear from an award-winning illustrator and author? Not “draw every day”… but how to run creativity like a business without losing the joy that made you start. In this episode of Unexpected Advice, I’m joined by my longtime friend Jerry Bennett to talk about the business of being creative: contracts, pricing, revisions, and the confidence it takes to put your work into the world. Jerry shares how he built community through conventions and the Society of Children's Book Writers and Illustrators, how he learned to create structure when no one is making you show up, and why contentment can be the most practical strategy for surviving feast-or-famine work. We cover: * Why every creative needs a clear agreement and how revisions can quietly wreck your time * Pricing your work when clients don’t always know what they want * Community-building as a growth strategy, not just networking * Creating a consistent routine and protecting rest so you don’t burn out * Money basics for creatives including taxes, expenses, and staying as debt-free as possible * Why Jerry is focused on original storytelling over chasing big-name logos If you’re building a creative career or any kind of independent business, this conversation will help you protect your craft and your calendar. You can learn more about Unexpected Advice by visiting https://insightfullycurious.com/unexpected-advice-podcast