Why Service Design Thinking

Creating Culture | Claus Raasted

Claus Raasted is an experience and behavior designer who creates Live Action Role Play (LARP) events, where groups of strangers come together to collaborate on co-creating their shared experience. This is especially relevant when facilitating the design process with groups of people who are not used to working together (such as different divisions, company partners, or even community members). We discuss how to help a group of collaborators become comfortable enough as a team to co-create something great. ________ Check out the show notes for all references and links. [https://goo.gl/gYdeTn] ________ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback [http://www.whyservicedesignthinking.com/feedback] ________ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

Developing Confidence as a Designer with Lauren Currie, OBE

Developing our confidence as designers isn’t just for our own benefit. Sometimes, it can be the driving factor in getting important ideas heard and growing our impact as a designers. Lauren is Head of Design at Good Lab in London and the founder of #UPFRONT - an organization that exists to change confidence. You can sign up to her online course in authentic confidence for women here [https://redjotter.typeform.com/to/ShPt8c]. Check out the show notes for all references and links. [http://www.whyservicedesignthinking.com/podcastepisodes/lauren-currie-developing-confidence-as-a-designer] ________ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback [http://www.whyservicedesignthinking.com/feedback] ________ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller

Real estate (for housing and office space) is not just a commodity - it is an important service in our lives that needs to be designed as such. Lindsay Miller is the Managing Director of Business Development & Operations at the Dubai Design District and she played an instrumental role in developing this human-centered neighborhood. Check out the show notes for all references and links. [http://www.whyservicedesignthinking.com/podcastepisodes/case-study-dubai-design-district-a-human-centered-neighborhood-lindsay-miller] ________ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback [http://www.whyservicedesignthinking.com/feedback] ________ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

Service Design in Government and Public Services | Benjamin Taylor

One of the most important applications of service design is in the government or public services sector, where there is a big potential to create efficiency and meaningful change. We talk with Benjamin Taylor, who is a consultant in public services. As the founder of RedQuadrant management consultancy [http://www.redquadrant.com/] and a Chief Executive of the nonprofit Public Service Transformation Academy [http://publicservicetransformation.org/], Benjamin has a long history of innovating public services. Check out the show notes for all references and links. [http://www.whyservicedesignthinking.com/podcastepisodes/service-design-in-government-public-services-benjamin-taylor] ________ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback [http://www.whyservicedesignthinking.com/feedback] ________ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!

Turning a Service into an Experience | Paul Bulencea

Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive annual experience design conference that is held in a castle in Poland. Paul discusses how the economy is shifting from being based on services to being based on experiences and how businesses can beat commoditization by providing memorable experiences. Check out the show notes for all references and links. [http://www.whyservicedesignthinking.com/podcastepisodes/turning-a-service-into-an-experience-paul-bulencea] ________ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of BraveMusician.com [http://www.bravemusician.com/] for this episode's theme music.